Ace Hardware at Austin Bluffs

There is a reason I always start at Ace. They have such friendly and knowledgeable staff. Scott knew exactly what I was looking for and told me both spots that I would find them in the store. He also had answers for a few different ladder questions I had.
Checking out was a breeze as well, Cindy was so efficient and warm. Holiday seasons tend to be tough on retail associates, so it was a delight that she was so cheery and bright.
Ace doesn't always have what I need in that location, but as I said from the start. There is a reason I always start at Ace rather than other "big box" stores shall we say...

This used to be my favorite hardware store.

They somehow manage to have greater selection, and always have more knowledgeable staff than the big box alternatives.

Sadly, their decision not to have public restrooms no only breaks State Law, but it can sometimes shorten the duration of some shoppers’ visit.

The phrase “Out of Order” is used. Really? A Hardware store doesn’t have parts and wherewithal to repair a sink or a toilet?

Or are there other less virtuous reasons to withhold this basic service to customers? Like not wanting to clean it. Or not wanting non-verified customers to use it?

C’mon folks. Let’s revive the concept that you are a neighborhood store. A friendly part of the community. Who actually cares about the needs of their customers.

I was helped by a bright young man named Ron today. It’s very rare to get decent customer service in any kind of store today. Somehow it’s as if we have lost that art as a people…which is especially sad in this country, where we used to excel at it. And this is particularly true in a place like a hardware store, where it can be hard to find anybody working there who actually knows either the hardware, or what it does and how to use it.

In a day gone by, that was why you actually went to independent hardware stores, not only to find what you needed, but to get advice from somebody who knew the territory.

Well, Ron is a throwback. He’s one of those people with multiple interests and multiple talents, who actually knows and is interested in what he sells, as well as being interested in his customers. He gave me recommendations and great suggestions for a variety of projects that I’m working on. Not only was it very helpful talking with him, it was fun!!

And I spent money today on multiple goodies, and I’ll be back there soon to get some more. Thanks, Ace, for continuing to be of service, and for hiring terrific employees like Ron! In fact, every employee I had interactions with there today seemed in a good mood, and all were more than willing to help! Well done, Ace!

We don’t want to see specialized hardware stores go the way of RadioShack, and I believe customer service can be one of your greatest selling points! Thank you for being there, Ron and Ace, and for having what I needed.

I recently had the pleasure of receiving exceptional customer service at Ace Hardware, all thanks to the kind and knowledgeable gentleman named Scott. I approached the store with a home project in mind, and Scott went above and beyond to help me find the perfect solutions. With his friendly demeanor and genuine willingness to assist, he patiently listened to my needs, provided expert advice, and even offered creative suggestions that made my project even better than I had envisioned. Scott's professionalism and commitment to helping me achieve
my goals made for an incredibly positive experience, and I left the store feeling grateful and satisfied. Ace Hardware truly shines with remarkable individuals like Scott, and I highly recommend their services to anyone seeking quality products and unparalleled customer support.

We are regular customers of your Ace. Over the last few months, our Ace experience has been very much enhanced by your door greeter Scott, he remembers our name, remembers what we purchased last time we were in. He is very helpful, alway positive and he makes us feel important every time we come in. He is a great asset to the Ace experience

AT&T Store

WASTED OVER 2 HOURS!
Called ahead because I wanted to order my phone in. Couldn’t get the payment through after an hour. The guys on the phone were nice but I said I would come into pay and they knew I was going to to be there before closing. The closed 10 minutes early despite knowing I was on my way! Their hours are online, their hours on on the door, get it together don’t waste my time off work when you are!!!!

Been to this store twice now. They were unable to help me the first time. Told me to call AT&T directly so I did. AT&T told me to have this store call them and they would walk them through the process. When I went back, I told them to just call AT&T. An employee that had been sitting in a chair across the room playing on his phone, gets up and tells me to call them myself. When I tried to explain to this guy that he needed to call them to learn how to fix the problem, he raised his voice, became aggressive and rude. I got my son and got out of there as soon as possible. I will never return to this store (probably why it was empty of customers both times I was there)
I highly recommend driving the extra 2 miles and going to another location.

