Lowe's Home Improvement

False advertising, offering this deal until the third of October but I can’t find a single store to honor it, as a business owner I think it shows your company’s colors not honoring a current promotion. Home Depot was willing to honor your advertisement before you! Ridiculous. Unfortunately they didn’t have the items I wanted in stock but I appreciate the willingness. Go to Home Depot if you need any tools they have better prices, honor their deals, and other companies when they won’t apparently!

This review builds on my last review of how much Lowe's sucks.  After selling me a non-working washer, and expecting me to buy another one so that they'd swap out the non-working one for a  working one, I told them to just pick this one up.  They were supposed to text me and let me know the 4 hour window that they would pick it up.  They did not text and did not pick it up.  I've now been on old with their "delivery service" line for fifteen minutes.  I think I'm going to simply have to file with my bank for a fraudulent charge - which is accurate, since I paid for a functional clothes washer and did not receive one.  Good God, what a horrible company.  Don't even consider buying anything from them.

I bought a dishwasher on November 24th and had an install date set for early December. The first install date came and the contractor Lowes uses no call no showed. They rescheduled me for December 27th, and cancelled on me again. A quick google of the contractor that Lowes uses (CRST Home Solutions) showed they have a 1.3 star rating with 150 reviews. At this point it is comical how bad of an experience this was, with many other reviews matching mine. Lowes does nothing to try and make it right. Strongly recommend you use a competitor like Home Depot over Lowes. Its frustrating to even have to waste time writing a review, hope this helps someone. Its also comical to get the equivalent of a "that sucks" from Lowes customer service and there is no offer to even try to make things right.

Everyone was so incredibly nice and helpful today during my two trips. From managers, paint dept, checking out and just in general. Everyone was great and I’ll definitely be shopping here for my home needs from now on.

7 month disaster!  We went to Lowe's to purchase 4 new kitchen appliances.  They require their "professional installer partner" to measure everything.  When he arrived he promptly dropped our double wall one (which there was nothing wrong with) and broke the glass out of the door.  He was also unable to get it back in place.  This is the very beginning of a 7 month ordeal. Multiple incorrect appliances.  Installer taking a sawzall to our cabinets making it look like a 7th grader did the cuts.  Multiple appointments not kept, etc.  Lowe's has stopped communicating when I explained that the microwave they put in is NOT what I ordered and paid for.  Their excuse:  "We ordered the right one".  What an absolute fiasco. Do yourself a favor, unless you are going to carry out the appliances and install them yourself, find another vendor.

The Home Depot

Hortencia helped us out at the register and managed to help us figure out our exempt stuff for the church and was super helpful in the process. She has a great smile and great customer service!

We were able to find all the things we needed for our Gaga Ball Pit construction and the boards were straight. Can't ask for much else.

Home Depot should be more considerate of people who don't get around well.  They set the store up so you come in one door, get what you need, then walk to the other end of the store to check out. Then have to walk to the other end of the store to go back to your car.  I realize they have pickup, but some of the elderly don't know how to use computers to set that up.
Thank goodness for Kevin. He was working at the return desk and was very kind.  He took pity on my 87 year old friend, and checked her out there.
I could have checked her out at the other end of the store, but would have had to leave here there alone. She likes to take care of her own business, like most of us.
Kevin was thoughtful and kind. We need more young men like him.

Off topic- Deserted on Christmas- Not a soul in sight.
Anyways, most the time has what me and my Grandma needs, we like building small things, she's a fan of decor for cats.... No issues with home Depot 9.8/10

I tried to do the survey on the receipt and it didn’t work 😫My husband and I were painting a small apartment and needed to get some paint matched. We dealt with Ed (a few times now!) and he was happy to help us WITH EVERYTHING! He made it easy and less stressful on us. He knew what he was doing and knew what he was talking about! Needless to say the apartment turned out marvelous! Couldn’t have done it without ya Ed!

Great site with friendly staff.  Everything is clean and organized so I read able to find what I needed quickly and get back to work!

