BBVA

Terrible attention, to make a payment they gave me a thousand thoughts because not even the boy knew which barcode to read. I have had to go to another bank and no problem.

A little over a year ago we opened an account in that branch more than anything due to proximity and after a bad experience, we have had to close it (we are still in the process due to the poor management of one of their workers who I will talk about later). continuation) Firstly, there were several times that I had to contact the director of said branch (Carlos) who has always treated me very well and I have no complaints about him, because having contracted an account with conditions in which that no commissions would be charged, (we met the requirements) we had to claim their refund several times, which already gives you a feeling of total distrust. On the other hand, the ATM is almost always broken (outside office hours) which was a big problem for us since the closest one is on Camera Street!!! In addition to all these inconveniences, they have a person working there who is far from being a professional, since most of the time he spends smoking at the door whether there is a line at the window or if you enter and no one is there (it happened to me The other day, I walked in and there was no one, NO ONE!), not to mention his manners that he doesn't say hello or anything. It seems like you are bothering him and the feeling he gives is that he has little left to retire and everything happens. I'm sure they have had to lose more customers in this branch for the same reasons, but what they really should consider is the bad image it gives to BBVA.

The usual face-to-face treatment leaves much to be desired, but these months by phone WORSE. At least I'm no longer a customer. fare thee well

no shame Because of an employee's mismanagement, you have cheated me of 500 euros... Without a doubt, we will change banks. !

Regrettable treatment and everything else.... Also.