Ace Hardware

Always have what I need, but went to get a wheelbarrow and there was no price on any of them. It may be near winter but still plenty of leaves on the ground. I needed a price and no employees around to help me. I'll go back, and hopefully, there'll be more employees scheduled to work.
Update: went today to get some double-sided tape, young man at checkout told me exactly where the tape was. And they have vegetable seeds, 3 for .99 cents. This is a HUGE bargain. Other stores are selling seeds for 2 or 3 dollars. Definitely a great thing to have Westlake.
The only issue I had today was trying to find a small plastic tub to put my used grease in. You have lids but not the tub size I need. Hopefully those smaller tubs with lids will be coming soon

We love this hardware store. The associates are helpful and friendly. Today, after consulting numerous online videos that weren’t able to help me, Bob H showed me  how to detangle and reload the line in my weed eater, with which I’ve had a long-standing love/hate relationship. Thank you sincerely Bob H. My daughter and I are delighted and grateful!!

I recently visited Ace Hardware and had the pleasure of interacting with two exceptional employees, Store Manager Jerry and Cashier Mary. Their outstanding service and expertise left a lasting impression on me.

From the moment I stepped into the store, Mary's warm greeting made me feel welcome and valued as a customer. Her friendly demeanor and willingness to assist created a positive atmosphere right from the start. It was evident that she genuinely cares about providing excellent customer service.

However, the exceptional service didn't stop there. Jerry, the Store Manager, went above and beyond to ensure I found exactly what I needed. He personally approached me and took the time to understand my requirements for a spark plug for my pressure washer. Jerry's extensive knowledge and expertise in the field were evident as he guided me through the store, pointing out the correct one for my pressure washer!

Will not price match Amazon 🫤

edit: owner is either out of touch or doesn’t know what “brick & mortar” means

“brick & mortar” ≠ “mom & pop”

These are not interchangeable terms. Plenty of brick & mortar stores will price match Amazon, including some Ace Hardware locations.

I needed a T20 torx screwdriver for a car repair, I looked at the regular auto parts stores, Walmart, two home improvement stores, and even Harbor Freight and not a single one had one for immediate purchase, that is until I checked Ace Hardware in Shawnee. I was so pleased!! I went in and with a little search, found the exact thing that I needed. Also, there was a cashier fellow who was so cheerful and friendly, even taking the time to enroll me in the rewards program. Although, the man behind me was irritated by my delay, the cashier was polite and apologetic. I am definitely going back and would recommend, especially if you have a specific hardware item, go to Ace Hardware!!😉

Olathe Trading Post & Pawn

Great staff here usually up for intelligent conversations, especially when your interested in talking about something you wanna buy for them. Lol most quite knowledgeable and helpfull. I stop in here frequently to see what new "STUFF" they have. Reasonably good prices on everything I have looked for here. I've bought TVs, binoculars, chargers, and guns. Everything was a good buy.

Completed an out-of-state FFL transfer for a Hungarian PA63 pistol- transaction was quick/simple, shipment was very fast, taking ownership in my state was easy.  True professionals- highly recommend!

Wouldn’t recommend this place. Worked with a lot pawn shops and this place refuses to give a quote for an item over the phone to maintain control and was rude from the jump.

I explained I had the specs, and he still wouldn’t be transparent. I am in in sales and understand the business. Though the call could’ve been handled differently.

Talk about a shady business. I’m sure there’s other associates that are more friendlier in person. I really wish I heard the guys name I spoke to over the phone. From a consumer perspective in the digital age, this place is trash.

I recently purchased a Glock on-line from OTP&P. I purchased this item based on their description and pictures alone. Their customer service was amazing! The firearm was carefully packaged and mailed to my FFL. The Glock condition was better than described. I made a fair Offer that was accepted by OTP&P. I could not be happier with my purchasing experience with OTP&P! I hope to do business again soon, and I would recommend OTP&P to anyone looking for a trusted online seller! Thank you!

Dont waste your time trying to sell them anything. The old guy that i talked to on the phone said they would look at my speaker. I go in to have it looked at and he wouldn't even look at the speaker. Seemed uninterested in doing business completely from the beginning of the interaction. Dont know how they are able to stay open with such a rude person working there.

Shear Madness Haircuts For Kids

This place is amazing! Cut my sons hair exactly as I asked and were super patient and quick. They even offer a “first haircut” special where they cut a lock of hair and print before and after pictures for you! Will be coming back!

When we first walked in, they gave us a friendly greeting and checked us in. There is a little toy store so we could entertain my nephew while we waited, which was useful! The sweet lady that gave him his FIRST haircut was fast and knew all the tricks to get him to sit still! Overall, we had a great time! I definitely recommend Shear Madness!

