BBVA

A pitiful branch.. They close the branch door in the evenings and on weekends. You cannot access the internal ATM for procedures, deposits, etc... You have a problem with a payment at the ATM, you consider making the query to a table agent, without any clients in the office and the lady does not assist you after 10 minutes standing in front, because she is too busy on a personal call gossiping about a separation... shame of others and negligent personnel cannot be maintained. The interventionist arrived and solved my problem in 10 seconds. Thank you!

They recently transferred my business account to this branch, and when I saw the reviews I was a little worried when I thought about the attention I was going to receive. Nothing could be further from the truth, at the moment I can only have good words for the people who are there. Good service, pleasant treatment, closeness and, most importantly, follow-up on the needs that, until now, I have been able to have.

BBVA is not interested, large commissions of up to €40/Quarter, €35/Cards. They also collect the zero debt certificate for mortgages, in my case I had to report this Alicante branch to the Bank of Spain, and four months later I obtained said certificate as required by law, free of charge. We have had the requirements that you allude to in response for more than 40 years. They collected the commissions a few days before leaving BBVA. The power that a bank possesses, and that all governments, regardless of their acronym, allow it to possess, is degrading and possibly illegal.

SLOWNESS FOR EXCELLENCE ALWAYS: 15 minutes to serve 2 customers at the counter, 5 to make a deposit if they haven't run out of paper, then add another 10...not counting the extreme kindness, good treatment...they don't even know what what is it.

It is the second time I go and I agree with the comments I have read, arrogance, arrogance, rude, no interest in helping the client and they encourage you that if you don't like it, you should go to ING for example; or where they do it better. Be impressed by where we have reached who is responsible in the case of this customer-facing director.