It is outrageous that they never want to serve you and on top of that they treat you with the tip of their toe.
I needed to cancel a loan and they wouldn't give me an appointment in person, when I finally get it they tell me that it can be canceled through the app and when I go to do it through the app it tells me that it can only be done at the branch. Totally, I can't cancel the loan.
I will write a letter to the king in case he can help me.
They are very unpleasant to all clients, I just moved offices.
It is outrageous that my father has been a customer at BBVA for 40 years and every time he asks for help at their office to do a transaction, they do not want to assist him and give him the excuse that it can only be done through the Web application. A man who is over 60 years old has no computer and zero knowledge of how to use it. In the end they will lead to having to change entities. When he has gone to purchase a product they have attended to him quickly but when he needs to remove his deceased wife from the account everything is negative. They are scoundrels, incompetent and lazy. When are they going to understand that people are the ones who keep their jobs? It will never occur to me to contract something with them.
Covid update as of August 30.
2 workers, one with the mask under his chin, another under his nose... Anti-covid measures=0, please, BBVA, visit the office and teach these two phenomena how to use the mask correctly, no longer because your safety, but for ours!!!
A disaster of a bank... The employees solve few problems... starting at 11 they close the window and send you to the cashier, who does not accept coins, only bills, but if you do not pay the exact amount they will return what is left in coins ...??? Oh really??? If you are going to pay €5 and put in 50, he will give you back 45 in coins... And he tells you to go to the bar to change!!! Pathetic branch... They lose customers day by day
I was happy with the attention when I went to this branch. I hadn't been there for a long time and it's gone, I went to the ATM and I was ironed. I don't understand why it continues to appear on the list as operative and that it opens tomorrow. I hope that the rest that appear in the list have not disappeared.
Indeed, in this branch they ask for money supplies that, once managed, do not return the excess to the customer. In my case they have stolen €450 from the sale of a home, telling me that there is nothing to do. I'm going to have to report them to the police station.
0
It is outrageous that they never want to serve you and on top of that they treat you with the tip of their toe. I needed to cancel a loan and they wouldn't give me an appointment in person, when I finally get it they tell me that it can be canceled through the app and when I go to do it through the app it tells me that it can only be done at the branch. Totally, I can't cancel the loan. I will write a letter to the king in case he can help me. They are very unpleasant to all clients, I just moved offices.
a year ago0
It is outrageous that my father has been a customer at BBVA for 40 years and every time he asks for help at their office to do a transaction, they do not want to assist him and give him the excuse that it can only be done through the Web application. A man who is over 60 years old has no computer and zero knowledge of how to use it. In the end they will lead to having to change entities. When he has gone to purchase a product they have attended to him quickly but when he needs to remove his deceased wife from the account everything is negative. They are scoundrels, incompetent and lazy. When are they going to understand that people are the ones who keep their jobs? It will never occur to me to contract something with them.
a year ago0
Covid update as of August 30. 2 workers, one with the mask under his chin, another under his nose... Anti-covid measures=0, please, BBVA, visit the office and teach these two phenomena how to use the mask correctly, no longer because your safety, but for ours!!! A disaster of a bank... The employees solve few problems... starting at 11 they close the window and send you to the cashier, who does not accept coins, only bills, but if you do not pay the exact amount they will return what is left in coins ...??? Oh really??? If you are going to pay €5 and put in 50, he will give you back 45 in coins... And he tells you to go to the bar to change!!! Pathetic branch... They lose customers day by day
2 years ago0
I was happy with the attention when I went to this branch. I hadn't been there for a long time and it's gone, I went to the ATM and I was ironed. I don't understand why it continues to appear on the list as operative and that it opens tomorrow. I hope that the rest that appear in the list have not disappeared.
a year ago0
Indeed, in this branch they ask for money supplies that, once managed, do not return the excess to the customer. In my case they have stolen €450 from the sale of a home, telling me that there is nothing to do. I'm going to have to report them to the police station.
3 years ago