The Home Depot

It was good, found everything i was looking for

They serve very well, it's just that it's a little more expensive than in normal hardware stores.

Everything is very good because they are very complete chains, unfortunately, sometimes the staff does not do their job as they should, they still want financial gifts from the suppliers for doing it to me. On March 12, they asked me for 600 pesos as a receipt, Aron and his partner, since I did not agree, they left me two days to unload their merchandise and on the 16th when they unloaded me, they stole a tarp from the truck, and the unloading and receiving people realized it and with so much sinism, they definitely don't care what a bad experience. I hope that tarp will be of great use to my colleague and Aron, because He noticed and didn't call his attention or tell him to return it.

The Home Depot Tijuana Vía Rápida

I wouldn't recommend to shop here unless you really really need to. Me and my friend went to home depot in rosarito mx didn't have the product they had it tijuana and said yes, we ask will it be the same price yes but nooooo everything in Tijuana is price a little higher and the Mgr that day didn't want to price match from the other store knowing we had photos and had a little to a medium of attitude we had to explain over and over . Why is 1 different then the other.

Same as all the other home depots. Everything except what you need. Snotty clerks, long lines at the registers and terrible parking

Disappointed! I would see many employees together in many areas talking with each other and having fun. But not one have a decency or professionality to ask me if I needed something or was looking for something in particular! To them it was about having fun at work and not working or helping a customer that needed something. Eventually after looking and looking I found what I needed, I got it myself and paid for it. But no help at all regardless of so many employees there.

I recommend people to try and look up on the website for availability, and if you go to the store and they tell you they don't have it, make sure that you speak with someone that knows what they're talking about. Today I went to the store and checked for availability for an item, and when I got there the customer service person told me that they didn't have that item even after me showing from my phone that the item was on their store. I looked for another person form the same department and they had the item. This is the second time this happens. I like the place, but in-store support need more training in my opinion.

Today I went to buy a refrigerator, and they had about 50 people in line. I asked the ignorant guy that was directing people in line if i could go before the people in line. I told him i was there to buy a refrigerator and it was a big purchase.
I was treated as if i was being selfish and unconsidered which i think is unnecessary. I decided to leave and call and asked for the manager. And i was insulted. I said mam is my feedback and i think I am doing them a favor. I don't think everyone in the line was going to buy a large item and also there is paperwork to schedule the delivery. I honestly feel that they are uneducated because it makes the people behind me wait for many hours plus a big purchase is something better because it takes at least 10 people to buy 50 dollars. They didn't offer to follow up with a phone to accommodate the puchase.
I went to Sam Club same price same brand and good customer service.

Is my feedback and sometimes it hurts but no one is perfect so I promise never to buy at this Home depot you lost me
Who cares right!

Kind regards,
JL

Weisenberger's Ace Hardware

If you want customer service, this is the place for you. It is a dollar or 2 more expensive per $10 spent, but worth every penny. As soon as you walk in the door someone is always there to direct you to the appropriate section.

I love this place. They have everything and are always willing to help with advice or finding what you need. Last summer I needed capacitors for my home AC. My wife suggested I check Weisenberger’s and I scoffed, but went anyway. Sure enough, not only did they have them, but they had the ones I needed and for a fair price.

I only wish they were open late and on Sundays, but they need to rest too!

This place has been here ever since I can remember. Good people.

Local Hardware store with lots of extras. The place to go when what you need is a little unique. Lots of regular supplies when you need plumbing, electrical, paint, or the other things found in the bigger home improvement stores, too..
A friendly, knowledge and helpful staff to answer questions and help however possible.

Alot of option for specialty hardware of all sizes and if they don't have they will be able to order it. Very helpful customer service as well.

ace hardware

Great visit, service was excellent and more employees asked me for assistance than I can remember 🤡

Good customer service worker named Angel was very helpful and very nice was very knowledgeable with gas fittings wouldn’t have been able to do it without him. Much appreciated give him a raise.

Ace hardware

Love this store its such a wonderful asset to the community highly recommend

Easy in/out, helpful people, well curated, organized selection of stainless fasteners(!), can actually handle the power tools.

