Westlake Ace Hardware

Nice semi local hardware store. The staff are friendly and helpful. Good place to go if you need something fast and don't want to deal with the giant Home Depot or Menards.

That said it's a bit pricey. Go there often enough because they have a great selection of random small fasteners like nuts and bolts and screws.

Usually has what I need but you're going to pay more at Ace than if you go to Menards or Home Depot. That said, it's closer to home and when I just want to finish a job they have whatever it is I needed.

Ace Hardware has the widest selection of replacement parts for household plumbing and electrical in my area, much better than the mega-chain lumberyards in my area.

The people are more experienced also.

Always have the right hard to find plumbing supplies for older homes!

They took so long on hiring process. I waited over a week just for interview. They seemed very positive with me. Then I had to wait over a week later for them to tell me that they don’t hire just for summer. Store is already short staffed so what would they even have to lose by hiring me?

Also customer service is attocious and they always are short staffed.

Do not apply or shop here

Walmart Supercenter

This place is a disaster and we avoid it all we can. 90 percent of the time they have people panhandling for money on their lot, their store is filthy and cluttered with inventory items, and multiple times the price tag is not correct. Yesterday, we went there because of a special Christmas event and did a little browsing. We saw a Christmas tree on display that my wife liked. The price tag stated it was on sale but nowhere did it say display model only. I carried the tree across the store to find out it was full price: I eventually spoke to a manager who was rude and disrespectful. It was my final straw with that store.

Watched the Deli staff purposely stock items in the wrong place because they were out of stock of that item. Asked her about it and she said she didn't care.

She intentionally filled the space labeled turkey sandwiches with another sandwich simply because they were out of turkey sandwiches.

I don't think that's professional or right. What do you think?

the WORST shopping experience ever!!! Some small man ran me over with a blue cart!! When I said ow that hurt man he hate crimed me!! I used to work at walmart for 10 years!! This is Gail Lewis!! I am a veteran of this corporation and demand not to be treated this way by short men!! Then I turn around and every employee looks more unhappy than me and I had just been ran over!! I will just go to dillons

Dropping off my daughter at #KU to start college, had a few things to grab for her, found what I needed at reasonable prices.  Good Customer Service from my cashier as well.

I was informed that I could not receive cash back for my return that I paid for with a debit card w/pin. Even though it clearly states that you can in the Walmart Returns policies. I was informed that the management has chosen to change that policy. How is that possible? No one could show me a policy that stated that the management could just change any walmart policy at anytime. I'm in town on a business trip and the customer service employees were very rude and very uninformed on Walmart's actual policies. I never spoke with a Manger.  Some kid named Jade informed me that their management changed that policy and would no longer assist me.
Their employees need to be trained better and more informed on Walmarts policies.  Hopefully I will never have to visit this store again.

Quality Farm & Ranch Center

Wray 's Ace hardware is awesome.  Very clean and organized and keeps good help.  They are always friendly and ready to help you.  They offer to carry things out to your car for you without being asked.  Great place.

Good place wide selection great people. Nothing bad to say honestly

Very helpful  & friendly staff. Well stocked. Biggest ACE I've ever been in.

Went way out of the way to get my fire table all hooked up couldn't ask for a nicer bunch of guys

We always come out with way more then we went in for, they have so much awesome stuff. Its a little pricey in some areas but you always get what you pay for.

Good service and selection of items. The garden and BBQ sections are always fully stocked.

Helpful people in the store that were willing to help.

This was one of the best experiences I have ever had getting a primer that us hard to find. They didn't have it when I called but we're able to locate it and had it in the store the same week and saved me a half day in travel time ..They are highly recommended!

Helpful friendly staff. Amazingly i found garden gloves even tho out of season. Great Christmas shopping. Abit pricey but saved me a trip outta town!

Right away when u first walk in no matter which way u come In they are quick to ask what you need. Lovely

Just got done with a twelve hour shift. Went to Walmart to pick up a few things and saw deals on pokemon cards. Upon getting home I found that this product is missing 2 packs out of the box. Box clearly states 8 packs and I received 6. The box looked completely intact but unfortunately it was opened and resealed. I would highly recommend purchasing products like this elsewhere.