Great experience! Employees were friendly and happy to help. Not pushy and able to answer any questions I had. Upgraded my phone with no complications. Definitely going to this location if I have any issues in the future.

I'm very satisfied and happy with the service that Aaron and Rob provided.  Very friendly and welcoming!

Great service, in and out quickly. They were very kind and fixed the problem. Happy customer here…

The UPS Store

Girls who work in this store are awesome! I got there 15 minutes before closing time to notarize a document. They were friendly and happy to help. Got out of there 5 minutes later. Fast work! Great customer service! Both Rachel and Jenna were amazing! Thank you guys!

Shipped a package from this ups store to Texas and was told it would be delivered on a certain date well a week later package has still not been delivered. Tracked package and it has three different delivery dates I called & went to this store and got three different answers from three different employees with no solution. Will never use this store again hopefully they will find my package are reimburse my money .

They did absolutely everything for me. All I had to do was bring my item in and they had all the packing materials and gave me a choice in pricing. I was out of there so quickly. Sometimes mailing items off can get forgotten and cluttered and it’s so nice to walk away, knowing it’s off to its destination.

Best UPS shop in Denver.  The ladies are awesome and always go way above and beyond.   They also give tips to save money..which is appreciated.

I have been receiving mail and packages at this location for about 2 months. The staff is very friendly and attentive and they seem to be very well organized. Highly recommend this location over the one on S. Havana.

Probably the worst customer service. Came in with my husband on Saturday afternoon 11/4, there was no one in the store. The kid working couldn't be bothered. Never got out of his seat and could care less that we needed help. Dude, you're at work! Get up off your seat and act like you care or go somewhere where you don't have to deal with customers, because you definitely don't got it. Who is doing the hiring, I'd love to give feedback. HR not doing their job!

Went to this store to add a line. Ended up getting 3 new phones and upgrading one. The reps added on services and products I specifically said no to.  Just got my bill, and it’s over $300 more than expected. I have had to call customer services 4 times the 1st month to get various add-ones removed that we did not want. This place is not to be trusted. Go else where and get different phone service.  AT&T customer service could only tell me to return to the store for corrections since the reps were not truthful regarding all the up charges and failed to disclose fees.
I responded to your email and keeping in line with your customer service, no response.  Is it standard for you to provide an email no one monitors? Typical.
4 months later and I am still dealing with trying to remove the add-on services this store added to each phone.  Every month, the incompetent customer service tells me to rest assured they corrected the issues and removed the next up feature. BUT They are still overcharging me.  This store still hasn't contacted me or responded to my issue.  If you can, choose a different store if you can choose another service provider.

Dennis was great. I have been with Verizon since 1994. My 1 year old phone has been acting up and Verizon told me to kiss their but and give them a $1000. I went to AT&T and for no charge. I have a brand new 5G phone better than my old 4G at a cheaper price,very satisfied.

Great service by Orlando. After having horrible service at two other At&T stores it was refreshing to have good service. Orlando did everything he could to help me out. He deserves a promotion!

Sevag was super helpful with adding a line to my account. I was hesitant to go to an authorized retailer as opposed to going to a corporate store but he was absolutely great to work with. Will definitely be going back for any future needs I may have.

McDonald's

We were pleasantly surprised w the entire experience. The front counter lady was prompt and great. They brought out our food quickly and with happiness. 😄 It was like Chick-fil-A level. Plus, the play place was great.
It was such a good experience that I told my husband I'm writing them a review.

Most profitable restaurant chain on the entire globe and they can’t give me ONE teeny tiny little honey mustard packet?? How else am I supposed to choke down these cardboard fries. Just pull a nickel out of the Ronald McDonald jar smh

Oh McDonald's how you have disappointed me yet again.  I ordered the deluxe quarter pounder with no ketchup, mustard or pickles. I got home and find out you didn't put those on my sandwich but you also didn't put on the tomatoes and lettuce either.  So I have a basic hamburger with double cheese and extra onions (which I did not ask for) and mayo.  Seriously?  C'mon now.  The next time I go to McDonald's will be a very long time from now...after I forget how bad the service is.

