Rocky Mountain Chocolate Factory

Avoid at all cost. I read the review about the woman that ate expired chocolate and thought it was a fluke so I went here anyway. Big mistake. Young lady at the counter was very polite. I ordered over $50 in chocolates as a gift and a candy apple that they had in the display case. When I went to eat the apple I noticed it was covered in mold on the top of the apple. I showed the cashier, and she apologized. I requested a refund and she said they can't provide refunds. The apple cost nearly $8, and was not safe for consumption. She said I would have to call the store owner to get a refund. Which I did, but he did not answer. The cashier took down my information, but I never received a phone call or a refund. Terrible way to run a business. I assume this is some kind of game the owner plays, because he assumes most people won't go through the hassle to get back less than $10.

The caramel is so good and the owner is such a nice woman. We are visiting from out of town and she gave plenty of advice.

I honestly thought they had the flavors premade. When I saw them actually "making" each flavor,...I Was Hooked!! The staff is super friendly and the treats are amazing!! I only sampled 3 different flavors, but they definitely have me as a regular.

Absolutley The Best Chocolate. The Chocolate Candied Apples are amazing. The Ice cream is awesome. They have the best customer service I have seen in a long time. Great Employees.

I was in your store yesterday while on vacation. Most of my purchase was good but I purchased a milk chocolate caramel and it was disgusting! Looks and tastes like it was a year old. Ugh! No way to return because I live out of state. 😔