Walmart Supercenter

I was overcharged multiple times for items that did not ring up correctly at the listed price. Whenever I call to address this, I was told I would have to come into the store to take care of it. I do not have additional time to have to make another trip to receive a refund on something that was not my error in incorrect pricing in Walmarts check out center. This is a very common issue I have when shopping at Walmart.

My experience at Walmart on Boardwalk today:
I showed up on my way to the airport to buy an electric razor and everything was under lock and key. While I might understand that that is done to protect the merchandise, most of these things come in boxes that are 4x8 in and not easily put in one's pocket.  Add to that the fact that nobody in the store had keys to the cabinet. Four associates tried to open the cabinet and could not, so I ended up having to leave without a razor and having lost about 25 minutes of my time. If you look at the picture, I fail to find something I could put in my pocket and walk out of the store with.
While I am not a frequent shopper to that Walmart I'm probably not going to go back there unless I really need to because chances are it might be under lock and key.

Wal-Mart Corporate really needs to take a close look at the downward direction this location is taking.  The overwhelming consensus from the surrounding area's customer-base is "The Boardwalk/Kansas City Wal-Mart Store #2857 is Dirty, Unorganized and has become a breeding-ground for a Less Than Favorable Crowd, regardless of the time of day".  Comparatively speaking, the Wal-Mart Store #1120 located in Gladstone, MO has quickly become the location of choice.  Clean, Organized and a Much More Enjoyable Shopping Experience...

Always a fun trip never know what u may see & experience. We counted...30 empty check out lanes, 7 so called shift leaders, managers talking & screwing off, & only 1 staffed check out lane w 10 huge full carts waiting. Good thing we only had 8 items & all of the self check out lanes were open. What exactly are we paying Wal-Mart front end help to do? Because it does not have anything to do w helping the public or customer service!!!!

The Asian gentleman with a thick accent (didn’t remember his name) really went out of his way to help me find what I needed, which I really appreciated. Everyone there’s seems very friendly. The reason I’m not giving 5 stars is because almost all of the products I was looking for was in the wrong spot and therefore not priced correctly. This poor man was trying to rearrange everything into the correct spot. Employees that are stocking need to double check that the items are in the correct spot instead of just throwing them in wherever they feel like and creating more work for the rest of their employees.

Huge thank you and shout out to Riece in electronics on Black Friday this evening. He was so kind and helpful. Black Friday shoppers are crazy and aggressive. You could tell he had a long day today being absolutely bombarded by customers. He had a huge line of people and he handled it gracefully and was so nice to everyone. We purchased an Xbox X series and a 55 inch TCL Roku TV around 8pm. He went back and got us our requested items as quickly as he could and somehow managed to deal with everyone else in line with a smile. What an outstanding human and employee. I'd be happy to encounter him again and I wish him the brightest of futures and the happiest holiday season ever. It is so refreshing to encounter a Walmart employee with such kindness and patience. He had such a light-hearted demeanor for what a crazy day he must have had, and I think management should know what a great job he's doing.

Very clean, well lit, great signage, and even helpful employees when you can find one. Although some people don't like self-checkout, I prefer it because it's quick, easy, and I can make sure I'm being charged correctly for each item. No complaints.

I have had some amazing customer experiences. I have staff offer to walk my bags to my car!  (From garden to other side of building where I was.) 🩷

The pharmacy on Alden - superstars! They are friendly, helpful! And the pharmacist - top notch! Helpful, kind, thorough on questions. 🩷

Please remind your employees that are filling online orders, to respect the customers that actually came in person to shop. You have many employees that will stand in front of you to grab an item, block you, don’t say excuse me and get frustrated if you need help finding an Item… you get a loud sigh or grunt…. Customers in the store should be #1, not treated poorly for shopping in person…. They really need a reminder of this. The employees rudeness definitely forces you to make a decision to shop other places instead.

When I place an online order, I noticed my order history and I get so frustrated knowing there have been times I placed Photo orders at this Walmart and they were supposed to be done within an hour or a set time. I would go pick up the photos, invites my order and you have to track down somebody for photos and your photos are not ready. My photos were never picked up And I had to waste gas and time to go get Photos that we’re not there when they said that they would be there. I figured they would have refunded me for not picking up the photos that they had promised that we’re not there. They never refunded the photos , the Walmart is very dishonest And it seems to me customer service is lacking. I have called about this before and my call always seems to get lost in the Walmart system. Also, my eye add, they are doing self check out yet. There is no one to answer questions that they should know. It’s funny how you would think they would put the employees that would be doing check out out on the floor so you can actually get some help finding things but nope you can’t find anybody either when you need help locating things or have a question.