Guy fulfilling the happy meal order refused to allow for a boy toy. It would have taken less than a minute. Terrible location and service.

Sometimes the food not made like it supposed too like advertised and also when you tell someone that they don't want something on there burger please don't add it when a person said they don't want it .open your ears McDonald's crew please. Thank you

Shell

Snack options are limited like no hotdogs,no pizza and limited coffee options and a few snacks like Hershey's bars for a normal sized one cost 3$ when a king size on at 711 costs the same but is 3x bigger!
And the back of the building sometimes has a few kids from GW that look a bit sketchy vaping and suspicious being at the back of a gas station.
If you want more options for snacks,drinks,a very cheap lunch and etc head to 711 or the circle gas stations with more options and way better prices!

The worker inside had terrible attention and in addition they did not allow my daughter to go to the bathroom because there is no bathroom, once inside the store I did not spend a single dollar, I had planned to buy snacks for myself and my children, definitely if I had not already paid for my gasoline In the pomp, I would not have spent any dollar in a place where they do not care for their clients.

Very nice guy behind the counter! He gave me free Carwash 3 times already.

If I could give zero stars I would. Accused me of stealing candy while there with my 4 year old daughter. Then when I asked what they believed I stole just told me to pay for items and leave. Showed my purse and asked them to search me. No rationale given and could give no reasoning behind this accusation. This happened while I was at the register with several items to pay. I will never go to this station again.

Very nice guy behind the counter didn't have any stamp booklets to sell,  but was very nice to go into his personal stamps and give me one for free. The place also seemed very clean and friendly.

Walmart Supercenter

Walmart Store 100 is a very busy store, always full of people and lots of merchandise to browse. This visit took longer than usual because the photo department was very disorganized and the associate had a lot of trouble locating my order. However, he was really friendly and was clearly trying his best. During checkout we needed help with a coupon that required a "salaried manager," so it took a few more minutes. During that time we had at least 4 different associates offer to help before they realized they couldn't. I was impressed at how ready they were to help anyone who looked like they needed it. Overall, it's a great store and well run, for the volume of product and customers that are in and out on the daily.

The Drone is super neat to watch. The flight crew is super friendly and doesn’t mind showing spectators a test flight. Store was cleaner then most I’ve seen.

Would give 0 out of 5 if I could. They had phone cases on clearance for $15. When I went to check out they were $30. I asked for help they came over and said there was no way this case was on sale for $15. I showed them how there were 4-5 of the same phone case on the same rack for $15. They then blamed it on customers moving items. So customers moved 5 of the same phone case to the same clearance shelf? That’s just flat out nonsense. I asked for a manager and they refused and just looked at me crazy. Awful customer service and a terrible way to handle an EMPLOYEE mess up. I usually shop here for convenience but I’ll switch to more local stores that’ll stand behind what they price. 👎

Thee biggest Wal-Mart I've ever been in! Was astounded by how massive it was. Everything you could need in one place for sure. Everything was so clean and orderly. Could easily find what you needed. Most things had giant signs above them. Wonderful store! Had self checkout on both sides plus in the middle had your slew of regular cashiers. Cart returns in convenient spots all over. Great sized handicapped spots, those all over as well. Definitely a great store!

I’ve waited at online pick up for an hour now I’ve called multiple times to reach their department and then I started calling the operator each time I’ve been hung up on. Earlier today I waited for help at the fabric counter then tried to call them walked to customer service where they were letting the phone ring as I stood in front of them and told them that’s me trying to call they said oh sorry we didn’t hear it then said they would send someone to me in fabric then I waited for another hour almost until I gave up and left. It’s sad that of all places to have a bad Walmart it would be here.

Tiger-Rock Martial Arts of Lone Tree

Amazing staff led by Mr. Johnson. They work so great with my son and have incredible patience. My 5 year old son is learning discipline, listening skills, how to focus, on top of learning martial arts. Thank you so much to the entire team at Tiger Rock Lone Tree.

