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McDonald's > Reviews in Gwinnett County, Georgia, US - RAY

McDonald's

3.6
1384 reviews
Cafe
Gwinnett County, US

Location details

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1050 Old Peachtree Rd NW, Suwanee, GA 30043, USA
3.6
Reviews
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  • Google Comments (5)
  • Comments (5)

This location is always CLEAN and with all the negative reviews that is one thing that should be noted. My food has always come out fresh and hot and that says a lot since I usually come during late night hours.

2 weeks ago

This mcdonalds is absolutely the worst one I’ve been to. First of all. The new manager gives me the CREEPS. His vibe is very uncomfortable. Second of all. The food is disgusting and gives me excruciating stomach pain. On my birthday I had a stomach virus from this place and had to stay home. The food is soggy and salty. The managers suck. The service sucks. This entire place needs to be shutdown. The only thing I’ll say is poor teens who work there. They’re deprived of everything from this industry and expected to be energetic. These teens are overworked for nothing. Especially in this mcdonalds yuck. The atmosphere is depressing. DO NOT DINE HERE!

3 months ago

I eat at this chain 3 to 4 times a week. Never encountered any verbal disrespect. The order taker(Karen) was rude when she asked,"Is that all, can you repeat your order, IS THAT ALLin a higher tone voice." I proceeded to ask "if they have salads?" She yells "NO WE DONT HAVE ANY SALADS" I ended my order and proceeded to pull forward in the lengthy line, patiently waited. Once I reached the window, I asked "are you having a bad night?" Karen says "yes, my bread machine is broken"- no description how. I told her "I hope it gets better." I pull forward where a more pleasant young lady recalls my order, and places it in the bag. I requests to speak to the manager- Adrian? I explained my concern of customer service and asked him "Did you hear the conversation of rudeness from Karen?" He stated "No." I proceeded to tell him "it wasn't good, but fairly rude." He apologized. Arriving back to work to eat and all three sandwiches looked like this. I love McDonald's and hope your team fixes this issue with maintenance for the equipment and educating team players on customer service.

2 years ago

Bad customer service just a bunch of teenagers that don't know what they are doing, the place was nasty, cleaning chemicals left at the drink station where children cold have reached them. I specifically asked them to make sure my buddy's for my fish sandwich was steamed not toasted well first of all it had entirely too much tartar but I did ask for extra but this was overbored. And of course it was toasted not steamed.

5 years ago

This one has really gone “downhill” over the past couple years. ALL the tables are dirty - with the “lobby cleanup lady” sitting on the ledge watching you walk around looking the dirty tables looking for a clean table to sit at. And just get used to using the order kiosk - because NO ONE at the counter understands English well enough to get “no pickles “! 🤪

2 months ago

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McDonald's has a 3.6 star rating with 1384 Reviews.