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Planet Fitness > Reviews in El Paso County, Colorado, US - RAY

Planet Fitness

4
559 reviews
Gym
El Paso County, US

Location details

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4316 Austin Bluffs Pkwy, Colorado Springs, CO 80918, USA
  • Monday:
    07:00 - 19:00
  • Tuesday:
    00:00 - 21:00
  • Sunday:
    07:00 - 19:00
4
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  • Google Comments (5)
  • Comments (5)

PF only charges $10/mo for the classic membership, which allows use of PF floor equipment only, and there is A LOT of floor equipment, all clean and well maintained. It's a large facility, with most equipment duplicated. They also have a rooms and equipment set aside for "12 Minute Abs Workout", and "30 Minute Circuit Training". At the end of September, they changed out about two thirds of all their machines with new, upgraded versions. The new machine actually have a readout that counts reps and counts down a minute for you.

2 months ago

Great Experience! Went Here Today as a guest and the experience was great. Apparently the prices are extremely affordable as well, only being 10$ a month for a black card. There was tons Of machines to use, and you usually won't need to worry about all the machines of one kind in use, unless it's a busy day. Overall though, great experience, got some good cardio.

a year ago

Very spacious and very clean! I've never seen it get extremely busy, so it usually isn't overwhelming. They have a huge variety of machines, and a lot of each, so you don't really have to wait for any. The climate is controlled very well, also.

a month ago

I was using two different machines because no one was using them. A man asked me if I was done. I told him that I wasn’t and he started telling me that I had to use only one machine at the time. I said “well you can complain to management to bring another machine". He did not ask the man using another leg curl machine if he was done. Usually I use only 1 machine. People wait quietly until the person finishes their workout without harassing them and asking them when they will finish or how many sets they got left, or whether or not they are still using them while stretching as that becomes bothersome when you have 10 people asking you for each and every machine. So, the man complained to management that “I won’t allow him to use the machine” which I did not say. Also, another man who watched from afar, complained that the man asked me how many sets I have left” which is a complete lie, he assumed that what he asked me. Then staff member, Esmeralda, stopped by to harass me while I was working out rather than to wait for me until I was done, that two people have complained that I did not let them use the machine, like I can stop anyone from doing it if I am not there. I told her to stop harassing and intimidate me on the front of everybody, but she won’t have it. She said that I am allowed to use only one machine at a time. This is not in their agreement of terms and conditions and as she tried to single me out, make me feel small, insignificant, and worthless. I told her that I am not responsible for peoples lies or assumptions. I told her that I won’t accept any discrimination or harassment by man or her. I called her on it and she refused to validate my feelings or at least pretend to be understanding or empathetic. On the contrary she got super mad because I called her on her irresponsible and reckless behavior, so she started to verbally abuse me be arguing with me, insinuating as it was all my fault, and calling me that I have an attitude. Every time I go when the place is busy there are always men who pull their chest up, raise their voice, and start rushing you to leave by asking you how many sets you have etc. and I do not see them asking the man who are using the same machine across the isle. I had to suffer men’s and staffs’ abuse at this place. Don’t call Esmeralda on her outrageous behavior, because she will try to shut you up by single you our try to invalidate your statement or how you feel, blame you for every thing that’s’ happening rather than to take responsibility, and verbally abuse you. The club states that they do not tolerate “gymtimidation,” which is a complete lie. Not only that they tolerate it they encourage it. She also asked me about my name and she couldn’t remember it or because I have a foreign name she made the most disgusted face as if she is appalled to even looked at me. I understand that she may not like women, or white women, or foreigners I don’t know, but she has to get used to it because we are paying her salary. Management 1) does not provide additional leg curl and extension machines. I go to the gym only 1-2 times per week and if it is busy I get harassed every time. They have only 2 of each and they have like 20 people within an hour waiting to use them. THIS IS COMPLETELY INSANE. 2) staff is not trained to handle customers complains. Good customer service: obtain all facts, avoid assumption, and stop making insinuations, be empathetic and understanding and not act on excitement and point the finger left and right because they cannot handle the situation, do not be arguing with customers, but take their concerns seriously, validate their feelings if they feel upset or angry and not pretend that it is not happening and every thing is the clients fault, not verbally abuse them by calling them names as they are having an attitude, or anything else. Staff have to be respectful, courteous, attentive, and helpful. Under no circumstances should they act discriminatory in anyway, body language, facial expression, or verbally. Lastly have to offer a solution and not just walk away.

3 months ago

This is a great place for fitness. The staff are always very friendly and helpful. Seems to be a very welcoming environment for people with a variety of different gym experience. Would recommend.

3 weeks ago

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How is Planet Fitness rated?
Planet Fitness has a 4 star rating with 559 Reviews.