Century 21 Novus

I had the pleasure of working with Century 21 Novus for several years to manage a rental property. I live out of state, so it was important to have a company that was attentive.  Communication was always great, and they did a great job of screening applicants. I highly recommend them for any property management needs.

My daughter and her husband had a bad experience. Here is what happened to them, i even tried to call and and Novus was no help…

Do NOT use century 21/ novus rentals. Me and my husband are newly married and new parents. We don’t have credit or rental history which we called and talked to century 21 about. We asked them and let them know ahead of time about it and they said it was fine that we can still look and apply for houses and that a application is good for 60 days and there would only be a ONE time fee (per Anastasia) We applied for a place but was denied because of our credit and history. They would not let us put in a application for a new property. They were trying to make us pay the fee again. I called several times and days for help but they never called me back so my husband showed up and asked to talk to Ashley the one who was suppose to call me back. The front desk lady told my husband that Ashley wasn’t in. So my husband said he would wait. Then she said Ashley was about to go into a meeting so he said he’d still wait. Ashley came and talked to him then and she told him that she didn’t know that I was the same person who was calling over the phone. She then went to tell him that since we was denied that we would have to pay another fee for another applications (which they didn’t tell his before hand. And we called several times asking questions for this reason) and she said since we had no credit or rental history we would also have to pay double the rent and deposit fees bc “they can’t trust us “ because we have no history which we called and asked them before hand and they never told us this when we asked! They scammed us out of application fees and our time.

Not your average real estate office! I love the office vibe and everyone was very friendly and professional.

As the owner of a property, working with Miss Ashley Cruey was a great experience. I was completely impressed with her professionalism and customer service. I highly recommend Century 21 Novus.

Won't even talk to me in person after driving an hour to their office. My wife and I have good credit and bring in almost 70k and we can't even get someone to talk to us. And a bankruptcy from 6 years ago is apparently enough for them to ignore you. Nvm it is because of medical issues and surgery but w/e. Lowball

Century 21

Re/Max Results

I had a terrible experience with ReMax Results. Specifically, with Lamar Watson and to a lesser extent, his supervisor, Victoria Blass.

Long story short, my roommate and I put in an application to rent a home. Upon viewing the home and lease, Lamar did not respond to any emails or text messages regarding the questions we had. Together, my roommate and I had already spent $100 for the application fee, put a $100 deposit down for movers, and set up the power to be turned on for our move in date. Everything had been set and been explained through email/text to Lamar with no response. After a week, still no response.  So I called the ReMax Results office and explained the situation. I was told Lamar would get back to me.

He got back to me only 1 DAY before the scheduled lease signing. His email stated that the owner does not want our pet fancy rats (which are my Emotional Support Animals or Therapy Animals) on the property and if we intend on keeping them, they would not move forward with the lease. I responded by sending the letter of authentication for my ESA from my therapist and her direct supervisor, a psychologist. At this time I also noticed the house listing was already put back on Zillow. Of course, neither my roommate or I got any response back from Lamar in regards to our email the therapy animal document.

After about a week, we were able to get in contact with Victoria Blass, his supervisor. After explaining the situation, she seemed quite on board and said she would speak to Lamar. Then we also requested a refund for the $100 application fee and she absolutely refused and would not speak anymore on the issue of a refund.

From the beginning, communication was one sided. With something as important as signing a lease on a house, communication between the realtor, property owner and renters is key. Because of this failure on Lamar's part, $100 was wasted, and we are now on a month to month lease, because our move in date was set to be a few days before our current lease on our apartment ended. This has all been really stressful and an unnecessary financial burden. Especially, with it happening right before Christmas. My roommate and I have no felonies, excellent credit, work full time and have never been late on any rent payment or other bills, but because the owner did not want our ESA's and Lamar's lack of communication to us, we lost the potential to move out on time to avoid month to months fees, lost and lost $100 in applications fees.

It's illegal to refuse housing to someone due to their ESA, but Lamar did not tell the home owner that. He made every effort to ensure we could not speak to the property owner directly, and I assume it's because I called his office and complained about him. Even thought we submitted the proper documents for our pets, Lamar Watson and Victoria Blass did not inform the owner that our pets were legal Emotional Support/Therapy Animals.

