Planet Fitness

Great employees! Giana, Jess, Bianca, and Travis are all wonderful! Truly provide the best customer service and I feel like they always care so much! 10/10 recommend! Favorite planet fitness location❤️

Been satisfied ever since my wife and I started going back to the gym in April 2023. Plenty of room and space for your workouts. It is not over crowded which has been a peeve of mine at different gyms I went to in the past. Overall, I am very satisfied.

Worst experience with a gym. I cancelled my membership april of this year and I had no contract “hassle free” cancel anytime type of deal. They have been charging me monthly still I told my bank to block payments I’ve spoken to people from planet directly several times and they’re making me responsible for payments even tho I haven’t set foot in there since April their employee messed up on their end now I have to get a lawyer, avoid them like the plague.

I go at 5.00am I wish they open earlier. I go to the Derby CT one. There is an old guy that comes in that makes alot of noise. I think he thinks he owns the place. He also huffs and puffs while working out.
I chose Planet for there rules.
The cleaning guy walks around singing out loud.
It's annoying.
I think the young employees need to pay more attention.
Make sure there are paper towels

showers need to be cleaned WAY more often. flys were landing on the shower head as i was getting in. other than that the place is great and really low key

Tons of broken machines/equipment, they never fix anything here, 3 weeks, 5 months, more than a year broken equipment. OMG just so many broken machines here!  Even the bathroom broken down a lot. Hard to use anything so many broken pieces of equipment. This is not a very well maintained or clean gym. Poorly owned and managed here. There are a lot of broken equipment that go months without ever being fixed and then the members cannot use equipment here well, like the ellipticals. They do not grease or maintain the machines here at all, then they are always breaking down. Very dirty walls, the gym needs a paint job and good cleaning.  I don't think the employees and management at this gym really care, nor some of the people who go here who are smoking, vaping, and doing drugs in the bathrooms here. They have a lot of rules here, but no one follows them and the staff do not enforce them, the staff break the rules too. There must be a better gym in Vero Beach! It would be nice if they fixed things quicker, it takes months to get anything fixed here and then you can never use things, today, three in a row broken ellipticals, they have a lot of problems at this gym! So many rules here too, but they never enforce any of them. Lots of problems here daily. So many people after 5pm here, hard to use anything and so much is broken, they never fix anything here. We all pay a lot to go here, it is a full gym, but they just do not fix anything here. What do they do with our $? Dirty and poorly managed,  a very bad manager here now, it used to be good with Tony, but has gotten really bad now, they just never fix or maintain their equipment here, years go by, still so many ellipticals are broken. We pay a lot here to come, and cannot use things, like the ellipticals many broken for more than a year. The one triceps machine broken for like three months. The worst gym and worse reviews of any gym in Vero.

I have been working out in their Vero beach outlet. Perfect place for me as it’s just 3 mins from my home. Cost effective and very good membership deals. It’s got wide range of equipment’s and features a QR code on every equipment to make sure you know how to use it. Sensible approach. I like their friendly staff. Not too crowded and at times there might waiting for smith machines but overall highly recommended place for your fitness journey. Excellent change rooms and great selection of drinks at their kiosk. If you’re a black card member, you are allowed to use their massage chair and get 50% off on their drinks. Bathrooms and toilets could be cleaner. Other than that it’s a satisfactory experience with Planet fitness Vero beach

Vero needs a Planet Fitness in the West Vero Corridor.   This US1 location is super overcrowded.  It is a very small location to begin with.  The 30 minute area is super small.  Those machines are practically touching each other.  I also miss the hammer strength machines that are in most other locations.  Demand is there in Vero for a much larger and more modern Planet Fitness.

I love it there. I live right in the middle of 2 of them and they are about a 30-minute drive either way. I love how there is a variety of different styles of equipment that pinpoint certain core muscles.

I can't wait till Vero Beach expands. They also have great people that work there too. Mia just got promoted and I am so excited. She treats all her guests there with such courtesy. Miguel and Morgan are always around to lend a helping hand. I call them the 3 M's. But really everyone there is so social not just with me but others as well.

