Ace Hardware

They are always well staffed with very helpful and knowledgeable people, which is becoming a true exception in today's world of customer service.

Always there when I need some quick advice or parts and tools.

In addition to carrying the standard hardware store paraphernalia, they also have a great selection of shoes and antique furniture! We've found some great items here, and it's worth the drive just to take a look!

Very friendly. Helped with finding the best furnace filters for my home. Lots of stuff on sale.

Helpful. Worker even installed the screws for my front license plate with no charge.

Ace Hardware - Normal

Great customer service, helped us find an oven glove. Been here a few times and its a clean friendly local store.

A great shopping experience with friendly and knowledgeable staff.   They almost always have what I'm looking for and I always have been able to get assistance easily.  I made the mistake of going to Home Depot to get a new grill today and after over half an hour trying to get someone to get the grill off a top shelf.  While waiting, we found that Ace had the grill we were looking for.  I was out with my new grill in probably 10 minutes, 5 of which was us shopping for accessories.

One of the best nuts, bolts, and fastener selections in town. Also have expanded on their grilling item department as of late, and have stopped in twice lately just for that reason.

Ace Hardware - The store is fine. However, one thing that erks me aside from the big chain hardware stores...Lack in Customer Service and product knowledge in your store. The whole reason people come to your store, is to get what they need quickly and efficiently and return to their projects. When a customer asks an associate where to find something, and that associate asks another associate where it might be... Only to be returned with an answer of: Aisle 12 & 13 with no assistance in locating the item... I might as well have gone to the hardware warehouses and tried my luck there.This is not the way I remember the Ole Ace Hardware being. Attentive people, knowledgeable people, willing to assist the customer, greeted upon entry. I'm not trying to bust your chops here, just pointing out how to improve your store. Trust me, your not the only store I've dealt with in this issue. It irritates and aggravates a customer when they have to search your store to find an item they are interested in purchasing, and quickly. Still enjoy going to you all for hard to find parts, but the customer service needs improvement. To be continued, until further reviews.

This place has everything you need for your projects and more. Very polite and knowledgeable staff. You may pay less at big box stores, but you  get great service and advice.

I've never walked into the Clinton IL Ace without being greeted. There is always someone just around the corner to answer any questions I may have. We are very lucky to have Ace Hardware in our community.

Really nice hardware store. Staff is friendly and very knowledgeable. Most of the time they are stocked with what I need. Good prices especially when they have their year round sales. Always recommend going there.

Wow the price's are so high.. I can't believe how expensive this place is....
Down right too expensive

Took a propane tank to get filled. Got the feeling they was trying to get me to buy a new tank. Said tank was in bad shape. Took it to ever reputable company had it filled no problem. They obviously don't know what they are doing when it comes to these.

Last two visits were terrible experiences with the person who was behind the checkout! Couldn’t figure out simple coupons! Lost a $35.00 sale on last purchase and I will not return to the store. The time before thatI had scheduled a carpet cleaner for Friday evening. I showed up 1/2 hour before closing and was told that I was too early and would have to pay an extra day! Had to make another trip 30 minutes later, just before closing. I was charged for 1 day and didn’t have to return it until Monday anyway! Employees like this cost in the long term!

Sheridan Ace Hardware

Sometimes nice. Show favoritism to customers. If one person is searching for one item and someone comes in they know will buy more they stop helping the one to serve the "more important" customer. They do eventually help everyone.

Never disappointed find what I need 90 per cent of the time. Friendly helpful staff.

Always have everything I need that I can't find elsewhere.

Really a helpful local place. We needed help with hot water heater issues and the young man assisting us went the extra mile to really help us out. Great service!

Truly a hometown business. They also offer different types of services in addition to being a hardware store including lumber, and copying auto keys. The reason I shop local here is because they give back to the community in a multitude of ways.. and beyond measure.

