BBVA

All the call ringing, they hang up. I have an urgent problem and I supposedly have an appointment with them to call me, and they don't call me in any way.

They force you to carry out the process by phone and when you call they tell you that it is an operation that must be carried out in person. 🤷🏻‍♀️

Painful. I have no other word. I have been trying to speak to the account manager of my mother's (deceased) account since January 17 (10 days). It is impossible for them to answer you by phone at the office that corresponds to you. And from the generic helpline they cannot offer you a solution. A real shame the defenselessness that this bank generates.

Well, they took Castilla from me and today I had to go and ask for my account number so that they would make me a good deposit.

The worst of all, they refuse to attend, having the entire office alone, the appointments are very good, but if before the service they offered was worthless, much less now, they say that with the Covid story they have a lot of nerve not to assist a I have been a client for more than 3 years in your entity and because of my young appearance, the treatment was superficial, in addition to the multiple meaningless rate increases and sudden charges that are not linked to my account, I have to waste twice as much time earning money from my work. and also the one they make me lose here in their luxurious but useless branch.