BBVA

I give one star because it is the least I can give, the man at the checkout in the office on Avenida de Cádiz the least he wants is to help you and on top of that he talks to you with superiority, this is the 3rd time I've gone and I can't solve the problem either. I can contact the online manager... 0 human treatment of course I am going to stop being a client of this Bank that is only there to collect commissions and not to provide anything to its clients

I am a home help assistant. I go with the older man (Dependent) and the ATM gets stuck with all the money (€700). I go to the window and he says that for security reasons he cannot open the ATM until the bank closes and all he does is say that if the money is stuck then it will be deposited into his account. If he is, if he doesn't, the man stays if his pension. The ATM continued to work (because the good man has not blocked or turned it off) he promised that he would call him as he looked at the ATM…. No money, no call and in the man's account it appears as if the money had been withdrawn. I am not a customer, but the truth is that because of the way they abuse the elderly, I will never be one and I do not recommend ANYONE to open an account here. If tomorrow, 06/30, the money is not available, together with the two claim forms that I have written in the office, we will proceed to call the police and report the case. It's enough that they play with other people's money

Whenever we go at noon or in the afternoon, the ATMs are out of service, it sends you to another location and when I arrive after wasting 15 minutes of fuel and almost a fine because the ATMs perform maintenance. I will think about these things to continue in this bank

They let you get a ticket from the machine, you wait for them to call you and then they tell you that they won't serve you. Don't let me get a number then. 0 attention

I went to find out about the currency exchange and not only did she not seem to have any idea but she didn't even want to attend to me, the girl, whose name I don't know, who is serving the table, got up in the middle of answering me without responding to me. my questions, leaving me with the same doubts I had. Upon entering I greeted her with a good morning to which she did not even respond. Although he has treated a man before me at length with all the kindness in the world because he was his friend and "let's see if they would see him soon." Either they know you or they don't solve the problem you have.