Terrible management. 7:25pm on 12/20/23, only 2 real registers open. I stood in line over 20 minutes just for the manager to walk up and shut the line down telling me to go to another lane cause the worker needs to go to lunch. No problem, why wouldn’t YOU as a manager at least take care of me real quick? I was the only one in line (some how) What a joke of a manager tel hey have this evening. And she had to be tracked down cause she had her head up her butt unwrapping a gift out in the open 😂

This Walmart gets 1 star because they don't allow RV parking. Having signs everywhere. Sad.

Went to purchase a cooler that showed in stock on the floor. But of course it was not. Guy in the department said that online is wrong and they have none in stock when his hand held said he had two. When we point that out, he said oh yeah let me check the back. Come back faster than he left and said they don’t have any.

Went to customer service and they were just as unhelpful.

I ordered some face masks for the winter for two young boys and we received a car cover when we opened the package. I went to the Walmart shown in the picture and the lady in the service area took care of everything refunded my money including postage and refunded my credit card.

Menards

Nice store, but there is a lady that works in the mornings who loves children and tries... but all she does is creep my child out and makes me uncomfortable.  She doesn't seem to have any sense of when she's making someone uncomfortable.  I prefer to go at night because she isn't here.

I don't usually post reviews on employees, but today is an exception.  I went in the Garden Center doors and 2 employees were talking by the doors going into the store.  I was not greeted in any way.  I found what I wanted without any assistance.  I went to the register and heard one employee tell the other that there was a guest.  The employee that was working in the Garden Center came over to the register and didn't even acknowledge me with a smile or even verbally.  The item I purchased rang up $1 more than the price on the shelves and I asked about it.  I was told the price it ringing up is what is on her phone.  I suggested that the price on the shelves might need to be corrected.  I still made the purchase but her attitude left a lot to be desired.  Fortunately I have had good customer service at the Store in KCKS, but if all the staff acted like this one, I wouldn't be returning.

Gabriel S. in the project center was fantastic. I came into the store and wasn’t really sure what I needed for my project. He walked me through everything and gave me different options and lots of advice. He was VERY knowledgeable about the different materials and I couldn’t be happier with the service! Thank you Gabriel!

I love the 11% rebate deal at menards.  we came here for our christmas decorations and easily found what we were looking for. come back during the summer and found what we needed for our lawn care needs

WAS MY FAVORITE PLACE TO SHOP...EVER!!!  Until...we ordered custom cabinets for our kitchen remodel. The employee (Justin) put the dimensions in incorrectly, which left us short cabinets. The general manager, Jim Hrivnak, refused to do anything to correct the mistake the employee admitted to making. Told my husband to "fill out a complaint card."  I called to speak to the GM, Jim, and he refused to speak to me, putting another manager on the phone who was the rudest person I've ever spoken to.

Corporate won't help out. Other store managers would like to help, but can't because it was the KCK store's mistake.

After spending over $20,000 at Menards for our remodel, they can't bother to fix their mistake.  This is the worst customer service ever.

Great service and friendly staff, they always apply my couponsandhelp with find all the parts that i need. Keep up the great work and i will definitely shop here again.

When NFM customer service sucked, Ace team came in like a superhero to save the day. The team was phenomenal and clearly customer service is what brings me back. They’ve got me as a returning customer as will be my dogs

This is a really good hardware store.  Plenty of employees.  Great service.  They have everything.  The plants look great and the prices are good too.

Beware: they will not honor their own prices online, even when specifying this particular location on the website.

I found an item I wanted, it said it was available at this store for $22. Show up, they want $29 and won't honor their own website listing this price for their location. Not cool.

The said that they were at the mercy of corporate HQ, which may be true, but the end result is you will pay a premium to shop local.

They explained that I could "purchase online for a local pickup" and get the price. So, exactly what I want to do when shipping, spend 5 minutes entering 20 pieces of information on my cell phone standing in the hardware store (to have it wipe all my info out once because I entered one item incorrectly.. nice..)