"We recently took our son for his first haircut at a different place, and unfortunately, it wasn't a good experience. However, our visit to this salon changed everything for the better. The stylist who took care of our son's hair was wonderful. She was friendly, skilled, and made the whole experience enjoyable for our little one. We're really happy with how his haircut turned out!"

An outstanding staff. They’ve done a great job each time we’ve taken our kids.

We usually go in with pictures of the style of cut that we want and they rock it.

My only complaint is the over priced toys up front. I get it, they’re making money, but you have to go through a room full of toys to get your haircut.

Definitely a good experience and a great staff though.

Loved JAY! Our son hates strangers and anything being done to him and she was able to get it done quick and easy and look really good as well. she really made the whole process much less stressful!

Harbor Freight Tools

Friendliest people you could ever meet help you with tools have knowledge on tools and know how to keep inventory have pretty much anything a man or woman can want when it comes to tools and if they don't have it they can get it

Love this place, good products for a good price, friendly and knowledgeable staff, very nice shopping experience.

Went in for 9 mil nitrile gloves and found all of the pre-black Friday deals so picked up a few extras while I was there!

There's always something fun to buy that I didn't know I needed. Like a candy store for grown-ups. Update* If like me you buy a lot of tools, spend the $29 & join the Inside Track Club, I've saved 5 times my annual membership fee in just 6 months .

Junk tools...
Got a saws all...
1st one wouldn't hold a blade.
2nd one after exchange would turn on and off on its own.

Got a finishing nail gun... first one broke after 2 panels where hung...

Exchanged it for a new one moments ago and it won't even work out of the box....

So done with that place. I'll happily spend double the money on a tool that works and not have to drive to harbor freight more than once to keep exchanging tools till I get one that works!!! In fact I probably spend as much on harbor freight tools through wear and tare on the car through exchanges let alone the hour each trip doing the damned exchange!!!!

Walmart Supercenter

Huge thank you and shout out to Riece in electronics on Black Friday this evening. He was so kind and helpful. Black Friday shoppers are crazy and aggressive. You could tell he had a long day today being absolutely bombarded by customers. He had a huge line of people and he handled it gracefully and was so nice to everyone. We purchased an Xbox X series and a 55 inch TCL Roku TV around 8pm. He went back and got us our requested items as quickly as he could and somehow managed to deal with everyone else in line with a smile. What an outstanding human and employee. I'd be happy to encounter him again and I wish him the brightest of futures and the happiest holiday season ever. It is so refreshing to encounter a Walmart employee with such kindness and patience. He had such a light-hearted demeanor for what a crazy day he must have had, and I think management should know what a great job he's doing.

Very clean, well lit, great signage, and even helpful employees when you can find one. Although some people don't like self-checkout, I prefer it because it's quick, easy, and I can make sure I'm being charged correctly for each item. No complaints.

I have had some amazing customer experiences. I have staff offer to walk my bags to my car!  (From garden to other side of building where I was.) 🩷

The pharmacy on Alden - superstars! They are friendly, helpful! And the pharmacist - top notch! Helpful, kind, thorough on questions. 🩷

Please remind your employees that are filling online orders, to respect the customers that actually came in person to shop. You have many employees that will stand in front of you to grab an item, block you, don’t say excuse me and get frustrated if you need help finding an Item… you get a loud sigh or grunt…. Customers in the store should be #1, not treated poorly for shopping in person…. They really need a reminder of this. The employees rudeness definitely forces you to make a decision to shop other places instead.

When I place an online order, I noticed my order history and I get so frustrated knowing there have been times I placed Photo orders at this Walmart and they were supposed to be done within an hour or a set time. I would go pick up the photos, invites my order and you have to track down somebody for photos and your photos are not ready. My photos were never picked up And I had to waste gas and time to go get Photos that we’re not there when they said that they would be there. I figured they would have refunded me for not picking up the photos that they had promised that we’re not there. They never refunded the photos , the Walmart is very dishonest And it seems to me customer service is lacking. I have called about this before and my call always seems to get lost in the Walmart system. Also, my eye add, they are doing self check out yet. There is no one to answer questions that they should know. It’s funny how you would think they would put the employees that would be doing check out out on the floor so you can actually get some help finding things but nope you can’t find anybody either when you need help locating things or have a question.

