BBVA

SHAME!!! The service of this office is a real shame. I arrive at 11:10, I go to the "windows", there is no one, I wait thinking that he will be in the bathroom, paperwork...whatever. More people begin to arrive, a man asks a lady in the office if the man is not there to serve us and she says that he is coming now. 11. 43, I ask the lady again, sorry, your colleague is going to take a long time, her response seeing a queue of 11 people for 30 minutes, no, is that he is not going to come. You're not ashamed, are you serious? You are not able to tell when we arrive, my colleague is not there to assist you, go to another office? Oh really??? I don't give fewer stars because I couldn't.

I was served at the register by a man who had no idea what he was doing. Due to their incompetence I am forced to carry out some administrative procedures through another, more complicated means. Furthermore, their lack of education and treatment of the public made the visit to this office extremely unpleasant for me. I strongly recommend that anyone who finds themselves in need of making a payment find another way to do so, in this office the experience is unpleasant.

Excellent atention. I have changed my entity mortgage and in addition to getting a great interest rate, the attention and advice have been perfect. I would definitely recommend that office.

Sorry customer service. After waiting for my turn at the ticket office for 20 minutes, the ticket office worker tells me that her colleague will attend me at the table, what happens with her, I go to the table and her colleague tells me that she only attends by appointment, when I tell her that it is her partner who sent me to her, she does not care and says that she does not attend without an appointment. Obviously I lost my turn in line. This worker, in addition to not understanding the situation, turned my face off and didn't even apologize.

Great attention, very good staff and the best mortgages without a doubt.