Batteries Plus

Nick gave the BEST customer service EVER!!!!!  I was told by several establishments that I needed a new key fob. Well, my Cadillac’s fob is approximately $450. Went 2n Batteries + Bulbs and Nick let me know that all I needed was a $6.50 battery. Which, by the way, he installed 4 me in record time. 💯👍🏽KUDOS👍🏽💯

Thank you for great customer service! Gentlemen were polite and and helpful. Online ordering was easy and a 10% discount was given for doing so. Once at the store installation was quick and free! Thank you for a stress free experience.

Fantastic customer service! I have been in there twice this week to replace batteries in my scale. I did not have the tiny screwdriver, yet the salesperson had one and replaced for me, no extra charge. Than today I needed batteries for my cordless phones. Because I purchased 3 batteries he discounted my price from $24 to $17. Thank you! Batteries Plus has my business for life!

I have always had good experiences here with the staff. I've always been able to get exactly what I needed quickly. Employees mployees are helpful & knowledgeable.

Great service I was taken care of right away.
It was less than 5 mins from the time I walked in & asked if they
had a battery for my key fob the young man put the new one in for me.

Pareja's Ace Hardware

Terrible customer service. I purchased a simple rake that was too light for my needs.  Took it back for refund and was told that they don't do refunds for any hand tools.  This information is NOT on the receipt and I was not told this before buying the rake.  The only place this is listed is on a very small piece of paper taped to the counter... which is very hard to read.  So, if you do business here be aware of this.

Today I walked into my neighborhood Ace to find a Propane tank adapter for a BBQ grill I’m installing. I find what I’m looking for and go to the register to pay only to find out price is different than display on shelf. Regular price on shelf sticker  is $17.99. price at Register $22.99 I tell the cashier and she says “yes you’re right let me fix it.” Then a different cashier walks up and states “you have to pay what my computer says not what’s displayed.”  I said okay I understand but the store is displaying $17.99 matching sku, model number, description and same items in that spot. He then says “well the owner is too cheap to fix the issue and I won’t change the price for what’s displayed. If you want a better price shop at a different store this one is privately owned. And the owner lives in Prescott if you want to talk to him he’ll be here some day”   I said okay I guess I’ll pay the computer price but $5 difference is a big difference I mean we are talking 27% increase on price from displayed to register. I could understand a Sale item being wrong due to sale being over but this is a lower regular price displayed.
End of day this Ace Hardware needs to do better with displaying current and real cost not lesser incorrect pricing and then having employees who sound like they can care less about the job or the customers who shop there.
*****Not a recommendation to shop here and if you do check pricing you might be paying more without realizing it ***

This place is so customer service orientated. Ashley helped me so much when I had no clue what I was doing. Great store.  Home depot has been replaced.

I've only visited this place once before, and they were of no help at all and pretty rude!

But to my surprise, I had to return to purchase a chain for my husband's chain saw. My daughter provided him with an empty chain box with the information, the gentleman that assisted my daughter was very knowledgeable and asked what was the actual size of the chain and how many teeth does it have something we weren't aware off!
He asked for us to provide him with a picture, and he would know he didn't want to sell us the wrong item.
I suppose you do learn something new everyday, thank you, Pareja's Ace Hardware, for helping us out and keeping us from driving around!...😊

I came here to purchase Christmas lights. They don’t have any on display so I don’t know what the color looks like once they’re actually plugged in, OK not a big deal. But they also won’t allow me to return them if I purchase it because it’s a seasonal item. So, if I don’t like them, I’m totally screwed. I don’t feel like asking for one of the other is too much. I need to buy 2000 feet in Christmas lights, they lost a big sale because they won’t open a box and plug it in to show customers what they’re buying.

