Banco BBVA

Long waiting time and you can't use your cell phone and hats inside and they don't say anything to the people who do it.

Improve the situation at the window since people then move from desk to window and one's turn is delayed

Regardless of whether you have been the first to arrive and receive training, they attend to those who are scheduled first. Approximate waiting time 30-45 min, executives attending 1, quick service 1, the girl who gives the ticket is nothing, from the beginning I explained what I was about and she kept me going around more than 3 times with different services because they couldn't solve a basic account and they couldn't. 😏

I requested a certificate of ownership and I have already done several laps in two weeks, total that they do not give me anything. They don't even know what I am requesting, however, it is a document that the client can request from the bank. Terrible experience, they don't follow up, they don't try to solve your problem, they make excuses or invent things.

Terrible attention, the executives talk among themselves instead of rushing the process. The employee who answers the queue alone on his cell phone without paying attention to the people. A 5 minute 2 hour procedure

The worst attention 50 minutes to open an account

Service to cardholders in the service area with executives is too slow. Not enough staff 😡

The worst experience to have with an executive. The executives just talking, wasting time. a sadness of service. Set aside 4 hours of your day.

Good customer service, concrete explanation and good disposition on the part of the executive.

On the page it says that it is open, but it is 8:11 am and it is closed, there is only access to the ATMs. And nowhere did I see the opening hours. I'm here at the Civac branch. I suggest updating the hours on the venue's website.

All BBVA are good at least in my experience.

Now they have more ATMs, it is bigger and there is still a line to withdraw money. Suggestion: if you see that there are people waiting to use the ATM, why don't the people who are going to pay something go to be attended to by the staff inside the bank. ATMs where you can make payments are also slower.

Terrible service
They take too long in the Executive area, I was there for 50 minutes and I better left.

They don't have their healthy distance, there is no one to put order or see the lines they are going to enter or the cashier. Whether it's Plaza Cuernavaca, or Los Gallos in Jiutepec, it always has a relaxed atmosphere at its entrance.

Ideal Workplace

Nancy and David are some of the kindest people I ever meet. When I had my appointment I was not only late but Ill prepared and my phone was dead 🪫. They were so patient and super understanding. Most places would have turned me away or forced me to reschedule, but they were still willing to work with me which I really appreciated. It cost honestly $ 0 to practice patience kindness and grace. Which they absolutely did, definitely recommended going to them if your employer is requesting for a background check. In addition they also host financial literary classes for those who are curious 👀. I definitely plan on going to them.

David is so great to work with and is so customer oriented.  He delivered exactly what I asked for and was very fast.  I will definitely use him again!

I spent an afternoon at Ideal Workplace working with the consultant, Dave. He was amazing! Such a good teacher. He gave me great advice and instruction on using social media for my business. He is knowledgable and easy to work with. Thank you Dave! I look forward to future consulting sessions!

Quick service, Staff was great, & they have awesome decorative chairs in there waiting area.

Amazing family run business! I had to go there to obtain fingerprinting for my job. The staff was super friendly and knowledgeable. They did my fingerprints super quick and the lady doing them was very efficient and helpful! They made the whole experience quite enjoyable. Very warm and friendly staff and I would highly recommend going there if you need anything that they specialize in! They truly go above and beyond!!

The executive never gave me a solution to my problem, I had never seen a bank tell you "I don't want you to be my client" hahaha I went to request my DEBIT account, in short, that terrible executive.

It was strange today to see a woman manipulating the ATMs and one of them was supposedly talking to a person to tell them about the supposed flaws they had, and opening the tab where the money comes out of a regular ATM most of the time. I have been. The woman manipulated all the ATMs and asked everyone what type of operation each person was going to perform and if the ATM had asked for a fingerprint. She had no identification of any kind and was dressed without any uniform, everything was her cell phone and the supposed person she was talking to about it.

Excellent attention from executives. One of the few banks with such friendly attention and agility in the procedures.

Excellent service in the short time there I have not had any problems.
However, I hope I can receive support to know the BRANCH and PLACE of this bank, or what number I can contact to find out.

