Banco BBVA

Terrible service, how they see you they treat you.
But since they owe better service.
He doesn't know how to explain things to clients.
Pure turns.

They are very despotic in terms of service, they don't solve anything for you, excusing that it doesn't depend on them, but they don't explain how to solve it either.

It is one of the branches that takes the longest to serve you, otherwise the service they provide is good.

The worst branch of Bancomer, at least the woman who serves you at the desks does not do her job, acts in a despotic manner, and just gives you the runaround; I went to make a data change and from experience I know that it doesn't take long (it's immediate) and the woman told me that I had to wait 2 hours (of course, after that time they would close the bank), and in fact said process was never carried out . Either she is lazy or she is not qualified in the slightest, what a shame.
Plus he makes you wait even when he's not serving anyone 😂.

**FOREIGN**
In this branch we opened a debit account for a foreigner, but the male executive told us that it was mandatory to hire 'Meta Ahorro', which will be responsible for 2,000 pesos per month for 12 months and will be returned to him at the end. We insisted that it was never asked to hire him, but it said that this would apply from 2023. But I checked with other branches and nowhere does it say that they do it.

I am sure that this executive had the intention of making us contract a 'non-mandatory' product compulsorily. We wasted like 2 hours waiting for such a disappointing situation. I recommend that you go to other branches avoiding this branch.

Very bad service.

They provide you a service without prior notice. And, of course, you must pay every month.

When I saw it in my account, I called at least 10 times to get my money refunded. (And of course not completely, because they take their commission).

Now, the process is still ongoing.
Each time, you have to change folios and call them to be informed about the progress and verify if the documents are correct.

They do not provide any follow up via email or call. You must call them every time for the process to move forward...
Of course, more and more documents are missing that HAVE NEVER REQUESTED/SPECIFIED.

They just want reasons not to refund anything and make you tired.
Moral of the story, don't trust banks and be very careful with what you sign.
It is simply an organized scam.

For people who wish to open an account, be careful not to be charged the "Meta Seguro", especially if you are a foreigner.

5 practices and only one worked 🙄
Saturday, April 1, 2023, 7:50 p.m.

BBVA before Bancomer has continued to be innovative in banking products and with excellent customer service.

Terrible service, if there are few or many people they only have 1 or 2 cash registers in operation, a wait of 7 shifts can turn into 1 hour sitting, guards, cashiers and customer service are arrogant and they do not solve anything

You have to give a contribution for the use of the parking lot. Late one hour clock e. Clear three checks. A lady went to the desk and they did not tell her that her monitor to see her number was another and later they rudely told her that it had already happened, although they did attend. They are rude and answer very sharply

I want to express my displeasure for the attention provided by Mrs. Alicia Marroquín of the Santo Domingo branch, in San Nicolás de los Garza N.L.
Arrogant in his treatment and rude. Years of attending that Branch and they had never treated me that way. I have an account with BBVA Bancomer that gives me preferential treatment, which I do not demand, because the people who serve there are very pleasant and respectful, now Mrs. Sandra Marroquin has become the exception.

I have my BBVA payroll card and I went to this branch and the manager helped me because the other advisors were busy, because she treated me poorly. I wanted to upgrade my payroll account and she told me that the procedure could not be done, only that I purchased a service with them, car or home insurance, etc... Bad service. Now I find out on the BBVA portal that my account can be upgraded at no cost...:

The excellent ATM area, especially the ATMs to make deposits or pay for services; service 24 hours/365 days.
The bank area has good service and mobility.

Very good branch, it has 2 very useful practices to make payments without having to wait in long lines to go to the till, and if you need to make an important movement or something other than a deposit, there is no longer a line for the same reason that everyone already makes their deposits and Payments in the practicajas, even when I need to deposit in another bank, I prefer to deposit in this place and then make a transfer through the mobile app, the practicajas are highly recommended and they correctly count your money without problems. excellent bank

BBVA

I love it! They give you your shift super quickly, they work super well. Very little waiting time.

The service is good, they gave me a solution but the waiting time was too long.

You have to wait up to more than an hour to be served 😭

Do you know where I can consult the "cr" of the branches or if you can provide me with the HEB solidarity Monterrey Nuevo León

The attention is always first class from everyone who works there, in the internship area there is always an executive willing to give you the support you need. The plus is that it is inside a shopping plaza so you always find parking.

BBVA excellent bank.

Yes, they are friendly, although the number of people they serve exceeds the number of agents they have. So speed is not a quality of this branch (it takes 2 hours to arrive with an advisor at a non-peak hour [10am], not because of the staff, because they can't keep up.

Very friendly when it comes to answering and resolving doubts, very fast but with some lack of knowledge in some procedures, although they do solve you

I went to open an account so they could deposit my payroll and they sent me to open it through the application 🙄I was occupying the sheet with the password to give it to the company, I had to go to the food market.
Appalling.