RE/MAX Professionals

If you are about to rent a property and you hear Richard Cooke will be your assigned property manager, think it twice. We rented for many years and multiple properties because of my work relocation and by far Mr. Cooke has been the worst experience we've ever had... To start, he is very hard to deal with and for the worst part, we found out too late... when we received what was left of our security deposit, almost half of it he used it to clean the unit to new condition when easily it could have been done by much less... based on my finding, half of what he spend. But it is not his money so why should he care... Way to go Mr. Cooke, you definitely don't have our recommendation.

Danielle Martinez, RE/MAX Professionals

My 85-year-old mother needed an Agent with A LOT of patience and truly cared about her needs, and Danielle went above and beyond! Besides selling her home in Scottsdale super fast and for much more than she expected. Danielle also negotiated additional terms allowing my mother to receive the proceeds from the sale and still stay in her home so she could move out at her own pace. My mother is so grateful to Danielle for making this major transition in her life stress-free and easy!

We met Danielle through her proactive approach of a hand written letter in the mail asking if we were interested in selling our home. On the letter there was a QR code in which we scanned to see the value of our home and left it at that. Within a couple days we had received another had written letter of the comps in our area for our home. At this point we decided to reach out and schedule a meeting with Danielle due to her personal touch of finding business. Danielle has a very professional but personable personality. She is willing to pick up the phone day or night. We always received prompt answers to any concerns or questions we had. She was knowledgeable and patient with explaining the steps throughout the sell of our home. We couldn't have been more happy with our choice of Danielle as our realtor. If you want the best in the business with a realtor with many years of experience, Danielle is the one!

We wouldn’t want anyone else leading our home buying team! Danielle was there for all the ups and downs of our home buying process and we couldn’t have done it without her. We started and stopped our home search many times and she stuck with us through all our craziness. She is so caring and kind and genuinely wants the best for your and your family. We are so happy in our new home and we could not be more grateful for her help throughout this process. We will always be customers and recommend her!

Danielle is THE BEST! She used her experience to help us make competitive offers and understand what's going on as first-time homebuyers. Even through stressful times, she made us feel supported! She's easy to communicate with, and I love the way she celebrated us when we finally signed off on our house. You should go with her!

She was an amazing realtor who really knows the market and has years of experience! She did a great job selling our home and was very responsive and communicated during the whole process. Highly recommend Danielle!

CENTURY 21 Toma Partners Real Estate

I am truly blessed and fortunate that I became a part of the Century 21 Toma Partner Real Estate family!  I initially chose this family owned and operated boutique firm many years ago as I truly valued the "family owned" concept. Little did I know it would exceed my expectations as a Real Estate Agent. I have NEVER left nor had any reason to change companies since! The Toma family has been there to support, educate and dedicate themselves to bettering each and every Agent that works under their name. They take serious pride in their core mission of offering the utmost in Value...Integrity and Service and instill in us, as Agents to offer the same to all of our valued clients! I HIGHLY recommend if you are looking to join a winning company that truly cares about YOU...look no further...Welcome Home to Century 21 Toma Partners!
Denise M. Schneider
Real Estate Professional

My Name is Loreta Hernandez: I love this company and the awesome team that works so hard to help us buying our house four years ago and selling our house this year. The brokers  Ben And Anna Toma  owners treated you very professional and make you feel like family. Franca is the greatest Realtor that I have meet. She goes way beyond our expectations and helped us and guide us every step in our process. We closed the deal in  less than 30 days. I highly recommend Franca and Century21 Toma Partners as great company that will give you quality,value,professionals and everything that do you need to succeed in your transactions!!!!!🥳🥳🥳🥳🥳🥳🥳🥳🥳

