Byron Ace Hardware

Manager Paul was awesome, we were having trouble getting the right bolt and fixing my car and he came right outside and did it for us. Thank you so much. You guys rock

Every time I go in, there’s always people ready to help me locate what I’m looking for. Great customer service!

The salespeople are so helpful and i loved the beautiful garden area.  Clean and well organized

"As your local Ace Hardware, we are one of 5,000+ Ace stores locally owned and operated across the globe. But we are not just about numbers. We are about helping neighbors, because each one of our stores is a part of your community. We are all committed to being "the Helpful Place" by offering our customers personal service, quality products and a convenient shopping experience from the local experts who know you best. As the helpful hardware folks in your neighborhood, we promise that helping you is the most important thing we have to do today."  This is what the website for Ace states. With that being said I went in the store to return an item purchased at another store and the manager was called and let me say. The manager does not reflect this statement. I was told they would not refund the item because it wasn’t purchased at that store so I asked if they had a corporate number which I was given but the manager made sure to say they will tell you the same thing. So obviously helping being there most important thing to do for the day is false. To wrap up this I would not recommend ever shopping at this Ace

A gentleman greeted me upon entering and insisted on helping me find what I was looking for. As I was browsing and carrying a couple heavy items, a young lady asked me if I needed a cart. I was a good distance from the registers and a young man asked me if I was ready to check out and lead me to the registers. Definitely one of the most positive experiences I've had at a hardware store!

Rutland Ace Hardware

My people took me here, to get this thing  for OPA, it makes lots of noise…

He says it’s a STIHL…..

Better stocked than most Aces franchies, helpful as all but they offer a small motor repair shop. Not sure if its rentald or units they sale or?

Not much in the Garden Center, but a great sale on roses is going on right now. Lots of parking, very nice staff.

Thank You to the Team @ Ace Hardware on Houston Road.  Excellent service always!

They have one of the biggest selections of Big Green Egg accessories in the area. However, I made my purchase online and ordered some things for Large Green Egg when I needed it for the XL. No one at the store could help me for the exchange. I was advised to come back another day when a manager was available. It's frustrating because I live 45 minutes away.

Harbor Freight Tools

Their tools used to be trash but they've really stepped up their game and make some quality stuff. It's definitely way more inexpensive than anywhere else you go. The Harbor freight in Nampa, ID has very helpful employees and is a pleasure to shop at.

All of the employees always treat me with great courtesy and provide excellent service. I'm always impressed with the high level of product knowledge they have. Good products and prices, I'm glad they're just down the road

Always  happy when I'm here . Good products At good prices

We go here a lot. My husband especially. Great deals and most products have lasted beyond their needed intention for a specific project. They have a good search engine online so you can check if an item is in stock and know prices ahead of time.

Can’t go wrong with Harbor Freight. Prices could always be lower but they’d have to give stuff away for free! Behehehe

Walmart Supercenter

Hey all, we went to get a car seat the aame one as the picture  below, but in pink. Eash car seat had prices under each displayed car seat shelf and  so picked the pink car seat next to all the other car seats of the same look and brand as displayed. We got to the register it brought  it up to like $100.
So We told and showed a worker she says she scand it and the pink car seat was not the same car seat because the pink one has a (head reast pillow) so its not the same car seat as seen in the picture on the car seat. ( So my husband said Ok Fine we will get one from somewhere else(yes he was flustered however we did not curse or yell at the workers) in the end as we are leaving the manager follows us all the way to the exit. (made me feel be-littled and was un-nessary)

This review is specifically for Melissa in the pick up and go department.
I had been shorted an item from a previous order and called the store to remedy it before picking up my next order where some kid told me they don't do that and then hung up on me.
I spoke to Melissa today when I picked up my order, and she immediately got me my missing item and was incredibly kind. I appreciate her professionalism and level of respect.
It would be great if the other employees were courteous and took their jobs seriously, like Melissa.

Okay, disclaimer: I work in another store, so take this for what you will. My wife and I went in this evening for groceries and had a young guy named Henry as our cashier. I've been with the company for a very long time and worked in many, many stores and I've never had better customer service. Which is why the five stars. He really deserves some recognition. He was very courteous, conscientious, and engaging. We were kinda stunned. We were trying to stay under a budget, he was really courteous and asked what he should try to stay under as he rung up our items. He even celebrated with us because we, miraculously, went exactly a penny under our budget. He was engaging and fun. I can't say enough how helpful his attitude was since we had a stressful day. It made the whole shopping trip. So management: take note and please do something nice for him, he seems like a really good hire and someone to possibly promote down the road.

I went to the Caldwell Walmart on 10/30/23 and purposely parked my new BMW by a median in the parking lot away from other cars to prevent damage. When I walked out of the store, the sprinkler system was being blown out all over my car that I had just spent a couple hours hand washing the day prior. I also had to walk through the spraying water to get into my car. It’s not just water being sprayed during a sprinkler blowout - it’s all of the gunk and sediment that’s been sitting all year. I was extremely irritated, so I waited a handful of hours to call that day, but nobody picked up the phone.

