Batteries Plus

Incredibly rude employees. They are pushy when trying to sell you stuff yet extremely unhelpful when help is needed. I work with industrial electrical systems and in my opinion I was very surprised with the lack of employee knowledge which was delivered in a very pushy and condescending way. Fortunately as a consumer I have many other choices. I'm voting with my wallet; I will never return. I hope the management is intelligent enough to understand that businesses need consumers. Consumers have many online choices; for a store with a physical presence to be successful, it's important for the store to focus on good customer service; in my opinion the store falls short on polite service.

Employee is pushy and argumentative. Does not spend any time trying to aid customer in purchase, only pushing personal opinion on why the customer should buy what she says, and not what they actually need.

Great service. Had what I needed in stock at a competitive price.

I had an older iPhone 8 Plus that my husband uses, it works well and has a nice matching rose gold Mophie battery case so decided to replace the battery as it was just about shot. the ladies who I assume own/ran the store were very knowledgable, the battery had to be ordered and thankfully no supply chain issues, and she called me as soon as it arrived. Thank goodness for our local Batteries + Bulbs here in Vacaville. it is next to Denny's so we had breakfast while waiting for the install.

Bought a “new” battery for my bike on Monday took it home and it was dead, bike not even able to turn over once. That’s fine I just threw it on the charger and left it for a few hours. I came back tried to start my bike still didn’t work so I put it on my secondary battery charger and left it over night. Next morning only 80%. I didn’t have time to take the battery back until Thursday so it was on a trickle charger for 2 days. Get to the store they test it and say it’s 90% charged and it’s good. Well if a battery is brand new and I paid $130 I expect it to be 100% and not have to be charged as soon as I get home. I explain what I did and that it goes to around 5v under load. Well this girl then tries to bench load test with a multimeter… then proceeds to tell me it’s got 12v. Slightly irritated she asked her supervisor if I could just exchange she says no so again I explain why I want a new battery, no dice. Then a third employee gets in the conversation, again tells me no and that’s it’s my bike. I didn’t know they were also trained mechanics!? Anyway we argue I leave and get a new battery from cycle gear take it home OMG it was the battery all along! Will no longer be shopping or recommending them to anyone. Reply:If who ever replied to my review would bother reading it completely then you would see that even after 3 WHOLE DAYS on 2 CHARGERS it still was not at 100%. What other evidence of a bad battery do you need. Your people couldn’t even bench test correctly, why would I let them try to test it in my bike??