Excellent experience from beginning to end. Conveniently located with good parking. Walking in I was very nicely greeted and instantly helped to find the things I needed. The store was well staffed, neet, clean,  organized and labeled with great prices..I got some good stuff from the clearance aisle too. The staff was knowledgeable and friendly. I don't normally shop in the 'man stores' but they had a vacuum cleaner belt that I needed and it was close, I was in Home Depot the night before and when I ask the gentleman where's the  vacuum cleaner belt section he said "not my department" I said "thank you I'll find it myself".  I would return Ace Hardware, their customer service is unmatched and I dont care for online shopping.

I purchased a 32 ft extension ladder which they had to obtain from their warehouse. I purchased it on a Tuesday. I asked the ace representative at the store whether or not she needed a deposit, and she said no. I then went to pick up the ladder 3 days later and they raise the price by $20! I had to get the store manager who reluctantly agreed to give me the price which I had originally bought the ladder on some 3 days earlier. Then when I was loading this large ladder on my pickup truck at their loading dock, a store representative came over and looked at me frustrated. I said is there some problem I'm loading up my ladder. the store representative said yes there was that they were expecting a delivery. I said fine and I move my truck. I then took another 10 minutes to properly secure the ladder in my pickup truck. And during this entire time no deliveries were ever made. However, they did provide to workers to help me load the truck initially which was a big help. In the end, they honored the price and help me load it all my truck, but I was not very satisfied with the level of service especially rushing me to load up my ladder which I paid $300 for!  It is a very nice store and well stocked and perhaps your experience will be different. But if I had a choice, I would probably go to another ace store, or home Depot, or Lowe's. I shop at these stores and I never get these kinds of problems.  what could they have done better? The store manager should apologize for raising the price on me and said there's no question we will honor the quoted price. the female clerk at the loading doc should have never rushed me or told me I had to leave before safely securing my ladder for my pickup truck. They need to understand that the customers are first and that when they purchase products they need help in getting them loaded. So I'm being generous by giving them three stars out of five.

I can always find what I need. If I can't, staff is super helpful. On this visit I was steered to a cheaper option.

Langenfeld Ace Hardware

I want to thank Blaze for his help today. I'm traveling on my motorcycle from Arizona, heading to BC. Yesterday my kickstand became inoperable as one boot had rattled loose, and another bolt was missing. Blaze not only got me the correct bolts and wrenches but got down on the driveway with my greasy bike and fixed the issue! Talk about extraordinary customer service! So grateful!

I needed a one time use Sawzall and the options seemed extremely expensive until a lady who was very helpful showed me an option that was $200.00 less expensive of an option.  That was great!  5 stars to the self-proclaimed, "Paint Queen" aka, "The Baker", for her help on this tool purchase.

The greatest little hardware store at the Y.The employees are very kind and knowledgeable. The paint department is the best to.Thank you to the employees and the owner who provides for our community members.

They show items on their website as in stock, but when you go to purchase at the store they advise the item has been out of stock for months. A big time waster….

Another great Ace store. Wonderful selection and friendly service.

Amazing home depot in el soler has everything you need to fix up your home highly recommend great service great staff very helpful 10/10

The Home Depot Associates were very helpful and fast, especially having had to retrieve an item for me from the storage shelves.

We like this location as it is more convenient for us compared to other locations. The paint department was most helpful. We ended up spending more than $8,000 pesos thanks to their help.

Very clean very organized decent prices.. had everything I needed

Went to look for a product to varnish my son's new bed. The store associate was very helpful. He show me the three different choices I had. But one would last longer than the other two. Polyurethane Semi-Gloss

Canyon Fork Ace Hardware

We are fortunate to have these guys up here. This place can save you from the drive down to Fresno. This store is very clean and organized. They have quite a bit of inventory. Surprisingly they have almost everything a big hardware store would have. They even recycle oil & fill 20 lb. propane containers here. Many of the staff members have given me great service with a smile. I installed a custom wood burner & after shopping online I purchased my Selkirk stove pipe parts here. The price was the same after using their coupons. They have a great selection. Somebody has put some effort into that stove inventory. I needed 20' sticks of #5 rebar. It ended up being cheaper than Home Depot & easier to get home. Unfortunately, their system doesn't accept ACE coupons that others stores have. This has happened a couple times. These pictures represent less than 10% of their store. They have a huge stock of lumber, pipe, rebar, quikrete, etc outback. They store most of it out of the elements too.