Ace Hardware

Ace Hardware in Sun City West has got to be one of the very best hardware stores I've ever had the pleasure of going to - with a REALLY helpful staff, from the front door greeting, to lots of help finding whatever you are looking for, to the efficient and friendly check out counter.  I'm so happy that we have such a great hardware store here, where lots of folks have the time and desire for do it yourself projects, and simply need helping finding the parts and pieces to make their projects come to life.

What a gem. Rencently moved to SCW and was please to see the selection and service. My cashier was Mary. She was friendly and knowledgeable.

They have what you need in stock.
I was working on the irrigation system and need a few fitting.  There are lots of screws fasteners and supplies. Ace is my goto store with friendly staff, too. Thank you

Best place hands down. They went above and beyond me. Grinded my bolt to fit my car.

Good hardware store option in SCW. I was in and out with excellent customer service on my last visit

Great and fast service and they work with you to meet your needs. They fixed my iPhone 15 battery and shattered glass thank you guys are great and I will be returning in the future .

Curtious very friendly, they went above and beyond to help Cameron James.Fixed the phone while we waited. Will recommend to all our family and friends

Came today to replace my screen on my iPhone. Luis took me in right away and fixed my phone very quickly. New screen is great and feels brand new.

Fantastic and incredibly helpful employees! They helped me out with a small scooter battery replacement and went above and beyond. Great people here!

I had an emergency with a blank screen, and these guys were just the lifeline I needed. Screen functions just like new again! (And as a plus the service was prompt and professional) In a pinch, these are the guys to go to.
Thanks a million! Ya really saved my neck!

Walmart Supercenter

This place is so disgusting! The toilets were filthy. There was nearly  no one to help with check out. It was horrible stay away from this place! It's not worth the 10 cents you might save.

Big parking lot with lots of spots for handicap parking. McDonald's inside the store. Well stocked and I have always been able to find what I need here. Store opens at 6, cash register will not be open for another 10 minutes

Elena knocked it out of the park and absolutely redeemed how I felt about this walmart location. She should be up on the board of team members like the others in the automotive section! Without her, those guys wouldn't have any work today! She is absolutely awesome, and every customer is smiling 😃

The staff at the store are amazing, but that's about it. The isles are cluttered with display items and extra product while the shelves sit empty. It was a little less cluttered then a few weeks ago. In November, you couldn't even get through any of the isles with your cart there was so much extra stuff put in between isles.  If there ever was a fire; it would be difficult to get out. Safety hazard!

Always a pleasant experience to shop here. A few of thew employees know me by name, I shop there so much. Great place....

Curacao Phoenix

Tell me you don’t trust your customers without telling me you don’t trust your customers.

Normally, we really like shopping at Curacao, and normally have no issues looking around at what we want, so this review is limited to their Black Friday events. Instead of being able to walk around freely and look at what we wanted to see, we were forced to stand in lines… yes, multiple lines.

First, we had to wait about 10 minutes outside before they let us into the store.

Second, we had to wait in another line for about 20 minutes to pick up a video game controller… a controller that was located within their electronics section, but it was already locked up in the back. We really didn’t have a chance to wander around and look at things.

I was interested in looking at their computer stuff, as well, but there was another line for that, so, I really didn’t bother.

On the positive side, the staff was really friendly and attentive, and they did a pretty healthy price match from a sale going on with Best Buy for the same product.

In the end, I really like the store itself, but their black Friday way of doing things was crazy… certainly, one could say that it was a great way to prevent retail theft, but no other big retail store that we visited even came close to implementing these type of restrictions.

I was at the store today and customer service was beyond amazing. I had a great sales associate help me with my purchase needs . Her name is Janet, I really appreciate you going above and beyond to help me and understand my needs. Felt very comfortable doing business with her today. Will for sure be returning to this store whenever I am in need of certain items . Thank you @ Curacoa for having outstanding customer service and staff.

I have been a Curaçao member for over a year and the customer service is always amazing! Krystal and Martha were able to help us with purchasing some perfumes and recommending other products! I am very happy with my purchases.