I called again the following day and finally got through. I asked to speak to a manager and the woman put me on hold. After about 7 minutes someone answered the phone, “Hello?” No name or title…just answering like it’s their personal phone with hesitation about an unknown number. I explained the situation and he had zero sympathy, never offered and apology, then told me it was a risk I took parking where I did. I asked for the District Manager’s name and contact information and he said he doesn’t know that information. He suggested I call 1-800-Walmart to file a complaint. (So I’m already majorly inconvenienced, then it’s suggested I be even further inconvenienced calling a generic number when I’m talking to someone directly from the store my issue happened at? Seriously?!) I asked for his name and he told me it is Will. I then asked for the Store Manager’s name and he claimed he couldn’t give me that information, but it’s at the bottom of a receipt if I purchased something. I questioned his logic with that statement, then someone else took the phone and said, “This is Coach Izzy.” There wasn’t any warning the phone was being passed to someone else, which I find very odd and unprofessional.

I asked “Coach Izzy” if he is a Manager and he said he’s an Assistant Manager, to which I mentioned I asked to speak with a manager to begin with. The conversation went the same as it did with Will - he offered no apology. Nobody said anything when I made the suggestion of putting up signs or something to warn their customers the week of a sprinkler blowout. The tone from both men was basically “it’s your fault you parked in our lot and I don’t care what happened to your car…I just work here”. He did finally provide the Store Manager’s first name and without contact information and told me she might be back in 1-1.5 weeks.

I was is a leadership role for many years. This experience was filled with a complete lack of empathy along with nonexistent emotional intelligence or leadership skills. I understand they can’t wash the sediment and water spots off of my car, but they could have offered a gift card in the amount of a car wash, or at the very least - an apology.

Apparently employees can make their own rules now? If you buy de icer spray for you car in the winter time they check your ID and say you have to be over 18, yet when I asked the manager and auto sales they said you didn’t have to be, seems like no one is aligned with the rules and can enforce it even though it says legally everybody is able to purchase it? Horrible overall and bad customer service

The Home Depot

These 2 guys were really showing great customer service and working instead of just standing around!! We needed sheets of sheet metal cut and Gabe D went out of his way to help us ! And Gavin S was very polite and helpful also ! These are the people that deserve a raise ! Thank you guys for letting us know there are still good hard working people left !!

We ordered a new washer and dryer, which the female manager was amazing when purchasing the item and I would give her 5 stars.

However, the delivery of the item- not so much. They dropped off the item and told us we were all set. We started using the dryer and the first load we realized it was leaking too much air from the dryer duct, and the room was getting extremely hot. When we looked further we realized that they had tried clamping the duct on about 1.5 inches of  dryer hood, which as you can guess was not secure and did not hold.

Instead of letting us know, the dryer duct ended up falling off during the first dryer load. We tried to get them back out but it would take over 2 weeks, so we had to do it ourselves. Not to mention the hour long phone call and constant redirects on the phone to even get someone set up to come back out AND to tell me we have to wait two weeks for a product they didn’t install right?

We ended up having to repurchase a SECOND a dryer duct (they made us buy one at purchase as well, which they installed) and fix it ourselves. Note we did try using the dryer duct they initially brought and was already installed but it did not work, so we were forced to buy a new one and not to mention the time to reconnect it all.

Wouldn’t be so frustrated if we hadn’t just gotten the item delivered but make sure you’re paying attention to the delivery people and how they’re connecting your stuff so you don’t get stuck buying something and having to buy it again AND fix their mistakes!

I was picking up some metal edging for my home,so i didn't request help from an associate. I was there on a Sunday and didn't see the normal amount of employers, so I was fine loading the materials by myself. When I went to pay I was told to go to the other end of the store,which was a long walk with all the metal edging and incidental parts for instillation. The young man who rang up my order was very pleasant and accommodating. However, not once did anyone ask me if I needed a hand loading my vehicle,not that I  needed help,but I am a 75 year old man. I have been a Home Depot customer since the late 80's and will continue to be.

Our refrigerator was delivered, but was not hooked up to the water line, or leveled, or unpacked. They said they could not hook it up to a copper water line, but a friend bought something that enabled him to hook it up. Doesn't Home Depot sell anything that  would enable customers to hook up a refrigerator to a copper water line?
Then they left the front door wide open without telling us they were leaving. Every time they came in or went out, they left the door open, even when it was not necessary.
They called just 20 minutes before they came, and would not give extra time to unload the refrigerator. We had been told we would have 4 hours between the call and the arrival.

Did an online order for delivery. Changed my mind and went to the store. Kim was great. She found my online order and held it for me while I decided to shop for other things. This store has very friendly associates. And helpful too!

The Home Depot Matamoros

I’m a general contractor on vacation. And am doing a project at a family residence. I’m very impressed with how organized the store is. But you missed one very important detail. I have family that are tired of products that are not well made. If they are going to pay for items at 20 to 30% more then you(Home Depo) should bring the good stuff that our mother USA made has to offer. You will find out that that’s the way to go. That’s what they want. They are tired of buying things that only last a few years. They also see the importance their home investment, long term….
Thank you

For those familiar with home depot in the US, this Mexico version is smaller. Decent selection of various full assemblies such as lights, vanities, faucets, etc. What is different is rhe amount of hardware, individual parts, hard to find items, etc. For example didn't have the door barrel latch assembly separate which is common elsewhere. It is a good store - just not as extensive as a US store. It is nice though to see the amount of DIYers coming together in Mexico! Great helpful staff too. They were plentiful and tried to help locate parts and solutions.

