AT&T Store

Israel was super helpful and upfront/honest. Even when they didn't have the color phone I wanted in stock, he let me know which store in town had it - even at the expense of his own commission. He also took extra time with an older customer that came in and had some questions that had nothing to do with a sale. Just a nice guy, really appreciated the customer service!

I came in almost 2 hours after the posted opening hours to find that no phones had been put out for display. The guy was honest and said he was a little late so he didn't have time to put out the phones. That's fine I guess, but after 2 hours you'd think he'd be set up. With nothing to look at Im not going to buy anything. Don't think I'll be returning to this location anyways.

Amazing customer service. Employee’s know what their talking about and help to the best of their ability. I'm very satisfied with the experience as a whole. I am especially impressed with the professionalism of their manager. 10 / 10 would recommend to my friends and yours!

Marshal helped me with my phone, had some issues and took care of it. That’s 5 Star service in this day. Thanks for that!  I would recommend them to anyone.

Hip Hip Hooray for Marshall! Getting billing matters and someone to listen took multiple phone calls to customer service, a visit to the Salida store on 2 occasions and too many phone attempts to the Briargate store than I care to count. We live out of town and happened to be Downtown Colorado Springs and thought we would ask for help again. Marshall listened, ask good questions and set out to assist us. Multiple matters regarding lines, plan changes, refunds and suggestions were all handled in one visit. Thanks to Marshall we have continued to be pleased AT&T customer.

Automatic Access Inc

American Jewelry & Pawn

I bought a bicycle to have transportation to work. It was not the best but it did it's job for 1 week before the pedal fell off. I live right by this pawn shop and I like to take my businesses there. So I was bringing the bike in to see what were my options and the guy working did not even acknowledge me as a fellow human. The moment he had seen the bike he began to ask me if it had ever been pawned there before. Holding my receipt I told him I assumed it had and I really needed to work out a deal for another bike, I let him know I was prepared to spend more money and he completely dismissed anything I had to say. I doubt I will be back unless he wants to work things out. I never asked for a refund or anything. Assumptions are a mother effer.

I would agree I love the Elizabeth Street store the staff are the most professional I have dealt with and they try to always go above their call of duty sonI love this place better than there south side store.

This business is professional with kind customer service. They go over and beyond with reminder calls and text. They’ve always have made good with the products they sell as well. Since finding them there is no other Pawn shop I would  trust.

As sad I was having to pawn something today ...the manager Chris and his staff were extremely friendly, welcoming and did NOT rip me off! They truly helped me and made me feel better as I walked out of there! We sometimes have to do things and sell precious items to make sure we survive...the people at American Jewelry and Pawn on north Elizabeth will take good care of you!

The best pawn shop around!! These folks genuinely care and pay top dollar, they also have a great collection of things to choose from for all your shopping needs. Thank you to these guys for treating their customers with the utmost respect and like human beings! Don't be shy come on down and ask for my favorite Alfred although they're all great!

Lowe's Home Improvement

I am a contractor and have a pro account with Lowes. Unfortunately I have to drastically limit my shopping here due to the reactive culture of this store. They WILL NOT restock parts/materials unless asked by a customer.

I’ve tried having the orders pulled for me to no avail, my experience with this is; they pulled what I needed and I didn’t make it on time so they put the pipe back up in the lumber yard on the pallet instead of stocking the shelf in the store where the pipe goes so customers can grab what they need.

I’ve wasted at least 40 hours over the last year having to ask employees to pull down  parts so I can get what I need.

Staff is friendly and helpful but management needs to adjust focus.

No starts if I could Who’s in charge of the delivery at this location!? Never had such an unreliable delivery service! Stuff was not delivered next day and when it was 4 days later I got a partial delivery with wrong cords to appliances missing appliances altogether, then they have the nerve to try to deliver to the wrong address and then delay the delivery again for a third time!!! Will never get another delivery from them again

I come here all the time in my work boots, consistently do returns as with my business. Sometimes you buy the wrong part. I never had any issues, my exchange always goes, smooth, and everything is friendly. The day I come in and casual clothes, with no sleeves, and my tattoo showing, I have the worst experience ever, and I’ve never felt so discriminated in my life at customer service.

