Dairy Queen Grill & Chill

The sundaes tasted delicious, but the presentation was definitely lacking. Also, I put in the order on the app from the parking lot, waited a few minutes, went inside, and the sundaes still hadn't been made. It didn't seem that busy when I was there nor did it seem understaffed. Maybe I have no idea? I suppose it's better than having melted ice cream.

Used to love going to Dairy Queen. But from now on we will not go back unless it’s for ice cream. The food has taken a terrible turn. This makes the fourth or fifth time that we have ordered food and received food made incorrectly or the quality is absolutely awful. One visit I had ordered onion.m rings with a chicken strip basket and didn’t receive the onion rings but was charged for them. They also didn’t have gravy which was understandable to me because it was later and getting close to closing time. This time I went to order for my family. W all got chicken strips except our youngest who got a cheeseburger only ketchup. Extra gravy with the baskets. When we got home and opened our food we had only pickles on the burger. Two milks instead of a milk and a sprite. The gravy at first glance looked like just milk. Upon further inspection we found that at the bottom of the container was the think buildup of what is supposed to be the gravy. Pictures attached so you can see what I’m talking about. When I called to let the employee know she said they made the gravy on the microwave rather than how they’re supposed to. I get it equipment breaks down but tell someone that when they’re ordering heavy. And a note that I am never the person to call and complain at a restaurant. People have bad days and make mistakes but this is just too consistent and food that I would never dream of serving someone. They need new management or new employees that will serve better food. Maybe they need to pay better. I don’t know but the quality in food has seriously declined. Up until the last few months I’ve never had a complaint when ordering from there.

If I could give this place a negative zero I would. I don't know if there's never an adult around in there or if they're all kids and they don't know what to do or what. But common sense would tell anybody to have the person in the front of the line that is waiting on food to move completely up out of the way of the traffic behind them so they can get out. Not everybody is ordering food that they have to wait for, some of us just wanted to get an ice cream cone and be on our way. That's not the case. So the guy in the front takes a lot of responsibility also no common sense whatsoever just sat there and held up everybody else while he's waiting for his food. All about him. And when we finally got there to the window they didn't even know what we had ordered and we just said forget it we were done. I don't know if we'll come back anymore or not this isn't the first time this has happened and whoever is running the place or owns the place must not care much about it or they would do better training. Whenever you are working a window at a drive-thru you should make it clear to the person that has to wait on their food to pull completely up out of the way of the other traffic. That's just common sense. I would just like to add that I've been reading the responses to the reviews and they are all the same and they've been going on for many months. When you're having this many negative reviews for that many months don't you think you ought to do something about it?!

If you’ve been to a Dairy Queen then you pretty much know what to expect when you choose to dine here. Average or below average food. The prices certainly don’t reflect the quality as it is priced higher than most of its main competitors but doesn’t have the food to support that.

The SLOWEST supposed "fast food" eatery I've ever been to. The food is good. I waited 30 minutes in a drive thru you cannot pull out of for three single cheeseburgers,three chili dogs and two fries.