Club Pilates

I would advise against joining Club Pilates as it appears to be a scam aimed at taking advantage of people. I was a member for almost 9 months and experienced several issues. In addition to the monthly membership fee, they charged me twice $10 and once $15 for canceling my class. When my family came down with the flu (common cold) on the morning of my Pilates class, I called to inform them. They assured me it was no problem but later billed me anyway. When I called to dispute the charge, the person I spoke with was incredibly rude and demanded medical evidence for a refund. A few months prior, I canceled a class 11 hours in advance and texted them to let them know my child was sick. However, they still charged me $10. It took me a week to get a refund after showing them documentation of my child's emergency visit. Looking back, I should have canceled my membership then and there. As a full-time student and employee with a child and no other support, I found it disappointing that a women-owned business showed no sympathy. I recommend joining a yoga class instead, which provides exercise and mindfulness at a price without extra charges. Please be cautious as I feel that Club Pilates takes advantage of others and has no understanding that life happens

I absolutely love Club Pilates! I look forward to attending each and every class. The instructors are amazing and extremely helpful! Since joining I feel so much stronger and more flexible. Club Pilates has made working out fun again.

I recently signed up for the top tier membership at Club Pilates with high hopes of enjoying a consistent and fulfilling workout routine. However, my experience with the club has been far from satisfactory. While there are a few positive aspects, the overall service and policies have left me disappointed and frustrated. One of the major issues I encountered was the significant delay in scheduling my first workout. It took nearly two weeks for me to secure a session due to a backlog of appointments. This delay caused me to lose out on valuable workout time during my first billing cycle, which was disheartening. Another point of contention was their cancellation policy. Club Pilates has a strict 12-hour cancellation rule, which requires members to pay a fee if they cancel within that timeframe. However, on several occasions, I received notifications of class availability with less than 12 hours notice, sometimes as little as 6 to 10 hours. This made it nearly impossible for me to adjust my schedule accordingly and avoid the cancellation fee. In one instance, I received notice at 9:08 p.m. for a class starting at 8:00 a.m., I was in bed during the notification leaving me unable to attend but still being charged for the cancellation. Adding to my frustration, the club's communication was lacking. Despite their classes starting as early as 5:30 a.m., I was only able to reach a live person through their customer service line at 7:00 a.m., after leaving a message earlier that morning. The delay in response time and the inability to resolve the issue promptly left me feeling unheard and frustrated. Given the one-sided nature of their policies and the unsatisfactory communication, I made the decision to request a full refund and cancel all my future classes. It's disheartening to have to discontinue my membership, especially considering that there were a few great trainers at the club. However, I cannot support an organization that fails to prioritize the needs and concerns of its members. If you're considering Pilates as a fitness option, I would recommend exploring alternative studios or clubs that offer a more reliable and member-friendly experience. While Club Pilates may have some positive aspects, the overall lack of organization and customer-centric policies make it difficult to justify continuing my membership. Natalee, did the very best job that she could do but unfortunately due to their one sided policies her hands were tied.

I love this place! I did a free intro advertised on Facebook and fell in love. The staff are super sweet and attentive! I’m really shaky after coming back around from a health scare and they offered me a juice box and a seat so I could gather myself. In the process of signing up, I had some financial issues the patience everyone I worked with had was amazing. I did my first full class last week and am hopeful I can move up the waitlist this week too. I really like Linn (sorry if I spelled wrong), she has a lovely voice and is so easy to learn from. All of the ladies at the front desk are kind and warm and willing to help. Shoutout to my new favorite place to go! Yes it’s a little pricey but all self care can be in a way.

First time to take Pilates ever and I really enjoyed it. The instructor was great. The front desk attendant was very knowledgeable and helpful. Studio was clean and beautiful. I joined after first intro class.