McDonald's

I have lived in Jasper my whole life and I also worked at this McDonalds in high school. I went through there at about 3:00pm yesterday 10/9/23. It wasn’t busy but they were so slow it was unreal there were a few cars in front of me. My child was screaming in the back seat and I’m starving. But I thought maybe the food would be fresh and it would be worth it since we had to wait. Usually the wait is bc of getting fresh fries. I was very wrong!!! The fries tasted like they were 3 hours old and cold and my burger was like slop I asked to add Mayo to my double cheeseburger not drench it in mayo and they left off the onions which I wanted. I have worked at a few different fast food restaurants and I was a server for over 10 years. I know service and this isn’t it. I’ve been through there many times and it’s been the same thing every time. Also the inside looks terrible it’s so dark and dreary it’s depressing. Ever since the remodel this location has been awful. When I worked at McDonalds there was a correct way to assemble a burger a correct way to put everything in the bag so the fries do not fall over etc. I guess no one cares about their business or job. The owner sure doesn’t care because this already has a 3 star rating and nothing has been done to fix it!!! If you can’t get your employees together to service the customers accordingly just sell the business bc this line of work isn’t for you!!! What you don’t see in the picture is the amount of ketchup and mayo on the outside of the top bun of my burger I had to use a fry to scrape it off so I could even hold it. Which was still gross bc now I have it on my fingers trying to eat it. Ya know I thought that was the purpose of a bun to keep meat and condiments inside and keep your hands clean? Guess not!!! I would love the opportunity to shape this business to what it should be or should I say what it used to be!!!

I order ahead. Got there had to wait on food. Am OK with that but they missed a cheese burger 🍔 Through the fries in the bag so the fries were everywhere. Had to tell them four times what drinks I needed. I understand they was busy but each person something was wrong and they had to fix it. Happy I don't do drive thu with how missed up everything was

I work for hospice so every day I go by for a large frappe, a couple of times this week my 2 smallest kids 3&5 were both with me. ROBIN, AND RYAN WENT ABOVE AND BEYOND AS OUR ORDER AND KID CHAOS WENT TO SHAMBLES OVER MY KIDS NOT AGREEING. I STEAD OF GETTING HATEFUL, THEY BITH STEPPED UP AND MADE ME FEEL JUST AA COMFORTABLE AS COULD BE, MY KIDS ABSOLUTELY LOVED IT AND THEY NOW HAVE THIS GREAT MEMORY OF THEM PLAYING BUT STILL BEING PROFESSIONAL AND WORKING AT THE SAME TIME

Stopped for breakfast on our way home and like I told the manager at this location, I've never seen so many people working while doing so little in my life. Waited over 20 MINUTES before I demanded a refund. Almost comical what a disaster this place is. My advice, keep driving...

This is the worst McDonald's I have ever been to. I placed my order at the kiosk upon arrival and waited patiently for 15 minutes. My wife then went up to the counter and stood there another 5 minutes before being acknowledged. After inquiring as to the whereabouts of our order, she was told they were waiting on fries. After another 10 minutes, I got up and told my wife to just request a refund. She did so and we left. I have three children currently working at Chick-fil-a, Zaxby's and Chipotle, and my son used to work at McDonald's. There is no excuse for this kind of service.