My boys have been attending Tiger Rock since May of this year and they absolutely love it!  I have been so pleased with the classes and instructors, who are enthusiastic and incredibly dedicated!  My boys are excited to go to class every time and we love that they are learning discipline, respect and self-confidence.  They are getting a workout both for their bodies and minds!  I would highly recommend this program to anyone interested in marital arts, whether adults or children.  Mr. Asay has created an amazing community and works really hard to continue to grow the studio and to help each student improve their practice.  This place rocks!

As a parent, the most amazing part about Tiger Rock is the difference it has made in my son's life. The instructors have helped him to learn focus and confidence, and the pay-off from this is undeniable. I was unsure, before coming to Tiger Rock, whether martial arts would be good for him. I can now say that bringing him here has been one of the best decisions I could have made for him. I am grateful to Mr. Johnson, Mr. Asay, and Mr. Downing for everything they've done for him!

My daughter has been attending Tiger Rock of Lone Tree for a year now. She started out as a cub and has just graduated to the junior class. She love Mr Asay and the way he teaches the class. Mr Asay is very professional and know his martial art. He has a very special way of teaching the classes and he connects with the kids. You can see enthusiasm in which every child comes to class with. They are always ready and eager to learn from the "Best"!

Tiger Rock is such an amazing place! A community full of leaders is being created here! Both my son and daughter go here and love Mr. Asay.  My daughter has developed such courage and strength. My son continues to demonstrate advancement and leadership. We are so lucky Mr. Asay chose Lone Tree as home for this awesome martial arts facility. He is so great with the kids and instills responsibility and accountability in his students.

Came here to upgrade my phone. Was offered insurance and very clearly declined. The representative still put it in my account along with multiple other charges I did not request. This store engages in deceitful selling tactics.

Went here for help with our bill unfortunately they couldn't help us in the store with our issue. But the 2 guys working there were very helpful, and told us who to contact at At&t!

Levi store manager was amazing  had so many concerns for months and couldn't find anyone with right answers or able to help me til I went in the Colfax and krameria location. Felt content and very satisfied  Oregon lost a good manager in there region fyi..   ty Levi your awesome...

I was helped by Levi after wal-marts awful customer experience. I came extremely frustrated, annoyed and misinformed, and left happy with information i needed and my issues resolved. Thank you Levi.

The staff  at the store is great. I was in need of a new phone and they helped me with absolutely everything. They got ALL my information over from my old phone to my new phone. I’m so thankful for them, because I am not the best with technology and wouldn’t have been able to do it on my own.

I was at the store on Sunday to drop off an Amazon return. The girl with the cotton candy colored hair couldn't have been more rude. I said hi to her and she just grunted at me. I asked her how she was and she grunted again. You guys are better than this! She should NOT be the face of your store. I will continue to come to you guys, but please take her away from a customer service position such as your counter person. I'm sure other people had the same experience

Koe’s great and always provides top notch service. But the girl with the pink hair has got to go as she is very rude. Now when I see her a just wait to send my shipment until I see Koe who’s usually helpful enough to help me carry everything in with a smile. She is just bad for business luckily Koe’s there most of the time.

Always friendly, helpful, eager to make sure your packages get to where they need to be and when. A truly special UPS store.

The store at 6110 E. Colfax, your agent KOE is awesome! He knows exactly what I need provides the best service I’ve ever had and it’s always open and provide suggestions to help me have exactly what I need.

UPS my choice customer experience: First this location refused to accept an incoming package at least once. When UPS did get them to accept the package, after almost a week that is, and I went within an hour to retrieve it I was told they had no record of it but I was welcome to try another time. Later that same day I received a notice that I had not picked up the package within the allotted time and it was being returned. I've sent an email to the store with screen shots of the notifications asking for an explanation. Total silence. So if you are a paying UPS my choice customer, i do not recomend this location, and clearly neither does the owner. I never had any problems at my old UPS store location, so I know this kind of disservice is a #7255 issue. Edit: I did email you, you clearly didn't read this review or feel the need to acknowledge my email.

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