Very good service, found everything I needed, smiley and friendly staff.
Prices are similar to the prices in US but still a good place to get your hardware needs..
Found everything in one place..

It's a very complete place to buy anything for your home, went to get some pain and they made a very accurate one. And there are some deals too, you just need to look around and see.

People are too rude to you and you ask the workers what are certain things or ask for help and it seems like if they don't work there they should put more attention managers clients are going to leave and go other places certain people that you employee for not doing their job

Circle Ace Hardware Inc

It has what you need and you do not have to go on a forced hike through miles of aisles to get it. It is competitively priced, although not always the cheapest. It has staff who actively seek to help you, and you don’t have to go on a search mission to ask a question.

They always have what I need and I prefer to shop at local businesses as that's what I am and stand for VS big box stores! Extremely helpful,  yes, you can be assured that within seconds of entering someone with knowledge will be available to assist you.

Went in today to get some special screws for the center caps on my wheels and EVERYONE in that store could not be more helpful. So much better than Lowe's. I'm going to start going to this store more often. Thanks to the team for getting me set up. Awesome experience.

Associate was especially helpful in assisting me with what I needed to get to finish one of my major projects!

Absolutely great service. They do have hard to find items.

Ace Hardware and Garden Center

Ace is the place for your Hardware needs. Knowledgeable staff for the most part. Makes shopping their fast and painless. A few things were out of stock that was needed, but picked up the major stuff that I needed at the time. Went back and got the out of stock items a few days later. Would recommend to anyone in need of Hardware or gardening items.

Bought a Japanese maple Emperor 1 (first time seeing it anywhere in the area), so bought one. No warranty like Lowe’s Home Depot etc. Needless to say, the tree has a fungal disease that they had sprayed around the garden area for. They knew there was an issue because they were spraying for it and yet none of the workers dared say anything when I dropped over $100 for this tree. Avoid buying any plants from this establishment and company. They’ll take your money but won’t stand by their plants.

This is the highest end in Ace shopping. I came back the next day with a friend admiring their wind chime selection. Amazing.

I was very disappointed in the Closet Maid selection. This region has major camper store sells thus folks like myself need to retrofit their camper for their needs. With the traffic from surrounding camp grounds and the huge camper show out regularly at the State Fair Grounds they need to up their game. The Hawkinsville store is much more prepared for our needs with a big camp ground and small ones as well.

Ace hardware has great customer service. Lowes and home depot could learn something from them!

Love this store. The staff is great and the store has a great selection. William runs a top notch store.

Absolutely ridiculous customer service. Waited in the line to return one item for so long. Asked cashier to ask for help so line cqn go faster and she told me “BELIEVE ME, IF I COULD I WOULD” thats just crazy. Big board at the customer service says “OUR GOAL IS TO SATISFY OUR CUSTOMERS “ - apparently this didn’t live upto their mission statement.

Walmart stands as a microcosm of life’s grand dance, embodying the delicate interplay between chaos and order. The staff navigate the ebb and flow of human interaction with a resilience reminiscent of Zen practitioners, turning mundane exchanges into moments of profound connection. Amidst the aisles, disarray transforms into a silent testament to life’s imperfections, yet also its relentless pursuit of harmony. In its simplicity, Walmart unveils the beauty of balance, offering a serene backdrop to the bustling symphony of existence.

Very clean and lots of choices. The variety of orea and chips a hoy is superb.

Was paying in the check out self service line was buying a big trashcan and was holding our stuff in it beings We forgot to get a shopping cart, before we were even done scanning all our items one of the workers came over and asked to check our garbage can! And I told him I would be more than happy for him to check it as soon as we were done scanning all our items.  Very rude customer service by staff member name, David .

Such a pleasant experience at Walmart this evening. I was greeted at the door by a warm welcome from a friendly guy in a Walmart vest. He gave my daughter a sticker like the good old days. Kind of made all of us happy. Right off the bat, the sales are Going strong right now and they honor every bit of it. The store is easy to navigate and full of surprises. Definitely would recommend shopping here for anyone and need a pretty much anything.

The store in general is good. Today I had a big issue with them and here is what happened. I bought a hidroneumatic system at the next day was installed and did not work I went to the store and they replaced the equipment as soon as I arrived home and opened the box I realized Tha the replacement was broken. Here it goes again to claim to the store at this poj t I was up set.  The store did not have a new replacement all  the one like mine had been returned by damage. The guy on charge offered me and update of unit at the same price at the end they solved the issue. The better improve their suppliers quality to avoid these problems. At the end the customer service saved the store standard service.

A great variety of thing products, very similar to their stores in USA and Canada. Accepts foreign credit cards. Some products are marked up higher.

Great prices !! Large inventory on most construction items

Hardware store to get any implement that suddenly went down at home...

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