I feel for you if HQ is to blame, but the end result is a bad experience at your store. Feel free to pass this review on to them.

Excellent selection of products. The staff is always knowledgeable, friendly, and helpful. The store is new and immaculate.  The only downside is prices are a little higher than the big box stores.

Perhaps the coolest and most special part about this Westlake Ace Hardware is Ace himself - the cat! We love visiting this store to make sure we get a spotting or run in with Ace. Not to mention everyone is super helpful and the store is always clean and organized, especially to the liking of Ace. Thanks for always making our trip to Ace fun and make sure to check the back of the store for Ace just in case! You know it’s his helpful place!

There are few places you can go in this day and age and find an associate if you have a question. At Westlake, they will come up to you and check in multiple times. So refreshing! They also have a great rewards program.

Found the checker and the woman I assume was the manager (she was working the paint area at the time) to be rather unprofessional as they repeatedly yelled back and forth at each other in front of customers. The man working the floor however was very helpful in getting me what I was there for.

Great place when needing something in a pinch. Have a good selection.

Had a job interview, 1st class people, very friendly.  Hope I get to join the team!!

This wal mart had a lot of good deals. The store was clean and the staff was friendly

I've been a bit surprised with the art supplies that is available here. No not in a bad way; in a good way.  so I'll keep going here for my art supplies. Now I do have a  wish, I wish they would carry more oil oil painting supplies. ? Will they? So let's wait and see.

This Walmart has been modernized. While I don’t normally shop at this particular store, I came here because the one I normally go to is still in the process of remodeling. It was pretty easy to find what I needed, and the lady watching the self-checkouts was pretty helpful. Again, I’ve said it before, sometimes I like Walmart and sometimes I don’t.

Too many giant cart by Employees parking in he middle of isles.  Alot of large bottled water aren't brought forward. Top shelves are to high. Stock on top shelf small items need to be restocking the same lower shelves that are out.

One actual cashier that was closing their register at 7am and grumpy as hell. If I wanted to work as a cashier, I'd apply for a job! I had a full cart and one item didn't scan correctly. The lady supervising the self checkout acted like I was trying to steal something! $400+ in products and I'd try stealing a $2 item. Give me a break. Beeping everywhere so it sounded like I scanned my item too. Next time I'll just leave everything if it's just self checkout only. I'm not getting paid to do there job too! At least try not being so damn rude. Good grief.

Lowe's Home Improvement

Tamika, you are wonderful! I very much appreciate your levity and turning my frown into a big grin.   I’ve always had the best service at this particular Lowe’s. I will drive out of the way to go there because their manager and they’re on duty managers down to everybody is just really really helpful and polite. They do a great job that’s not always easy and they’re so polite and kind, it’s the kind of service You just don’t see very often anymore and I’m grateful for their kind assistance.  I don’t do a ton of reviews and wasn’t asked to do this one and I’m voluntarily doing it because the service was so superlative I felt I had to spread the positive word so often we just spread negative information and here’s one that’s really wonderful and positive so whatever you need for your home repair, lawn or DIY project this is the place to go.

I needed a replacement wheel for my wheelbarrow.  Xavier was stocking but he stopped what he was doing and walked me half way across the store.  They were on the bottom shelf all the way in back but he found the perfect match for me!!  Thanks.

Blanca Customer service agent helped me with finding my receipt and previous had 2 other associates who kept putting me on hold and she literally took her time , addressed my concern and even help show me how the lockers worked. Great agent and very patient and hardworking . Thank you Blanca !

This place has gone downhill dramatically.  There is NOONE available to assist.   Waited for 20 min in the paint department at 5 pm on a Saturday.   They have been out of many items, and they are poorly stocked with what they do have.

Lots of selection, on lots of items....except for the outdoor sheds, which was why I was there.   The employees were helpful in trying to answer my questions...but just my luck,  the one that knew the most was on lunch. Overall a great store.

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