BBVA

A disaster of a branch, they never pick up the phone, they don't provide you with any of the documentation you ask for and on top of that they block you on WhatsApp, yes, surreal... If you want terrible service, you know… BBVA Cangas del Narcea

Very bad attention to the office on the part of the girl who is now on the phone and I won't even tell you, she doesn't know how to explain to people either on the phone or in front of the public, I saw her personally how she was shouting at a senior who didn't understand something about the cards. When she answers the phone it seems like you're bothering her, I had an appointment for 10 and it was 1:50 p.m. and she didn't call me, I called and she told me that the day wasn't over, she was 10 minutes away and she was showing up, she thought she didn't feel like it He works, he doesn't deserve that job!!!

Now I have changed to the Narcea cangas office and they are charming

I don't know what the service is like in the office because I haven't been in person, but the office's telephone service in combination with the app is perfect. It solves a large number of needs and many of them are not so trivial (e.g. requesting foreign currency through the app).

Beware of this bank, they offer a safer card to the elderly, without explaining that if they have 2 cards, one of them has a cost, then they charge you for the new one even if you have not activated it, that is cheating, because if they act in good faith, and it really is for security they should cancel the previous card.