BBVA

I was making a will this morning and the treatment received has been degrading. It is shameful how a person who has been in the bank for more than 20 years as well as his entire family receives humiliating treatment. The director was the one who attended to me

The director is arrogant and rude, especially with older people to whom she owes even more respect and attention. These things are what make people leave a bank. BBVA should think about firing unproductive people like this... What makes people go to the competition

The director is the burden of this bank. Treating people worse than animals without education or respect. I will be forced to withdraw all my money

So far everything is very correct, but today we went to the office and the treatment of the director (we knew that she held that position since she repeated it to us several times) left much to be desired, telling us from the beginning how busy she was to be able to answer some of our questions. doubts (when there was no one in the office or at the cashier) and with an arrogance and arrogance that was not appropriate (not allowing herself to speak and only speaking to herself) for a person who is face to face with the public. So after more than 30 years being our bank we are going to close all the accounts. Because banks with good treatment we have many closer and with a much better disposition to solve any problem with education and kindness.

Good service, but the ATM is old and you find it out of service more times than desired, also now at the window they do almost no formalities, if the ATM is damaged or out of service there is nothing you can do. .