BBVA

BBVA, Hello, this entity follows the line of everyone in the group, that is, after 11 a.m., you can no longer enter even if your card does not work. I had to go because I have the application with the BBVA app that didn't work for me and they solved it for me. Mr. Pere did not want to attend to me after insisting a lot several times, he let me in and solved the problem, he stressed to me that there is a schedule and outside of it! It is by appointment, it is correct and I thank only him. Why do your colleagues MRS. YOLANDA AND MRS. INGRID I know they were laughing at me a lot and making fun of me, because I told them that I am a critic of Google Maps. BUT WHAT THEY DO TO CUSTOMERS IS NOT JUSTIFIED!!! Let me explain these workers who are in the office alone with no one inside, they have to know what there are priorities, needs, emergencies for older people who do NOT do what the government said, and even problems with the cashiers etc... And the worst part is that they don't even pick up your office phone. Shameful, this is very worrying and regrettable. And you have to serve all customers and they do NOT have to be so strict. And not letting them enter or listen, it is very serious and unprofessional!!!! BBVA'S POLICY IS DIFFERENT FROM OTHER BANKS AND THEY ARE NOT TOLERANT FOR UNFORESEEN EVENTS AND IT IS VERY SHAMEFUL 😡!!!!!!!! PS: Before making this publication, I have been speaking with BBVA customer service and they have told me that it is inadmissible and that they are obliged to attend to these EMERGENCIES YES OR YES!!!!!. Everyone who draws their own conclusion will surely apologize, but this does not solve the problem at all, it will remain the same.

I'm really surprised by the low ratings out there. Personally, Yolanda, my manager, has attended me, and for her part, excellent service. Answer quickly, manage quickly and diligently. Personally, a 10 to my manager, 100% recommended BBVA. I almost never have to wait.

I put one star because I can't put less. I show up at the office today at 10:15, I read a paper that says "After 11, appointments are made." I came in and they didn't want to serve us because according to the guy (very unpleasant by the way) they don't serve the public unless it is by appointment, I don't know why they set an hour if they then do whatever they want. I was going to open an account to which the guy told me that for that I have to take out insurance, sorry? Insurance for what, to have an account with you? It seems to me to be the most underhanded way of trying to scam the client, I will look for other entities, of which there are many.

Me, like another user: I put one star because you can't put less. A lousy deal. The staff, incompetent and the director, rude. I have changed entities. Surely, in a few months, it will be a Chinese bazaar.

From one moment to the next they sent me a message saying that in 60 days they will close my bank accounts without any specific reason in the email, I call the headquarters at the same moment and they tell me that nothing comes of them, that I have I have to go to the office to open my "this" account, I make an appointment to go and they give it to me for the following week, but on the same day, Monday that the week begins, they block my cards and my account. My reaction was to go directly to the office to ask my manager for some kind of explanation and she responded that she didn't see anything strange on her computer and referred me to the director. When I talk to the director, she tells me they have to close your account unilaterally, I ask her why? Yes, I am a simple mileurista worker, and he tells me that it is the decision of the headquarters and he remains so broad. And as the icing on the cake, they charge me for canceling my account.