I love this Walmart💙 Their staff is great, curbside pickup, too. If you are looking for a shopping mall kind of Walmart, this is not your store. I really like that it is smaller, so it stays clean, and you can find what you need quickly. When you have a toddler, shopping is difficult and takes longer anyways. The employees are quick to find, and they will try to find what you are looking for. Thank you😃

I go places to buy things, and I don't deal with anyone or employees but still asked at check out if I would like to tip... I don't mean this is happening in walmart  but the online order should be allowed to tip bcz someone took the time to look around and gather my items and then the same person or a different person took the bags to my car. I was surprised to know that they can't accept tips by policy. Or maybe is it good for employees so they won't consider them tipped workers and reduce their wages.. again America on papers never like reality

Asked for 2 plastic instead of dragging a cart for 2 items, a cart that just looking at the handle makes me sick as how stick and dirty it is...they felt I am suspicious,  bcz this nation is terrified from anything and nothing... I look around me and I see some smart Walmart detectives watching me...I placed a bag beside me, walked 3 step grabbed something and turned back the bag is gone... I asked who took the bag that answer was insulting... clean the God carts instead of acting smart..

Sorry and restrooms were clean. Liked that they had plenty of love cashier's. I refuse to use self checkout and only do so when there is no other choice.

Nice friendly place to shop. Clean restrooms,  I went in for mrs. Wages canning supplies ..but they were all sold out. But they did locate me to another Walmart store that had it. Was a bit of a drive, but at least my tomatoes/ cucumbers got done in a manageable time.

SKECHERS Warehouse Outlet

Nice shoes.. lots of different  choices. Found a pair of the Sketchers slip ons and took them to the register. I knew I had a coupon and was searching through my email as the man rang us up while he spoke to my husband. My husband paid as soon as I found the coupon. As a person  who has worked in the customer service industry for a very long time, I would have refunded and applied the coupon with no questions. He believed that because the transaction was completed, it could not be reversed. I was very unhappy with that. It's just great customer service, and that should be the aim. What do you all think? Am I expecting too much?

There are lots of options, and there is a huge clearance section. Staff was friendly and helpful to figure out different shoes by need. They do not take checks for those who still write checks, which is a drawback. They didn't have a lot of traffic at the time I was in there but the store is bigger so lots of people can shop at the same time.

Great selection, comfy shoes, and a variety of styles. I'll definitely come back. Staff was helpful but not pushy. Bought 5 pairs!

The store was clean and well organized. I wear a 12 wide, and was excited to see two aisles dedicated to wide shoes. I was  disappointed that many styles were completely missing size 12, while having lots of those shoes in smaller sizes. I did find two pair that I liked, and the promotion got me both pair for well under $100 total.

“I’ve never seen so many shoes I like!” Said my picky daughter as soon as we entered. The staff here is great; super helpful and very available if you need anything. Lines moved quickly at the register, and there is a ton of selection. Sketchers warehouse is an easy recommendation!

Westlake Ace Hardware

So often I find what I need at Westlake ACE Hardware! I’ll go in for one thing, and then see the perfect item to solve some other longstanding problem. Sometimes it’s just a better assortment than other/larger stores.
It’s also quicker to get in and out than the big box stores and I’ve found the clerks more knowledgeable.
Good seasonal stuff too.

Very nice people.  This is my second choice for a hardware store since it does not have everything that I need.  I did find a very neat gumball and small nut collector that I had not seen anywhere else.  Also, I do prefer the ACE H/W gloves.

The store nearest to me closed, so I returned to this location...after 35 years! It has staying power for a reason: great service. When the young cashier couldn't find a code for my mistinted clearance paint, the whole crew jumped in to help. They opened another register so the customer behind me didn't have to wait. I was impressed.

I don't go here very often but it's been there for so long, the people are very helpful I had to get a vent for my dryer and they were very helpful with me getting it. They have pretty much anything you need in the way of household repairing

Their staff have really stepped up their game!  Friendly, helpful and willing to spend time with you answering questions about a project, helping you find things or bouncing around ideas on how to fix something.

Woof Gang Bakery & Grooming Overland Park

We have been clients here for years with our last dog that has now passed. We never had any problems. We now have a new Havanese puppy. She was in for 2 puppy grooms and all was fine. We took her in for her 3rd puppy groom the day before Thanksgiving. When my husband picked her up he didn't not want to say. The front half of her head was sheared down accidentally and they just pulled the back half that was long into a bow And put it in a bun. The 'groomer' oddly told him that she was a groomer and not just a bather. My husband brought her home for me to see and I was shocked they sent her home like that. My 10 yr old daughter was in tears. I called and talked to someone that claimed to be a manager. I said they need to trim her all over to even out her head and blend it into her body. She refused and was horribly unprofessional. She told me my little 6lb puppy had bit the groomer. She is the sweetest little puppy with no aggression. What a terrible way to treat a long term client before a holiday! I brought her back in and the grooming manager couldn't believe it. She agreed to even her out. I later found out that the person I spoke to on the phone was actually the owner! She had lied to me about that and other things I was told by one of her employees. If employees are telling clients this there are real issues with the business. This is not a reputable business. Please use one of the many other groomers in town.