This location has to be one of the worst locations planet fitness has. Equipments are old out of order most of the times and facility doesn’t have any of the amenities like spa amenities none it needs to be moved to another location or upgraded the entire place needs to be upgraded to meet their standards.

I just spoke to a very nice lady over the phone. Unfortunately didn't catch her name, but she was very polite, didn't mind a million questions I had, and had an answer for all of them. Just a great phone etiquette in general. We all know how employees sometimes answer phone calls with no enthusiasm whatsoever and a lot of them could care less about answering your questions. Well this was not the case here 😊 I enjoyed the conversation very much!

Planet Fitness offers a clean and accessible workout environment. The facility is well-maintained, making it a pleasant space for exercise. The placement of equipment is strategic, ensuring easy accessibility and a smooth workout flow.

So far, I have been thoroughly impressed by the warm and friendly welcome greeting. A most helpful guide to match the equipment to my specific needs to get   my body back in shape following several surgeries.
Recommend this facility to the World!

Here visiting Milford for a week and needed a place to workout. Isaiah provided great information to help remove the stress of finding a gym while out of town. He was extremely patient with me and got me setup, major props to him.

Overall the gym was great, plenty of equipment for everything you need. Will return for future work trips.

It was a very good workout not crowded at all which is rare most of the other planets are filled with annoying students that have no glue about sharing equipment not this place and it's the only Planet Fitness I have seen that did have kids working the front desk. Older staff working the front desk and totally Kno about this Fitness equipment not like the youngsters working that have no glue about the equipment or gym courtesy..

I have been coming to this location for a year now. Staff is incredibly helpful and friendly. Very peaceful, laid back atmosphere.  Equipment is always well kept and clean. Even the locker room is very well tended. Great place to get a good workout fairly quickly, as it is usually pretty uncrowded. Four stars, not five, only because of a week or two last year when electrical issues closed the gym unexpectedly.

I religiously come to this gym because it is right by my house, they just put all brand new equipment in and it sticks by its motto “judgement free zone” all kinds of people from all backgrounds come here and since the new employees came in the gym is much cleaner. I have never had a bad experience and will continue my 3 year membership. Other than the fact that I wish it had some machines other expensive gyms have ( although it has similiar machines that target the same areas) I believe this gym does provide an extensive amount of equipment. The $25 I pay a month is well worth it!

P.S. the New Britain gym has a light therapy machine too!!! 😊

I've been a member of the Naugatuck Planet Fitness for 8 years and thru those 8 years I've seen a few managers come and go as well as staff members. Then Elizabeth was sent to us and in a short time she has managed to return the structure and rules that we were lacking after being almost a year with a absent manger. Elizabeth has restored structure and rules of Planet Fitness. Elizabeth does not ask her employees to do anything that she herself would not do. She works along side them creating a team spirit. She is positive and friendly and professional at all times. I love have Elizabeth as our manager. Thank you for turning our gym around for the better. I hope you are around for a long while.

I’ve been coming here every morning since March. The gym is usually not crowded which is cool. But other than that it’s gross. Half the machines are down, they don’t have nearly enough equipment for the amount of people who come to this gym. I’m about to switch to LA Fitness and drive the 20 minutes from my house everyday…. Whoever owns this place, let’s put a little more pride in the way our gym looks considering you must have hundreds of customers paying $30+ a month to workout here….

They upgraded the majority of their equipment, and they have an adequate amount of stairmasters now. The staff is also friendly and helpful. I travel quite a bit around the state for work during the week, and this is one of my favorite locations.

I really enjoy the atmosphere at the Planet Fitness in Orange. I love how clean the machines are, there’s enough space to get a good workout in, and the staff is so friendly. I would recommend this location to anyone.

Always clean! The staff is super friendly. And positive environment to workout in! (I’ve never seen anyone making workout videos or being negative about different body types working out)

I've been a member here for almost 10 years and quality has slipped. New members need to be taught etiquette when they sign up. Quality hasn't improved on top of maintenance issues that haven't been fixed. The new leadership here needs to be addressed.

