McDonald's

I can’t say enough good things about our local McDonald’s! The family who owns and runs this establishment consistently goes above and beyond to provide exceptional service. Their warm and friendly demeanor creates a welcoming atmosphere that makes every visit a pleasure. The staff’s dedication to ensuring a positive experience is truly commendable. Kudos to this fantastic team for their hard work and outstanding customer service!

I visted the restaurant in Chelsea around 9:30 pm like I normally do. The manager on duty who appeared to have ORANGE braids was the rudest person I ever encountered. She first became upset because I ordered no cheese nor onions on my burger at drive thru. I heard the deep breathe over the speaker and the tone of her voice was very rude and unprofessional. Once I received the $11.21 meal I noticed onions was on it. I went and parked and carried it inside to get the correct sandwich. She approached me and snatched the bag and threw it to the back line worker. I continued to remain calm and kindly asked for a refund. Once she proceeded to give my refund she stood there and talked about me. Once againI remained calm and kindly said "honey I'm not upset." The amount she refunded me was $8.79 so I will be returning to get my $2.42 when someone is on duty that's professional. I would actually give her a 0 if I could.

I am spoiled by this McDonalds. Y'all.....the shake machine works! The fries were hot and the burger barely fit in the box. This location is out of the way for us but may have to become the way. Oh and we ordered some chocolate chip cookies.....they made them fresh! What is going on here?

To keep in mind I work at the Chelsea McDonald’s first we do have some people in there that are really rude but not all of us is rude some of us care about our customers and we don’t have nobody working at all especially at night so if you see a long line plz just come inside because there only be 3 of us in the store so y’all have to be patient with us and I advise all of yall to get yall food cook to order because some of yall customers be soo rude like it’s just not always the employees and DoorDash if the door lock and there a long like just come around to the second window and tell us or knock on the door I’m pretty sure someone will see you yall gotta understand we are trying our best we may not be fast with three people but y’all’s food be fresh bc that’s what we mostly wait on is the food like we all gotta communicate better I love all my customers but look at it from a second person point of view because we not just sitting around we actually working love yall just a little side note to think about and also our phone is broken it’s not gonna ring so if you trying to call don’t just come to the store

McDonald's has really stepped up their game the couple times I've been there this week. The employees have been great and the food was hot and fresh! If you had a bad experience with them recently, maybe give them another chance!