Even with a receipt.  Still was unprofessional. I understand that this town has its problem, but judging book by its cover, with somebody who spend tens of thousands of dollars in your store, it really bad for business.  Maybe some consistent employees will help you guys realize who are your consistent customers.

Derek the manager telling customers to come see him after work. You lucky some of us have something to lose not everyone is as reasonable as I am. acting like you own it you are just a replaceable 9-5 employee . Awful customer service with that young lady Derek. Won’t be using them for household appliances ever you need somewhere to go. Go to Home Depot at least they act on what they say. You a fool Derek and one day you will realize that talking to random people with nonsense like you did young lady.

Man whenever I think I found the formula to get good courteous customer service soon after every single time I get bit in the assi stopped ever trying to do returns at the south side of really if at all possible avoid going to the south side period but the other day I bought one of the different things to view the eclipse the one with the filter for your phone to be exact. The sign on top says starting at 2.98 I understand the whole starting at thing but nowhere on the little kiosk were there any other prices for everything else other than the 2.98 for the single pair of glasses. I was one of the last customers on this day so I was rushing thru not paying attention but when I got home I see that the thing cost almost 15 bucks which in my mind was quite pricey and if the prices go up that stiffly I think there should be a guide somewhere saying what other things cost. So the following day I tried to return the item 2 days before the eclipse mind you. Instantly the woman tells me I can't return that and goes about returning the other thing I had. Waiting for an explanation to why never came until I asked why and she tells me "because it's an item that we sell for specific times of the year"...... Uhhh ok like that specific day still 2 days ahead and it's less than 24 hours after I bought the item still unopened. I then told her that there is no price anywhere on it stating how much it is and asked if people just have to ring it up and then decide they do or don't want it? She tells me I'll bring my manager up here if you want but she's going to tell you the same thing... I told her you know what not that big of a deal to bring a manager up here but I don't think I'm in the wrong. All mad and Shakey she says "do you have a receipt for this?" Which I did but she was itching to find a reason to shut my return down but couldn't completely. Home Depot here I come

Midas

I had a highly disappointing experience with Midas. In January, I entrusted them with replacing the rack and pinion, and fixing two leaking power steering lines, costing me $978.87.Unfortunately, things went south immediately after the service. The check engine light lit up, and steering problems persisted. Worse yet, my power steering pump broke due to a nearly empty reservoir.

Midas replaced the power steering pump, but my issues weren't resolved. The check engine light persisted, and my steering was noisy and difficult.I offered to pay for to replace the suction line o-ring, which I suspected may have been lost or damaged during the power steering pump replacement, but Midas ignored my request and insisted on a new rack and pinion.

To make matters worse, one of Midas's technicians got into a collision while driving my vehicle, resulting in rear body damage and more issues. Midas offered me $500 or to pay to fix the damage, and I opted for the latter.

The problems persisted, and I discovered missing nuts and bolts around the repaired area,and that the rack was improperly installed. The district manager promised resolution but failed to deliver. On April 10th, I retrieved my vehicle with unresolved steering problems. The district manager then refused further service, and the issues continued to worsen.

I later found out Midas accepted a low insurance deal of $1,577.20 for the collision damage without my consent, much less than the actual repair cost. Despite my inquiries, I was left in the dark. On May 3rd, they finally replaced the suction line o-ring, which was indeed damaged by the location.

I contacted Midas about covering the remaining body damage cost and a refund of my $978.87 payment, but received unsatisfactory responses. The district manager offered only $300. I didn’t respond, as this was never about the money; it was about them making things right.

Worse still, I discovered discrepancies in the handling of the collision. The store manager initially stated it occurred on 2/27/2023, but the invoice revealed the actual date as 2/24/2023. The insurance report had errors too, with the incorrect car model and "Date of loss" listed as 3/09/2023 instead of 2/24/2023. Additionally, the day the collision was reported to the other drivers insurance was 04/06/2023, which is inconsistent with Midas informing me prior to this date that the case was being worked on.Lastly,I discovered that the insurance claim was settled on 4/12/2023, the same day that Midas refused any further service on my vehicle,leading me to believe that the lower insurance deal was accepted in an attempt for Midas to avoid further responsibilities and discontinue their involvement with my vehicle.

In conclusion, do not take your vehicle to this location for any major repairs because if they mess up, they will not be honest or take any accountability. I gave them every opportunity to make the situation right, and despite me being cordial and trying to work with this location, I was constantly wronged and undermined. Please do not make the same mistake I made.