Great employees that always have the right answer! It is so nice to have a hardware store that has everything in our small town. Come here for any and all of your building and homeowners' needs. The pricing is very comparable to stores in Fresno.

Staff is always friendly and helpful. Normally find the alfalfa to be fresh and leafy the way my horses love it. Good variety of hardware and feed store items.

Very, very helpful and friendly staff. Every time I have gone I have been greeted so kindly and offered help if I needed it. Feels so welcoming going there and it is also very organized and clean as well. A big selection of so many handy things. Great store you should definitely go and see for yourself!!

Was greeted shortly after entering and asked what they could help me find, and started in on the whole list from lightest to heaviest. They didnt have one of the items I was looking for, but they helped me make exactly what I needed with off the shelf parts right there on the spot in no time at all. Amazing, speedy service, no delivery fees! 5 stars

Ace Hardware of South Pasadena

Found what I needed to carve my Halloween 🎃 Pumpkin…looks like the store is Christmas themed already 😎

Excellent experience once again. On October 5th, 2023, i purchased a 7/8" hole saw with the purpose of cutting into Abs plastic for a project. I finally had time to use it today, and it didn't work for me. It ruined my project and had to purchase a new sheet of ABS. However, i had thrown away my receipt in the trash as i didn't think i would need it. I have other Ace hardware branded hole saws that i have used on plastic and have worked flawlessly with this 7/8" being the only exception. Thankfully, i was able to get assisted by a very polite associate named Susan. She was able to find my purchase without the receipt by using my phone number that is linked to my Ace rewards card. I am thankful to her for helping me today. With that look up, i was able to make a return for the hole saw, and i was able to purchase two different styles of hole cutters to see which one will work best for me. I will be keeping both. Thank you, Susan, for making my experience stress free. Associates like you are the reason i keep returning to Ace Hardware for my project needs.

Absolutely garbabe customer service!
Called multiple times only to be put on hold for over 10 min. even called from 2 lines at once and they have no problem picking up initially but will leave you on hold until you hang up. And you could hear them pick up the phone every now and then just to put you back on hold.

When I can’t find it at the big box store this is my go to for hard to find hardware items. Helpful staff who will assist you to find what you need. That being said, it is quite pricey so plan to pay 20-30 percent more for your shopping experience. Love that it’s not a warehouse, but a retail store geared for customer service. Not just a hardware store,  they also have pet, patio and garden items.

This place is a huge ACE Hardware. Super clean and organized. The staff was very friendly and helpful. I bought a giant Craftsman tool chest. The guys loaded it in my truck with no problems.  So the strange thing was, it was $100 more in store than online. Never sure why that is. He told me just buy it online, get the good price and he'll get the tool chest ready for loading. I did that, got the good price and everything went smoothly.  Great job.

The Home Depot Ensenada

I purchased a Dewalt tool and it quit working 32 days later and the store refuses to honor their 90 day return policy or the Dewalt 1 year warranty.

One person in whole store knows English. He's very busy translating. Lol

LONG WAIT STILL DON'T UNDERSTAND WHY THEY WON'T ALLOW MORE THAN ONE PERSON PER FAMILY. SOMETIMES YOU NEED THE INPUT OF YOUR CONTRACTOR OR FAMILY OR FRIEND IN A CONSTRUCTION PROJECT 🧑‍🏭
😷👍

Our car got broken into during the middle of the day at the home depot parking lot. Window shattered and things that were not visible were stolen. We let the Home Depot management know about it and they told us that this in not untypical. The lack of response and the fact that the break-in happened during a busy day indicate a lack of security presence. The mall across the street has security people all over the place. I think Home Depot can do a better job. For now on, we will shop at stores with better security.

I have shopped a lot at home Depot Ensenada sometimes I get lucky and find what I need to many times I do not. The store does not maintain inventory or selection very well at all. It's not like going to the US. Most of the time when you find what you want on display there is no inventory of the product. Also, inventory is not maintained in the correct locations.

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