McDonald's

McDonald's on New Rd in Wilmington, DE, offers a fast and convenient dining experience. The drive-thru service is efficient, allowing you to quickly grab a meal on the go. Even during peak hours, the staff manages to keep the line moving smoothly. The cleanliness of this McDonald's is commendable. The dining area is well-maintained, and the tables are regularly cleaned. The washrooms are also tidy, which adds to the overall pleasant experience of dining at this location. The staff members are friendly and provide great customer service. They are attentive, ensuring that your order is accurate and promptly served. You can expect a warm greeting and a genuine smile when interacting with the employees here.

Place mobile order and the GM who was on the drive thru was extremly rude told me what i had to do like i was one of the homeless people standing outside there doors i will not go here again. I got in car noticed my food was burnt she told me to pull up because she didnt want to here me

It seems like the staffs major focus is on drive thru customers and counter guests get ignored and/ or have to wait much longer. The last time I was at this location it took over 15 minutes to get my order and it was only a 10 piece nugget meal combo. 4 other customers arrived after me and got their food before I did.

My sandwich was just thrown together wasn't wrapped all the way and my fries were cold and hard only thing good was the service with a very pleasant sarcastic smile. Wish I knew I could provide pictures.

The worst experience tonight. I got my food pretty fast and easy. But when I tasted my food I was so disappointed. I started by doing what everyone does, you pull off and immediately put about 4 or 5 fries in your mouth. Welp I did that and the fries were so hard; I had to spit them out. I thought that maybe I just got a few bad fries.... nope, the whole box a fries were hard and inedible. I attached a video, listen to how hard these fries are.... Also the chicken sandwich was so gummy that I couldn't bite through it. I attached a photo of my sandwich, you can still see my teeth marks in it. It wouldn't break apart. I threw the whole meal away. Such a waste.... I ended up stopping at Wawa for food.