The gym is clean and the machines are in good shape. The staff is also really nice. My complaint, which has been ongoing for about a year now is the poor quality of the tvs and the terrible programming. The sound doesn't work on several of the channels and the only thing they play are the news and sports. Hard to do long sessions of cardio with nothing to watch. Literally worst programming options of any PF I've been to around the country.

Edit: replying to Planet Fitness owner. I have asked repeatedly over the past several years to change the channel. I was told repeatedly they cannot be changed and are set by the owner...

That still doesn't fix the volume not working and I didn't even originally mention the TV's that are permanently green tinged since that's not a huge deal.

Doesn't look that large from the outside but once you're inside this gym is rather large.  Plenty of room between the equipment and everything appeared to be in with order.  Also bathrooms were clean and shutters had decent pressure.  Overall would recommend this location.

As someone new to the area, I was thrilled to have a Planet Fitness so close to my home.  The staff is warm and friendly - and, there is lots of equipment to choose from for my workout!.  Thank you!

As far as Planet Fitness goes, this is an average location. It is not especially clean, although there are worse and better days.

Pros: they recently upgraded the equipment and it is rarely overcrowded.

Cons: It can be a little dirty, and the paper towel dispensers are often broken/empty which seems to dissuade people from wiping down equipment after use.

PF is super cheap, so if fitness is a checklist item and not something you spend much time doing during the week, this is a good option in the New Haven area.

Planet Fitness New Haven is my neighborhood gym, close to where I shop for groceries, etc. Desk staff are always helpful.  I'm lucky to be able to choose times/days that aren't too crowded, so parking is easy.  My fellow gym-rats are conscientious about cleaning their equipment, so even though most of us are maskless, I feel safe.

Great gym. The staff are incredibly helpful l. The rates are very good and reasonable. There is a wide variety of machines and exercises to choose from. The gym accommodates a wide range of people. The thirty minute work-out is especially good if you are in a hurry. The gym is in a very good location as there are many stores nearby. I highly reccomend this specific location for anyone.

Please be aware- it is not easy to cancel your membership. I spent 45 minutes in person trying to cancel and was treated as if me asking to cancel was an annoyance in their day. I’ve been told by multiple people that they will talk to “x” person to get in cancelled, then am never contacted with a follow up or resolution. I am still not canceled and am being charged for a membership. Be aware this could happen to you too. I tried to give zero stars but google wouldn’t allow me to.

Love this Planet Fitness. Staff is very friendly and helpful. Gym is spread out really nice on two floors. Equipment is newly updated and plentiful for use with little wait ever.

Small, old machines, and dirty. Especially, the men's bathroom is never clean (check photo from sink) its been like that for months. It has a urine smell and its really small. The machines are always dusty and the whole gym smells like sweat, urine, and dirt. The good thing is that is always empty or at least in most part empty the times I have gone there.

I absolutely love this place. try the hydro massage it is one of the best ways to start your day, after a workout , hit the hydro massage and grab a protein bar or water from the fridge . I absolutely recommend this gym, never crowded , so many machines , and all the staff are wonderful and helpful. I’m glad I’m a black card member, so I can also bring a guest to workout with and we can motivate each other!! , not a bad thing to say about this specific Planet Fitness!!!

Overall good place. Sometimes it’s the little things that matter. Good and bad. Hate that the water fountains are not properly set for cool to cold temp. More like room temperature. No music so bring your ear phones. The good. It’s clean, respectful and have all the equipment one needs

If I could give it a zero, I would. My hours changed at work almost right after I signed up. I called the store and asked them to cancel my membership and explained why. The young girl I spoke to was very nasty and said they would continue to bill me until I came in to cancel in person. Was I not clear the first time? My mistake was thinking they had changed. I was told that I signed a contract?? and I'm being taken to collections?? seriously? I explained the situation to my bank, they have taken care of it and notified Planet fitness.

The Sand Bar

Perfect place to have a nice lunch during the heat. We had the sea plater and it was amazingly good. Lots of shade and a cool breeze with a magnificent view. This place made my day. After lunch my wife and I went upstairs for a 90min massage that cost a total of $98 for the both of us. The massage was out of this world. Ocean in the background for ambience. Highly recommend

Food was good but service was slow. I scheduled a one hour massage for 2 hours after I arrived. It took almost an hour for our drinks to arrive and when the food came, we only had 30 minutes to finish it and pay before heading upstairs for our massage.