Very professional, no hidden fees or charges.  They presented all costs up front and kept you updated the whole time they had my vehicle.  I highly recommend visiting Nicki and the Associates!  Will definitely bring my truck again for any vehicle repairs or needs.

Emily was able to get me in same day. When I had a question she wasn’t sure about, she quickly spoke to her boss and got an answer for me. Communication was great, and she made me feel taken care of. This is a good Midas! I’m have taken my car here several times with good results.

Awesome quick service and the staff is so knowledgeable, but in a very helpful way. My oil change was quick and they let me know about any future problems that will need to be addressed. The manager Nikke was super helpful and got me checked in quickly. If you're looking for a quality mechanic in the area look no further because this Midas has you covered. No frills, just honest quality mechanics. 10/10 would and will recommend to my friends and family. Thanks Nikke and your crew Midas for a great experience!

I went to this midas to get my brakes repaired. My brake light was coming on and heard a squeak. I had extremely bad customer service. We will get you in first thing in morning. Dropped off night before. Late afternoon was told changing pads would fix issue. Then rotors "might be issue". Ok fix. 2 days later. That fixed the problem" by changing rotors, pads, and etc. $505 Went to pick up. Lost my key to truck. 25 min to find.  Immediately got in light came on.  Returned to get corrected. They inspected. I guess they missed the brake fuid needs to be flushed. And your cylinders are going. Then broke brake fluid tubes/lines to cylinder. So brake specialists diid not do full inspection as stated and broke parts as they repaired. Ok fix.   Upset now because they did not do full investigation and 2nd visit in less than 2 weeks. Broken parts and 2 more days. Went out of town inbetween. Less that 50 miles. Wrote down 22k mile difference. Had proff from a jiffy lube correct mileage  from days before. Asked manager why inspection was not done and why wasting my time. I don't know and don't care.  Its fixed now and we did the best we can additional $615. Complaining now. And manager argues and yells at me because he  was just filling in at the moment. Very upset that I got treated  this way and try to call complaint line on wall. No answer and mailbox full. Gee I wonder why. Leave with truck Same issue is still happening. Called manager does not know what to tell me. We tried. Does not try to help. No customer service. Does not care. Got paid, your on your own. Not fixes. Absolutely dissatisfied and disappointed with management, owner and mechanic.

Ace Hardware

Great service and easy to find parking on the street. Greeted once I walked in and got everything I needed.

There are two parts to the store - hardware and then the pet store. Both larger than I expected from the outside.

I’ll go back whenever I need other things.

Love this little ace. The staff are awesome lots of variety and reasonable pricing plus all the fun pet products. It’s my go to when I’m in the area.

This place literally blew my mind how much stuff they actually have in the store considering the lodo location!! Gotta check it out for yourself... Very impressive selection!

Employees aren't knowledgeable on products in the store, current inventory, layout, or customer service.

This is nothing like the other Ace Hardware stores or many other hardware stores in the city. Definitely do not recommend.

If you are looking for knowledge, assistance, or basic products of any kind, it's worth the drive to Ace on the Fax, or the one by Shells and Sauce.

I live right by this Ace Hardware so it’s comes in handy many times when fixing projects at the house! really grateful that there’s so many tools and accessories right next-door when I need them. The staff there is usually very friendly and helpful when looking for parts. Great location for anyone living downtown who needs to get quick hardware and not want to trek all the way to Home Depot or Lowes.

McDonald's

The employee refused to take my order at the register. She said, “The register is only for cash.” That is awful. I will not use a kiosk for my orders. I demand human interaction, because soon, there will be no jobs for humans trying to make a living. McDonald’s certainly won’t be reducing their prices once it’s all machine based. Demand human service.

Clean and the orders come out quickly. Be careful about ordering inside though, myself and a couple others waited at the front while they focused on drive-through. Manager ended up taking our orders.

I went through the drive thru this morning and ordered 2 number 6 with coke for the drink. I saw an 80 cent charge on the screen for a drink which comes with the combo. I asked the cashier why there was an extra charge? He told me I could talk to the manager at the next window. Manager said I could call the number at the bottom of my receipt. So, I called that number. They told me to dispute it with my credit card company!😡
So as I see it, this is theft! They straight up STOLE 80 cents from me.
Check your receipt if you order a combo meal. I bet they stole from you too. They automatically charge for a bigger drink even if you don’t order a bigger drink.
That my friend is THEFt

I would put zero stars if I had the option! Don’t come here unless you like molded food!