Bad Service Electronic Department is very Rude. I would rather buy online and wait a couple days before dealing with Curacao staff again. This is how you loose Buisness and customers drive across the street instead.

Worst company I have ever dealt with. Ordered a fridge, called and asked if needed to order extra panels. Was told no. Placed online order, called to check told me to call back in a few days. Called back yesterday and was told order was on hold because I did not order the panels. Would not ship me panels without charging full price plus shipping. To say the least cancelled order and will never do business with them again !!!!!!!!!!!!!!!🤬🤬🤬🤬

Extremely packed.  Parking is truly a challenge,  I would almost recommend going at a later time or super early in the morning if you have a choice.   A rather clean facility and everything is secured, behind bars or glass so do not expect to be able to run and and out in no time.  Today I had to go to the electronics which, according to the one employee working the entire department,  the other 2 staff members for that area were sent to lunch.  Management wise it would make more sense to cycle 1 at a time, this way 1 person isn't overwhelmed.   I personally am a very patient person, so I waited and received my product just fine.  The lady was nice and helpful.   Unlike many other Super Walmarts I have had to attend, this one seemed completely off its layout.  Isles seem a lot closer together than usual.
Well, just keep in mind you will not be able to duck in and out fast and easy.  Best of fortune at this location.  -C

It's annoying and just a deterrent all around everytime you need a blue vest they never are capable of helping you and need to get someone else which takes a good amount of time, astronomical amount of workers with simple store knowledge if they run the department. #goodluck finding a self-checkout that's not problematic. a convenient store only.

Horrible Walmart. Waited over 2 hours to pick up photos I’d been told were done just to be told the printer wasn’t working. Tried to find a manager for over an hour and there were none to be found. Absolute chaos. Fire the two idiots working the electronics/photos asap.

0% customer service from this store. My wife and i go to this store regularly. I buy alcoholic beverages. I have not been i.d in three years at this store. My wife gets i.d when we go. When i shop at this store every couple weeks i spend 3 to 500 dollars, due to having a big family. Well today i needed just a couple things stoped by grabed a 12 pack i showed my i.d my wife didnt have hers they refused to sell it to me. We left the store to go home to grab her i.d and go back. I asked for a discount due to the inconvenience and extra trip. I was laughed at and met with childish sarcasm. They grabbed a manager named Trevor i told him what happened explained that i spend good money in the store. His response was doesn't matter not gonna happen all i wanted was 10% discount on a $16 purchase. I made the statement ill go to costco from now on and the staff at the store thought it was funny and said well have fun thanks for shopping with walmart for the last time.
Totaly unprofessional responses and zero customer service skills. There is absolutely no regard for their customers.

Horrible customer service specifically from the Manager Isel. One thing I will not do is leave my kids in the car while I get groceries and a pack of beer they tried to ID every single one of my children not acceptable. I went to Frys to buy everything I was going to purchase there originally with no issues and less money.

horrible!always a mess and smells, rude as can be employees and management. Food that shouldn't even come close to spoil is spoiled and if you look at my pic I just took last night you will see why,milk sitting there and also meat 🍖, there was a lot more carts full of food that needed to be refrigerated to the left

I originally was gonna leave a 1 star due to the head honcho over at tire care. (Eddie) but Cindy was working her tail OFF. She was caring for EVERYONE at the auto department which was A LOT of people. Both English and Spanish and it was clear she doesn't speak Spanish. That's not a knock, it's an acknowledgement to her resilience in the work place. If it were up to me, I'd point her as the one to call the shots and send Mr. Eddie to some backyard used tire shop. Keep your baggage at home. Your employees are not as disposable as you think. Employees like Cindy are hard to come by. Thank you for your hard work, Cindy!