Ditta Ace Hardware

I had an experience in your Highland Drive, Jonesboro Arkansas store I wanted to share (and I fill out very few of these inquiries).  I met and was helped by an employee named Danny.  Without going into huge details, Danny is exactly the reason people will go to Ace Hardware before going elsewhere. Smart, courteous, knowledgeable and just a wealth of experience. He is what every manager should want from an employee. I'll be making Ace my first stop from now on and I hope this message will be forwarded to the right people to recognize Danny for his great work.

BEAUTIFUL STORE! Has just about everything. Basic items (e.g.command strips) are higher in price than some other bih box stores but you are supporting local business

We came in on Saturday  late afternoon afer having had our car burglarized in Memphis on our way home to Kansas city.  We needed to find a way to temporarily  cover thw open window with clear plastic so we could still see through the window.

The blonde lady at the register was very helpful and kind.

The store was clean

The store rep didn't seem to know how to help me but I did find the materials to help me  - said the obly option was a tarp for painting but the plastic was not see through.  I suggesred the weather-proofing plastic and he said they wouldnt have anything like that.  But they did have it and it worked perfectly

Checking To See If SALT Was In For Me To Purchase Now, As I Wanted To Get An Early Start For The INCLEMENT WEATHER
That Farmer’s Almanac Say We Will Have This Winter! Was Not In As Yet. Also Checked Out Leaf Blowers!

Great customer service. Several employees who are knowledgeable, available and eager to help. More businesses should copy their service.

W J Stone Ace Hardware

Employees are always so helpful when i ask to find something, i will always shop there.

Biggest ACE hardware store I've ever been in. Pretty much hard every thing in store

Had what I needed for a few quick repairs nice and close just in case things don't go as planned

ace hardware

Good for quick small purchases. For big ticket or large quantities they can order and compare prices of big conglomerates but they don't stock much. They can also deliver. A friend built his two story house and bought all materials from them, itemized the whole thing, saved lots of money buying local

Staff very professional, and helpful. Made sure that I could find everything.

This place is so down to earth . I love the people there . So conveniently located.  My place to go for hardware when I can't make home depot . And it's close  by .

If you need it they have it. Very helpful staff.

Ace Hardware-Pontiac

Another Establishment concerning 😟 The public who would 👍 like to
Fix there humble abode, 🚗 and really almost anything. The  staff of Ace in Pontiac, Illinois was attentive to the if needed 1 customer at a time. Clean,Well organized arrangement of items. Next.time we go 🚶‍♀️ I will or my wife/partner can gather names as we shop and buy.

*Highly Recommend* *Friendly Staff* *The Manager was very kind and helpful*
I would definitely return to this location again in the future.
Thank you

As they say, Ace is the place! Have been here many times over the years. It's a bit further away from me, so I have often already been to a few other places in town before ending up at Ace.  And, when the other places in town don't seem to have what I need, usually Ace does. Generally, those other places will even say, "Hmmm... we don't have that, but you might be able to find that at Ace."

I love Ace Hardware. I can almost always find what I need and the staff is great. They go out of their way to help.

Used to be a lot better. If Georgia, Stan, or Ted isn't working you better know exactly what you're looking for because no one can help you besides them. Management has gone way downhill since Micah and Tina were around. Absolutely recommend going to Dwight or Fairbury Ace instead

Walmart Supercenter

Clint from Electronics provided amazing customer service! I went in yesterday and it was extremely busy due to the holiday being tomorrow, that didn't stop Clint from going above and beyond. Despite being so busy/crowded and all the pressure from multiple customers at once, Clint did not compromise his professionalism in any manner. He was very knowledgeable, polite, and efficient throughout the whole experience. People like Clint make a world of difference.

Nice employees, we actually called the store before going there and ask if they had overnight parking. They told us yes and could park our camper in the parking lot. So we spent the night there. We did visit the store and picked up supplies. The person on the phone and the employees were all very nice! The store was also clean and nice.

I get everything from here. The store is always cleaned, organized and stocked. The employees are very nice and helpful. Prices are great. Their produce and meat are good quality. The pharmacy is the absolute beat. My only complaint would be that the people filling online orders don't watch were they are going and have almost ran over my 2 year old multiple times.