I rented a property from Marla Graham(one of the landlords at Century 21 Toma) in Phoenix and can assure you she is not a landlord you want, unless, that is, you like being taken advantage of by someone who thinks they are sneaky and is going to try and get every single penny out of you that they can. I was a tenant of hers for over 2 years, from 2020-2022, paying over $35,000 in equity on her property during that time, but after move-out, I’m being threatened with my security deposit because of normal wear-and-tear on the property that she is responsible for as the owner. The “repairs” needed were items I noted on the move-in checklist, and were NOT damages incurred by me.  According to the stipulations in the Arizona Landlord and Tenant Act, I am still owed $550 as my remaining security deposit balance. I have reached out to Marla several times over the last month, and I continue to be ignored (because she knows she is wrong and owes me money) which is such bad business and wildly immature. It seems Marla thinks if she ignores me it will go away and she can keep all my money. Again, real shady person….I 100% do not recommend. Avoid her, and avoid any firm that employs her.

The Toma Partners Family are excellent to work with and work for!  All of the real estate agents are treated like family and everyone works with integrity and honesty!  You won't find a better real estate brokerage than Century 21 Toma Partners!

Century 21 Toma Partners is a family owned and operated company that really cares about the community.  If you're looking for a real estate agent that is honest, caring and top notch then give them a call!

RE/MAX Around Atlanta Kennesaw (formerly RE/MAX Unlimited)

Pam is an amazing agent and went above and beyond with our relocation.  It wasn't a smooth one to say the least and her support was very much appreciated.    Thank you Pam. You are a Rock Star!

Very awesome agents there  and the broker Gary is nice and very knowledgeable.
Shout out for agent Keith Wheeler who takes care of his clients walking the clients every step of the way..

CENTURY 21 Arizona Foothills - Chandler

Amazing receptionist, dedicated, competent staff, clean,  modern office.

CENTURY 21 Northwest Realty

Here are some photos of the condition of the property when we moved out.

Notice how clean the property is, also notice the photo of the blinds  that came with the place. And how they are old and tapped. They are currently trying to keep 100% of our service deposit, because they needed to clean the home, and fix the blinds (the ones that are taped together on their last life).

I have other photos of when we moved in, and the place was dirty. Toilets where dirty, dust everywhere, broke. Saw blade sitting in the shower.

Next they are trying to charge us for having to move the fridge out of the house that we left…..it was their fridge (in the property when we rented it)

We also had issue the entire time we rented from them.

Water softener broke down day 2. Never fixed
I moved from out of state, and the place was very dirty when we moved in.
Items that they are trying to charge us for damage, where damaged and old when we took over the place.

(We documented it so we are good).

Just closed on a house today! Coltun and Logun are awesome! They were so patient, gave us their opinion and were so helpful overall! They connected us with our lender Kim and she was just as awesome! We appreciate all your hard work and will forever be thankful.
- Highly recommend getting help from these three!

My advice to anyone who rents homes managed by Century 21 Northwest:
Do not bother wasting time or $$ cleaning homes upon moveout. They will not return any of your deposit! We were in 5974 W Calle Lejos for only 12 months. Upon move out I paid for a professional cleaning, had the landscaping done and got the carpets cleaned by Stanley Steamer. I did these things in an attempt to get some of my $2400 deposit back. We did the move out inspection with Donna Juslin she was not happy with the cleaning, even though it was cleaner than when I moved in. Donna assured me they would be fair and not nickel & dime us. Donna then advised they would be charging for an additional cleaning. Ok fine at least I will get some $$ back, nope. They charged me to replace blinds that were trash when we moved in. They charged me $750 for a paint touch up. We were there for 1 year only, home may have needed a paint job but not because of damage we caused. They charged me to replace carpet even though carpet was worn when we moved in. They charged me $110 for a missing oven knob. Pack of 4 knobs cost about $30 at Home Depot.  I disputed all of these things in writing. I was advised to give them 30 days to review. After 30 days went by, I followed up again, but Century 21 NW is not professional enough to even respond. The last review for this home (1 year ago) they did the exact same thing to previous tenant, this seems to be their practice. In 2021 the water heater broke. We were without hot water for 10 days while they searched for a replacement part. It's not fun bathing your children with buckets of water heated on the stove. I asked if they would compensate and reduce our rent for time home did not have basic need hot water but was denied and had to pay full rent. I have rented with several property management companies and received partial deposits back for homes left in worse conditions. I would not have paid for anything if I knew this is how they operate. They don't even say congratulations when you buy a home and no longer have to rent. They increased the rent from $2500 to $2800, are they not aware times are tough for a lot of people?