I wish I didn't have to give 1 star, this location is trash, can't find parking, you have to worry about being murdered or mugged just walking from the car to the store, the floors are always dirty, the addicts are always blocking the door, don't get me started on how the employees get high on the side of the building. And let's not talk about how rude the employees are, Don't go to this location unless you have no other choice, this location is closer to me but I chose to go to lower buckeye, the employees are always willing to help and let's just say it's CLEAN!
75TH location needs new management a deep cleaning and a can of raid inside and out!
Sorry not sorry this store sucks and stinks!!!!!!!!

Would rate zero stars if possible. Waited almost 40 minutes in the electronics section for someone to come and unlock something for me. Like 30 employees walked past me and NO ONE even acknowledged my existence, just looked at me and kept walking. One employee out of the 30 actually said she'd see if someone had the key to unlock stuff for me but nobody ever came so I just left. Just went to Target down the street and had a better experience and was helped right away.

Good selection of products compared to other Walmarts.  but there is a problem with the staff.

Weekly grocery shopping. Using store brands, I can feed 3 of us for $104 this week. My latest find: Marie Calendar dinners. Nice variety at $2.98 / $3.98 a box. On a fixed income, you can't beat it.
Some prices on GV soups, milk, and generic eggs have come down. Your spending habits are starting to pay off.

They have what I want but always! always! ask me for my receipt... why?! I understand if I had bulk items (I guess) or if they actually verified anything... but to glance at it and hand it back is a waste of my time... if they don't trust us they should bring back the cashiers and not let us scan our own stuff.. that's it otherwise it's a great store always have what I want at a decent price...

I have been in curbside pick up for over 40 minutes there’s no one else here and when I called them they told me they were bringing it out shortly that was over 30 minutes ago and I just called again and they told me they had to go re-select the item do better Walmart do better

Loved that there were no crowds and was able to take my time and shop for what I needed. They had a grocery side also, but I wasn’t there for that, but what I did see is a nice large area. Shelves not too stocked but there could be truck issues with the convoy going on and lack of drivers.

Not enough checkouts. It's ashamed everything's locked up mostly because you can't get any help to unlock.  Ive literally stood there till closing. An employee came by one time and pushed the button for me when I asked for his help. They should have some one In each department with a key or come up with a better system.

Van Marcke's Ace Hardware

Buyer Beware...

This place sucks!  It seems that they have a no return policy on a product line of bolts, nuts and other fasteners by the name: "Hillman"

All kinds of problems with this policy exist!

1)  No one made me aware of this policy when I made the purchase.  I worked with a man who couldn't find the size that I was actually looking for but the nature of my project meant that I was somewhat flexible so I thought I would purchase the ones they had and if I found the size I really wanted elsewhere, I would return the big ones he had found and get my money back.
2)  The guy at checkout didn't make me aware of this policy.
3)  No where on the receipt does it state that this is policy.
4)  The bolts and nuts that I purchased do not have the product name on them.
5)  The guy at the counter when I tried to make the return had a very snarky attitude and pointed at the wall behind him and said they have signs all over the place about the policy.  I only saw one sign that wasn't even close to noticeable and wouldn't have caught any ones attention without someone pointing it out.

I had not even taken the bolts out of the bag, so there was no chance of them being damaged.

I will never walk into this Ace Hardware again and intend to tell everyone I know about their customer "treatment".

10/2 About 1 pm. I was asked if needed help quickly.  Nice young man. I needed wire cutters and there is 2 sections of these. Nice employees at register also. I also asked if carry cement but lady was unsure. Be back for it later.

I'm changing my review for a couple of reasons. Even though the store  "manager" was somewhat rude to my brother, the owner, or other regional manager, called my brother back. My brother brought the one month old and falling apart ice chest back and they gave him another one without me having to take the time to make a copy of my credit card statement to mail out. Thank you! The Ace Hardware in my neck of the woods is great and I'm glad this one remedied the problem! Thank you so much and I appreciate your honesty and help in solving this problem! And, the lady at the register was totally awesome 👍

Nice place and helpful people. Didn't have what I needed but they tried.

I give them a 4 because they didn't have the item I needed.

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