I recently visited this Walmart location and it exceeded my expectations. The store was impressively clean, well-stocked, and the staff were genuinely friendly. It’s also surprisingly quiet, making shopping a breeze. I highly recommend this Walmart for a hassle-free and enjoyable experience.

Customer service at this location is usually one of three possible options(or any combination thereof)
1)extremely rude
2)takes forever
3)non-existent
Coach Will was very rude and acted like he wasn't even on the same plane of existence. The amount of rudeness and incompetence at this store is absolutely staggering.

Recently, One night on a Saturday, I arrived to do a return(at least five minutes before closing time for their titular "customer care"), and they closed, several minutes before the actual closing time for "customer care".

This kind of rudeness has persisted ever since the store opened in 2008, and it will no longer be tolerated.

Today I spent over $500 in this store.  After paying I was walking out with my receipt out, just in case I was asked for it since I bought a tv. I made it to the front door and no one was checking receipts. An African foreign national worker ran towards me and stopped me. Her name was Sharon. I gave her my receipt. She then acted as if I stole because the receipt print was missing on the bottom. I just got the receipt minutes before I was walking out. She then started to get physical and told me to move out of her way. She was trying to get a raise out of me. I told her she wasn’t professional. I stopped moving she kept telling me to move. She noticed she was wrong and she was just trying to be rude. I told her I could call the cops for harassment and if she touched me I would press charges. She said you want me to call them? She then looked at the receipt and didn’t really know what she was looking for. I then asked for her manager she told me she was the manager. She wasn’t the manager.  But she called the manager. She then tried to tell him a lie but I was talking to him. He realized she was wrong and told her to wait to talk. He then just said he would handle it. Not sure what he did. After talking to a family member she has kicked out my auntie who was about to check out. Sharon doesn’t have a clue what customer service is she is racially profiling and she doesn’t care. She shouldn’t be working in a store that people trust. She made my experience here horrible. I wouldn’t shop here again.

The poorest service ever. I am from MT and tax exempt. There is quite a few times I don’t worry about the tax but this time we had quite a bit of stuff.  Logan took my drivers license and info and instead of handing my license back to me he put it by the bags where they put your groceries in and I had to reach for it. He just stared at me as I was reaching for it.  He was just tossing our items into the bags and I didn’t think about it till I got home and to find my jar of foundation was cracked. At the end of the sale he looked at me and said your tax has been removed with a smirk. I called the store and explained to them what happen and their reply was bring your item and receipt in and we will refund your money. I said I live over 200 miles. She said yes bring your item and receipt back and we will refund your money. And this is why I like ordering from other places online.

Stopped by the vision center after spending an hour shopping this past Saturday.  Renee Mohler,  an optician there, was incredibly helpful and just wonderful.  She quickly and efficiently fixed my eyeglasses that had been knocked off kilter. I had tried to go to an optometrist in my hometown but was informed they wouldn't help me since I didn't buy my glasses from them. Wasn't an issue at the Walmart vision center. Very grateful for the awesome customer service!

It was a decent location. Went to find a duffel bag. They were all in disarray. Also was trying to find a decent graphic tee and half of them didn’t have a display out. Didn’t feel like opening a ton of shirts just to see what they were. I’d have felt bad making such a mess trying to get them out. Was gonna give a 4 star. But then realizing the disarray I change it to a 3. Shouldn’t managers be walking through making sure employees are doing their jobs? Staff was mostly nice. One of the ladies working at self checkout that spoke broken English walked up as I was checking out and gave herself a 5 star feedback rating. She doesn’t deserve one for doing that. Had she simply asked if I’d give her a rating I would’ve given her a decent one. Yeah, I think I’ll change my review to a 2. Overall everything else seemed ok.

It is a Walmart. It has everything from clothes to food. As every Walmart has been lately the selfs don’t have much on them. This one seemed to have fresher food then the last few we’ve been to on our road trip. You pretty much have to use a self checkout because you will be standing in line for a bit since they don’t have many cashiers but again pretty normal at most Walmart’s.

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