Loved taking my furbaby here. He's been a couple times now and I've not been disappointed.
Highly recommend taking your pooch to get their little "spa" day here. Prices are really good too.

I am beyond grateful for Woof Gang Bakery and Grooming in Overland Park, KS.  Our Shitzhu Bella had obviously been traumatized from our old groomer and started to nip and gator roll.  After spending hundreds of dollars to get her tested so she could take a sedative prior to grooming they refused to groom her anymore.   I was beyond upset and had no clue who I was going to get to groom her.  After a couple of places I reached out to Woof Gang and I am so happy to have found them.  The owner, Crystal,  is so patient and willing to work with Bella.  Oh, and you should see their gourmet dog biscuits decorated so cute.  They have Birthday treats too!  Lots of accessories for your furbaby you will love.  Thank you Woof Gang for being so amazing.  I am so glad I found you and we will be longtime patrons of your fabulous business for years to come

Amanda and Jessica are AMAZING!! They were both so kind and patient with my senior chihuahua (22) who is very fragile and completely hates getting her nails clipped, and my new puppy (he was scared as it was his first time). They spent extra time with both of my dogs to make them comfortable and gain their trust, and they also got the clippings done in record time! I only waited about 7 minutes total, and both pups came out happier than they went in, tails wagging and all. I had a really bad experience in the past with a different groomer here, causing my senior dog to cry and limp for a week straight, even after BEGGING the groomer to be gentle. This last experience will definitely keep us coming back! These are the only 2 girls I will trust with my babies from now on! Excellent job you guys!

I have been taking my Pomeranian here since they opened and never had a bad experience! They are always so quick which I REALLY appreciate because I have taken her to places that keep them there all day and that is so unnecessarily stressful for your dog. I did also notice a 1 star review below that said they refused to brush a dog. I can tell you after working in the pet industry that dog was 100% matted. You can not brush a matted dog they have to be shaved. You cannot brush through them. They also only form from you neglecting to brush your dog. It really irritates me when pet owners neglect their dogs then blame the groomer for not being able to wave a magic wand. Exactly why I only worked in the pet industry for a couple years!

Amazing experience here, had a gentleman greet me warmly when I walked in the door despite being busy helping another customer. I didn’t catch his name, but it was the same gentleman who also offered me popcorn when I walked out the door. I should note, it was Black Friday and most retail workers moan when they hear they have to work that day, but not this guy.  Home Depot definitely doesn’t make you as excited to be there as Westlake does! Thank you Antioch Westlake.

I've got to congratulate this place for pulling off the combo of misleading a customer while still treating it like it's their own fault. Today I returned an online order I picked up here. The store manager/owner took the product, and didn't give me a refund. How on earth does that work? After processing the return, the manager claims he couldn't give me the refund because the original purchase was done online, but he only informed me of this AFTER he 'completed" the transaction. Lying through omission doesn't sound like the best business practice to me. In response to the simple request for a customer service phone number, I was told that there was "no obligation" to help me. help myself get a refund for the item I returned. And again, this lack of basic courtesy came not from a regular associate, but the store manager himself. I too used to go to the location on College and Quivera. The difference between the 2 locations is like night and day.

Awful service. Asked for help twice from the same employee who was talking to what sounded like a friend. First time walked me close to area and pointed. Second time, still talking to person, I asked him to confirm hardware was in package since I could hear it rattling and he arrogantly explained yes, you can hear it. Bought something I asked if I could return. Cashier said yes with receipt. Returned a few hours later with said receipt and different cashier said I could not return, not on receipt. The code did not match but amount did, clerk error? Asked if cashier code was on receipt, thought he'd remember me, and newest cashier said no and again could not return with a rude and arrogant tone. Used to love Ace Hardware at College and Quivira which has closed. Will not return to this one at College and Antioch.

Good store, clean and not cluttered. Staff is usually helpful and will make sure I find what I want.

I like Ace Hardware.  The employees don't let you browse to long before they ask if they can help you, if they didn't already intercept you in the front of the store.
I didn't need to go on a half mile walk to get into the store like I have to with the big box stores .  I'm in and out without a long wait to checkout.

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