BBVA

lousy attention You are going to solve any problem and they do not attend you after 11 o'clock. The box is closed. They tell you that they can't do anything, but both the director and the cashier are in the office joking around. They are not able to close an account by phone either, to blow you 40 euros for maintenance if they have time and desire. Every time I come to this office, everything is trouble. They don't help people in need, while I was waiting I had to help a foreigner put money into the ATM, I barely knew how to read. You also ask for their names to make a complaint and they don't give it to you. I have an account at Unicaja and La Caixa and this does not happen.

Cold and distant treatment, I am a customer but today the rural savings bank gave me a problem, give empathy courses to your workers

You are dogs, it doesn't matter if there is a homeless person inside, you can't close it for as long as I can't get money

What to say? Shameful? The window closes at 11 in the morning. Laughable service, thank goodness if you have to pay a bill and it falls on a Sunday or holiday, then there is no problem for them to charge you. Now they will answer me that they are very sorry for my bad experience, and that I should provide more information in this or that email. The only thing that needs to be increased is the hours of customer service. Thank you

I give it one star because it won't let me give any. We have processed a mortgage with this bank. At the last moment they charged us more expenses without prior notice, in addition they spoke very badly to us about the kutxa, in fact, they did not make us a firm proposal so that we would not go to another bank to process the mortgage, speaking so badly about others banks say a lot about them and the post-mortgage service is terrible, they do not serve us properly, it seems that once they have obtained the mortgage, they do not care, they do not even answer the emails and messages that we send, it is very difficult for us to serve us ..Be careful with BBVA de Pasai Antxo. I do not recommend it Thank you, they have already called us, but please, give us solutions and not excuses, because calling to tell us that they have just changed the managers as if that were the problem of them not attending to us, it makes no sense, it has been more than a month almost two with the issue and they have not answered us or solved anything, and if the same managers were there, the truth is that whether or not they change managers it should not be any inconvenience, and I also do not understand, what could be done until I sent The managers used to send the message manually and now it turns out to be automatic. It's an easy way to get out of trouble, but to me it seems like a joke to clients, that they call us to tell us that instead of giving us solutions.