Yesterday I wanted to make a service payment that I have made in multiple OXXO stores (in fact I ended up making it in the oxxo de macheros); When I got to the cash register, a woman named Carmina did not want to process it under the excuse that there was a "Cash only" legend, I tried to explain that I had done it several times with a card, even the branches where I had done it and no He only refused on all occasions, but his attitude was sarcastic and mocking, without any sense of customer service, without proposing solutions. When I was able to do it in the OXXO of macheros I returned to show him and he only had an arrogant attitude. It's unfortunate because the other OXXO is a few steps away so, at least, my husband and I, if we need something, we'll go to that branch or to the 7-eleven across the street.
I was waiting for about 20 minutes or more for those inside to finish talking and it was just the cashier and a friend of hers so they could help me because they had already closed the doors. I think that if it's a store, you should first attend and then talk.
0
Quick and easy. 👍
a year ago0
They never have change
4 years ago0
Yesterday I wanted to make a service payment that I have made in multiple OXXO stores (in fact I ended up making it in the oxxo de macheros); When I got to the cash register, a woman named Carmina did not want to process it under the excuse that there was a "Cash only" legend, I tried to explain that I had done it several times with a card, even the branches where I had done it and no He only refused on all occasions, but his attitude was sarcastic and mocking, without any sense of customer service, without proposing solutions. When I was able to do it in the OXXO of macheros I returned to show him and he only had an arrogant attitude. It's unfortunate because the other OXXO is a few steps away so, at least, my husband and I, if we need something, we'll go to that branch or to the 7-eleven across the street.
3 years ago0
I was waiting for about 20 minutes or more for those inside to finish talking and it was just the cashier and a friend of hers so they could help me because they had already closed the doors. I think that if it's a store, you should first attend and then talk.
4 years ago0
Easy access to different delicious products Burritos, unfortunately not very good service.
5 years ago