CASHIER Bancomer branch

Poor service, 40 minutes and I never went to the window, I will not go to this branch again

I went on Saturday, May 21, super terrible attention from the lady at window 4, super arrogant, doubting what the guy at the door told me, I ordered him to be brought because she said one thing and the other, having a pen there, didn't He offered it to me, I had to go to the door with the boy to lend it to me, he asked me to write ALL the INE data, even though the check was in my name, his treatment left a lot to be desired, repeating the information according to why He didn't listen and with an unfriendly face, more than twice repeating to him, clearly get people who want to work on Saturday, it's not our fault that they are lazy and are there working in a bad mood.

I tried to open a payroll account and the young man at the entrance told me that I couldn't open it if I didn't take out insurance or an investment fund, terrible service

The attention of the ladies at the bank door and the branch staff are there to say NO to any procedure that is attempted, and even less so on Saturdays,,,,,...
If you don't want to work on Saturday, it's better not to go.

I like this branch much better than the one in Valle Soleado, I went to request my plastic renewal and it was all quick and easy, I'm glad I only had to go to the box for the replacement instead of the old way where you went with an executive and They skewered you by force. Very good for BBVA! LONG LIVE BBVA AND THE BOLILLERO COUNTRY 🇪🇸 (No to looting)

The ATM gets stuck and you have to put on a show to get your $ back…

Very clean, parking is very large. The facilities are new.

Very bad service, almost an hour before they gave me my cash and everything for talking.

We will see if the comments in Apodaca center are true, the line is long.
I went to this branch on a Saturday and there were not many people. They assisted me quickly to update my tax information. Only that when I wanted to upgrade my account I had to forcefully take out insurance. Very badly.

Super slow, with 5 windows only 1 person serving, these service times are the worst in the world.

I went to this branch on a Saturday and there were not many people. They assisted me quickly to update my tax information. Only that when I wanted to upgrade my account I had to forcefully take out insurance. Very badly.

Very good branch!
People who complain about shifts and waiting times are honestly people who don't understand the bank's business.
Of course, attention and service are essential, but in a bank the sale is more important, therefore they will give more priority to those who go for a credit card, loan, insurance, etc. And at the end they will leave whoever goes for a clarification, opening an account, etc. That is in any branch and in any bank. And I have also had to see what they are doing for things that they themselves can do from home, request an account statement, make a clarification, unrecognized payment, investment, various things that can be fixed from the app or telephone line. Also in asking is giving, I have seen how people are rude to the bank staff and even more so to those at the entrance, they do not respect the rules of the branch and want to be treated as if they were the prince of England . When I go to the bank or when you go, understand that they are also people, it is their job, they have goals and they have to achieve them, they have a family, it is part of, let's help make things more practical, not make them worse.

In addition to being a branch and having ATMs, it has the option of ATMs from the car. In the same way there are offices of the patrimonial bank.
All very accessible in one place.

He observed that several of us have been attacked by the director of this branch, as Mrs. Mayte mentioned to me, the same director shouted an anti-sounding word at me, Mrs. Mayte, if you would like to contact me, I will file a complaint now, but we can go together to the profeco to report this person

I took my turn to be served by an executive, there were only two people before me and I waited to be served, 40 minutes passed and NOTHING, finally an executive came out and without changing shifts on the screen he chose a girl in a cap to serve her, WITHOUT TURN, probably some friend, the man with a shift before me got up very upset and went to the other executive telling him what his colleague did when he "selected" a girl without a shift and he attended to him. Next I went to the "DIRECTOR" cubicle of that branch and briefly mentioned the facts to him, he said he was VERY BUSY and closed the door on me. I continued in front of her cubicle and minutes passed being ignored. So I knocked on the hallway wall and the DIRECTOR opened his door and yelled at me saying that I couldn't do that, I replied that the Branch couldn't ignore a customer, skip shifts, much less disrespect them by yelling at me. and ignoring turns. He continued yelling at me without resolving my situation. I stood firm and without "FEAR" of the fury of the "DIRECTOR" yelling at me, I made it very clear that I am a client, I don't know, dog.
So when the other executive vacated, I was assisted.
What kind of character is this DIRECTOR, who learns to resolve and put order in his workplace and NEVER to yell at BBVA clients. TERRIBLE DIRECTOR

The executives at the desk are super slow, they barely finish serving a client and go to talk to the manager in the office, they are laughing and laughing looking at their cell phone, terrible service 😡

The shift numbering is behind, we are already on DC 23 and they barely have DC 06 on the screen

Just use the ATM to make a payment and there are no problems, there are 4 ATMs available and functional.

They don't respect turns, they close the door in your face and don't solve anything for you.

The executives are very slow, they could not solve my problem... More training for your executives, I changed payroll with you (BBVA) because I liked your service but apparently I was wrong, do not go to this branch

I don't know why they don't attend me at the call center. I can't make payments over the phone. And branches closed. Where am I headed? We cannot go out and closed branch cards are blocked. To do.....!!!!!.

It is incredible that when you are at the window and want to make a cash deposit, they deny you the service and send you to the ATM to deposit. Terrible policy, terrible service and no kindness from the cashiers.

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