Batteries Plus

I've been to this location several times, for various batteries. The customer service has always been great here, but today, Sarah's knowledge and eagerness to help, was exceptional. I'd definitely highly recommend going here for you battery and bulb needs.

I brought in my Fossil watch to have the battery replaced. The tech, who seemed to be new, shattered the crystal in my watch, scratching the band in the process. I understand that accidents happen, so I didn't get upset. The manager on duty was apologetic and told me he would personally take it to a nearby jewelry store to have the crystal replaced, that the battery change would be free of charge, and the store would call me when it was ready. Over a week went by without notice that it was ready, so I called the store to check. They had lost my phone number, but told me it was ready. When I picked up my watch, the replacement crystal was nowhere near the quality of the original crystal. It had a scratch on the inside, and it is flat whereas the original was curved. Those things wouldn't normally bother me, but the crystal is so thick that it sticks out from the face of the watch and makes it look cheap. I decided to roll with all of that, though, and just chalked it up to a lesson learned. It has been two months since, and now the battery in my watch is dead again. The staff were all very polite, which is why I'm giving the store two stars, but I'm not thrilled that they tried to make their mistake right with the cheapest repair possible.

Second time around. Asked for a replacement for ETX14L. Got an Extreme T14L. Got home, opened the box and low and behold... no HARDWARE!!! REFUNDED after wasting $20 in gas to drive back and forth, plus lost sleep time since I have to go to work at 9 tonight. Everybody else wants $140 for a lesser battery, particularly 2 auto parts retailers. Not AUTOZONE, Oddly enough...

Employees are great! I have always had a great experience. I just took my phone in for a screen repair. Tasha was so great to work with! So kind and helpful!

I have a lifetime warranty on my key fob battery. I was in the store for less than five minutes and the lady had my battery replaced and I was out the door. Sufficient and friendly service. Much appreciated!