I bought a filet of fish sandwich in the drive thru and brought it back to work to eat it (less than a mile away).  It was absolutely horrible.  Dried out and old.  I at least expect consistency from McDonald's

The Home Depot

Great Home Depot location right off of US-85. Friendly staff, organized, and easy to find what you need! Went here to get some stuff we needed and it was easy to find! Staff was friendly and helpful too.
Overall, great Home Depot. Will be back!

Poor Customer Service!
I bought my Dad a Christmas gift and purchased a product protection plan.  He had to return the gift and they were willing to put the money back on my credit card (which I asked them not to as it was a gift).  I was told they would offer him a gift card or a in store credit, they did not~ they put the money back on my credit card LESS the amount I paid for the product protection plan!  They said they could not refund me in full as the protection plan had not processed??  WHAT!!??  This went on for at least 20 minutes.
To resolve, I had to call the store manager the next day and DEMAND I am refunded the full amount I paid!  Lesson learned!  I will no longer shop at Home Depot~ giving my business to LOWES~

I had a great experience at this Home Depot this week. I had a package delivered and unfortunately someone stole part of it. I was able to talk to Kathy on the phone and get help from Mercedes in person. They were so helpful in fixing the issue. Thank you so much!!

At this Home Depot yesterday, noticed several illegals swarming the parking lot. In the store maybe 20 minutes, come back out to my truck window smashed and about $7k worth of tools taken from it. Store staff, security and “management” not only indifferent to the situation, but also completely uncooperative with the law enforcement “representative” that 911 dispatch sent out. “Management” and staff  aren’t even slightly concerned about all the afore mentioned illegals swarming the parking lot, bothering every contractor that is entering and/or leaving the store-but almost in denial that they’re even there. Definitely don’t recommend this location-will go to the Lowe’s 2 miles up the road. They seem to have their parking lot under control.

Security guy followed me around right when I walked in..when I confronted him as to why he says cuz I'm wearing a backpack and if I don't want to be followed leave my bag up front..what so my stuff can be stolen? Honestly made me feel very negative that he expected me to steal or whatever but I guess that's how it is these days

Rocky Mountain Chocolate Factory

I love the caramel apples. And they have amazing chocolate. The employee there that was there a couple of times was super awesome and friendly. My only complaint was I saw some fly or bug flying near the apples. I am sure it’s hard to deal with the door opening and closing cause they are a popping spot off 16th but really good spot. I love coming here.

Omg I normally love this location the most. But on Mother's Day, my husband and daughter bought me a carmel candy apple. Normally, they ask if you want it cut. This time, we had to ask. The associate declined. she said she didn't have a clean knife. When asked why not just wash one? we would wait she replied that she didn't have dish soap! Once I bit into the apple, I knew instantly it wasn't fresh. It had to be like days old. Hence why she didn't want to cut it in front of us.

If you love chocolate and sweets, this place is for you.
They have different assortments of all things chocolate from single items to box with variety items in it.
They also sell candied apples.

The dipped apples are the best ever! The staff will treat you like family. The prices are great and everything I bought was top quality.

The lady working in there was extremely nice and she cut up my caramel apple for me! It was super delicious!

A and A Ace hardware

Excellent store with friendly and knowledgeable staff. They helped me out to get exactly what I needed and I was in and out within minutes. Much better than some of the other hardware stores in the area. Highly recommended!

Didn't buy anything, but we were immediately greeted by a helpful associate who took us directly to the items we needed.  Very helpful.  I'll always choose an Ace over a big box store because the associates seem to have more knowledge and experience and generally be more helpful.  This store proved that idea to be true.

Once again. Drove way out of my way to get a product that says it’s in stock and I get here and they don’t have it. Hate to leave a bad review but after so many times it’s inexcusable.

This ACE is amazing! Everyone is extremely helpful and kind. When you ask questions (even if it seems dumb) they are always respectful and guide you. I’ve been to this place 6+ times and someone has said hello before I got to an aisle. Highly recommend spending your time and money here!

Great customer service.  They always  help you find what you need!

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