BBVA

I put one star because it cannot be left at zero. I am a BBVA de Ermua client and they have always, always, treated me well and behaved like professionals. Today I went to the Eibar office, because I now live here, to withdraw a large amount of money and the employee at the counter handed me the tower of money directly at the counter without any envelope or anything. I don't think it's very professional to put money like that on the counter, both for confidentiality and security! I had to ask him for an envelope and tell him that the way he acts is not normal. If you are bored or bitter, don't work in front of the public. I, or someone else, thus run the risk of someone trying to rob me and I ALSO DO NOT WANT OTHERS TO KNOW IF I GET OR HOW MUCH MONEY I GET!

Technical problems with the app and once inside the site slow attention. Problems when paying with your mobile. It seems to me that attention to the elderly should be more present.

The ATMs work perfectly and are very accessible. However, the attention seems a bit chaotic to me and that the turn is not respected, but when you are attended to you receive good attention. At night, a man usually rests next to the ATMs

Good cleaning, updated machines, everything great. I haven't been with the staff but I'm sure 10

Good service and problem solving and no scheduling problems