Branch crap, bank crap, wrong information on branch hours and days. The website is disgusting to give information on the location of branches, the telephone service, not to mention. Disgusting

It's my bank. The only bad thing is that in Plaza Las Palmas they do not allow the entry of guide dogs, or emotional support dogs, which severely affects those who are blind, or have a need for emotional support. Too bad for Plaza las Palmas!

Terrible attention from the executives, they take a long time to serve you, however at the windows the service is fast and agile and the girls who are at the ATMs help you speed up your movement at the ATM.

Excellent functioning of ATMs, practices increased and deposits are much easier. Pickup is very quick and there are rarely lines.

It's good when they want to because when they don't they even answer you reluctantly from the person who is answering you at the entrance, like an executive hoster, cashiers, the manager doesn't even take it into account. I spoke to him twice and both times he passed by I just wanted to ask him a question.

Bad attention when appealing for my card.
They made me wait and then they gave me my turn to go to the checkout, which is unfair for having arrived earlier and sending me to the checkout line.

I am writing this while I have been sitting here for 1 HOUR and there was only 1 person in front of me who did take a long time but now instead of going to my shift they passed on to some people without a turn who arrived much later than me because they were friends of the executive who is attending and what they talked about was offering the executive a loan and he offered them another, they are not ashamed. (The girl who works as an executive with me has always treated me very well and was genuinely kind, I only talk about the other guy) in the end, after sitting for an hour and a half, I had to leave due to lack of time.

The service is extremely slow, when taking a turn they pass people who are arriving, and someone who has been there for a while is made to wait longer than indicated on the paper.
They are saved from having a star because they serve well and often resolve problems.

All these places that offer different services for the community in general have standards for the well-being and comfort of users.

It is quite quiet, there are not many customers, so the waiting time is short, the cashiers are very friendly, they take your temperature and give you gel, a healthy distance is maintained and there are hundreds of waiting times marked in which you can sit down before being served. Very good.

Personalized and efficient attention at the Yecapixtla Centro branch

Terrible service, I wish the BBVA executives would give this branch an evaluation, because the director is very unprofessional and therefore all her collaborators are mean people with a bad temper and little tolerance, they feel that they are the best of the best, almost 2 hrs for a shift that was two more.

The attention is very bad, there is no parking, it is not recommended, I only use ATMs

There are employees at Bbva who have no respect for the customers who waited for their 75-year-old father in front of the door for more than an hour. In fact, there are employees who lock the door in the customer's face and treat him/her as a thief, instead of making up for it when he/she makes a mistake. I don't think bbva has values. Find another bank that values ​​you.

Good day, I received good service, speed and above all that the waiting time was short, on this occasion I was pleased.....

A clean place. Security measures are followed. If you stand in line. To access care. Since it is not allowed. Entry for more than 5 people. To the place.

A bank with careful and fast attention. The advisers always help you in the doubts that you ask them. You just have to be careful not to accept promotions that you do not want or do not need. Since they always and insistently offer you the ones they have available for you.

The person at the entrance to the bank did not allow me access even though I told him that I was going to process my credit card. Finally, I entered the branch and he did not want to give me an appointment.

During the week I went to deposit, but since their ATMs sometimes do not accept my bills ($20), they had told me that I could ask for change, when I went to cashier 1, an older lady who served me, had a haughty attitude, which I would go to 3B or another bank to change my bills, which was just wasting her time, don't carry so many bills so the cashier won't get upset

Deplorable service, waiting more than an hour without being able to go to the window, the lady at the door only blows the wind at people who do not wear a face mask without putting order and much less without a healthy distance.

Several of us withdrew without being able to complete the corresponding procedures.

Very crowded branch and in this time of pandemic human traffic is made even more to use ATMs, you have to try to go at unusual hours.
About five ATMs and most of those are for making withdrawals, there should be others for payments.

As for ATMs, it is an excellent place, however recently I have realized that they began to charge for cash withdrawals, they indicate that it has been done for a long time and that it is normal, however when I wanted to enter for clarification they did not allow me access, they told me that these doubts are by phone.
anyone else with this problem?

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