We got a drink at the bar and a massage upstairs. Let me just say, it was an experience!

The masseuses definitely know what they’re doing and I’d love to be back but I do love my privacy so there’s that!

If you don’t mind getting a massage near 30+ people then this place is perfect. It’s beach front so the massage is definitely relaxing. We did the 90 minute and it was perfect!

Pricing is good for the quality, definitely recommend!

Service and drinks were great! We were able to obtain last minute placement for an hour massage. Lorena and Andrea did an excellent job on my partner and myself. Definitely recommend and will definitely do again!

This was an AMAZING experience!! I came in and saw Bety for a 90
Minute prenatal massage and it was purely incredible. She did an amazing job.

You’re up on the table, right on the beach, waves crash in the background and all.

You are in an open room with other people, which I thought I wouldn’t like at first, but they keep a little cloth over your eyes and it’s so peaceful, you don’t even really notice!

I recommend going right when they open (9 am) so you can get in early and it’s not too loud yet from the bar and surrounding resorts.

It was still such a cool experience and WELL worth the $49!

Planet Fitness in Hamden is my home gym and I couldn’t be more pleased with my experience so far. The staff is super friendly, the entire gym is always clean, there is a good variety of equipment to choose from and they’re always all functional. The atmosphere is great and I just love coming here. I would recommend this gym to anyone.

If you are looking to workout then shower, this is not your gym. Boiler broken for months with no repair time frame. Shower curtains are to short, water goes everywhere. No deep cleaning of showers. Not enough free weights and always busy. Staff always friendly and helpful. Machines never overly busy.

Planet fitness is my second home from home and the workers there are very nice and courteous! May the Christ be with you all. Keep up the good work.!! AMEN 🙏

Hamden location - Giving this a 3 star because as of late , the crew in the afternoon bring their friends to the front and it’s just a hassle to get around them. It’s also a bit uncomfortable having all these ppl that don’t work there just hanging out having a party where as the others are supposed to be at work. When I walk out they’re just staring  and I heard one of them make a slick remark because I didn’t say bye I was on my phone .  I don’t even feel comfortable asking questions  bc they are too busy entertaining their friends . It’s ridiculous. Please fix this . I’ve heard other members say the same thing. This is a gym not a social club.

Extremely clean gym! Lots of machines.
Very Friendly Staff! Can’t beat the price.

Ideal Image North Haven

Found an ad online and submit an info request.  I understand that not providing pricing information on the internet provides the company with a marketing opportunity but it’s not needed.  The pricing was far better than others nearby and the service was great!  The consulting staff was knowledgeable. However, the marketing process made me feel like cattle versus that of boutique salon/spa experience - again, a shame because my technician was fantastic.  This one factor is my only con to the whole experience.

I'm a school bus driver I have my kids with me all day at work. I have a break in between my shift and didn't have anyone to watch my daughter. Brought her in with me drove 40 minutes to get to North Haven for them to tell me we can't see you cuz she can't sit in the laser hair room. Okay fine can she sit right here in the waiting room my appointment literally takes less than 5 minutes "no that's pushing it we will have to reschedule you". I don't see anything on the website that says you can't bring your child to an appointment with you, just that no one under the age of 13 can get laser hair removal. A lot of people bring their kids with them everywhere because they don't have any other choice...

Always polite staff, very comforting, welcoming setting. I always leave feeling a lot better. (And they always offer goodies, even if it's a nice hot cup of coffee, or an ice cold water) Very thoughtful and sweet.

They canceled my appointment on Saturday and said a payment was needed. When in fact the payment went through and the main customer service reps could not contact North Haven Ct for my appointment.  They emailed them an they never called me. I called today an there's no appointments for about a month. We called again an North Haven never responded once again. I will fight with my bank for services that were not done. They want the money an now no services.  A cancelation with no explanation but they took the money.

Sierra is one of the most friendly, knowledgeable and patient people. makes everything feel easy and you leave feeling good about yourself. She is a GEM! The front desk staff was also personable and helpful. I left a very happy customer!

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