Stay away from this company if you can.

Wish I could give 0 stars!

UPDATE; lowering the score bc of their reply. I spent WEEKS, everyday I tried to message for more info, or request an application and still had no response. Their response was just a blatant excuse for horrible service. I tried get in touch with Debbie Egelin multiple times regarding a property. I was left with no answer besides “I am out of town for a few days”… the few days go by and for weeks I still am unable to receive any response.  This is very frustrating and felt like she did not care at all. I gave broad knowledge of who would be in the home, my plans to move in, as well as a little biography about me to see if I was a perfect fit. I then noticed the property was unlisted. Have the common decency to at least say “we have considered someone else” or “this property is pending”
The only reason I gave 2 stars is because when Debbie was on vacation I spoke to the main office. I forgot who I spoke to but he was very kind and made it seem like he made an effort to try and find someone who could assist me in touring the property while in town since Debbie was out of town. It didn’t work out in the end with the tour but he was kind enough to try and update along the process.

I have been completely impressed by the exceptional service provided by the entire team at Century 21 Northwest.  From the first meeting at our home to having the tenant move in (which happened quickly) has all been a breeze for my wife and I.  We are first time home renters and were anxious and ignorant about the whole experience.  We have not had to lift a finger, the service truly is hands-off and effortless and has been well over a half a year now.  Without hesitation, I would recommend this exceptional service to anyone considering renting their home.  The fact that you never meet the tenant and all transactions are arms length allows you as the owner to consider this a business and keeps your time available to you for other matters. My thanks to John Crow and his entire team they are all great to work with indeed...you have assembled a superb team and your pride in your business and team certainly shows in the way you manage your operations.  Signed, a very satisfied client.

RE/MAX TOWN & COUNTRY

Terri Phillips was absolutely amazing in assisting us in finding the perfect home near our daughter! She was professional, timely and very attentive in understanding our needs and budget. Terri was always available to show us a listing or respond quickly with a text indicating her availability.  We particularly appreciated her knowledge and experience throughout the offer process to contract negotiations to our closing. We highly recommend her!

Re/Max Town and Country agents have not been well-educated in the USDA Rural Development loan process.  As a result sellers are given unrealistic closing dates and are frustrated when the contracts have to be amended to accommodate the lender's need for further processing time.  In the future, listing agents should give the seller a more realistic 90-day window instead of a 30-day closing expectation in order to avoid stealing the thousands of dollars buyers have put down in earnest on a property and misconceptions on the seller's behalf.

I  leased a property 355 Laurel Glenn Crossing, Canton Ga. Bridge Mill  through Molly McGrory Broker owner of ReMax Town & country  Canton 30114. the owner of the property  Marilyn (Cookie) Gladieux was a agent & former employee of the ReMax office owned by Molly McGrory.
my agent Terry Brand & I were assured there were NO!! problems!!! 2 weeks after signing the lease the foreclosure notices started arriving in the mail,  I approached Ms. McGrory abt the problem. she brushed it under the rug, ignored me, When I signed the lease I was not made aware that there had been prior problems with the property for over three years Which the agent Molly McGrory was very much aware of, my lease stated that my lease payment was to be handled by the ReMax Town & Country. in Dec of 2014, Ms. McGrory Emailed me that SHE WOULD NO LONGER  ACCEPT PAYMENT !!  although  my lease a legal document dictated as such. The property was foreclosed on 04/07/2015, I never had a peaceful moment in this home, did not even unpack!!!   I have contacted the Ga. board of realtors and will be filing a complaint against this realtor along with legal action I intend to pursue.

Purchased a home from one of their agents (David Evans) and was the worse experience I ever had. The agnet yelled at me for things his seller didn't have done by closing.

Excellent office friendly realtors great vets day event

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