I love this Walmart💙 Their staff is great, curbside pickup, too. If you are looking for a shopping mall kind of Walmart, this is not your store. I really like that it is smaller, so it stays clean, and you can find what you need quickly. When you have a toddler, shopping is difficult and takes longer anyways. The employees are quick to find, and they will try to find what you are looking for. Thank you😃

I go places to buy things, and I don't deal with anyone or employees but still asked at check out if I would like to tip... I don't mean this is happening in walmart  but the online order should be allowed to tip bcz someone took the time to look around and gather my items and then the same person or a different person took the bags to my car. I was surprised to know that they can't accept tips by policy. Or maybe is it good for employees so they won't consider them tipped workers and reduce their wages.. again America on papers never like reality

Asked for 2 plastic instead of dragging a cart for 2 items, a cart that just looking at the handle makes me sick as how stick and dirty it is...they felt I am suspicious,  bcz this nation is terrified from anything and nothing... I look around me and I see some smart Walmart detectives watching me...I placed a bag beside me, walked 3 step grabbed something and turned back the bag is gone... I asked who took the bag that answer was insulting... clean the God carts instead of acting smart..

Sorry and restrooms were clean. Liked that they had plenty of love cashier's. I refuse to use self checkout and only do so when there is no other choice.

Nice friendly place to shop. Clean restrooms,  I went in for mrs. Wages canning supplies ..but they were all sold out. But they did locate me to another Walmart store that had it. Was a bit of a drive, but at least my tomatoes/ cucumbers got done in a manageable time.

12/19/23 9:30 am. Was outside looking for a pot to plant a plant from my mother in-laws funeral 2 yrs ago. A present for my wife. It was on the top shelves. I hollered for help. The cashier didn't bother to come out of his warm I closed both till I grab the ladder on wheels. Told me I couldn't do that. I asked him to help me then. But no, he had to call someone. When I went to go pay. I asked for a manager. No one was There. I asked for a supervisor. She came and wouldn't look me in the eye and was very condescending to me.  You all are just rude to customers anymore

Our purchase of a dishwasher this afternoon was involved due to the cancelation of an incorrect previous unit purchased in error. Salesperson # 4585016 did an excellent job getting everything right in a timely manner. 👏

Disgruntled customer here. Last Thursday bought a dishwasher found out that night it didn’t fit space is 23.75” Friday called and talked to an associate and he suggested a different one not in stock and would have to be ordered I said I would come in next week and return/buy the new one. Came in today and talked to a different associate about the size and that I had the dishwasher to return in the car she said would have to return and order the new one. Went to return it and the associate there was confused that it wouldn’t return then found out about the 48 hour return. I’m hoping that something can happen to fix the situation and that the employees may be educated to inform customers in the future. The signage on the return policy is nonexistent except in the return department. Don’t know what my next reasonable option is but shopping here is not in the cards

My husband and I along with a friend of ours went to Lowes on Saturday March 25th at 10:00 a.m. to get supplies for a fence she is putting up next weekend with her step dad. We came to the store with a list of several supplies and my husband asked if we could get someone to help us out that knew their way around the store. We got set up with a young man named Tony. Tony took his time with us and helped us find everything we needed and even pushed one of our flat bed carts for us. His customer service was superior and even though he was wearing a mask we could see his smile. Thank you Tony for going above and beyond for us and making it a fun experience.

Well kept plants, wide selection, great deal on my huge basil and parsley plant.

Walmart

Went to this location to buy a marine battery. 1st rep I asked to unlock the cage to get the battery didn’t speak English. 2nd one didn’t speak English but understood that I needed a battery. Left and never came back. 3rd rep understood English said he didn’t have keys and would be back, never showed up. Finally I grabbed a manager and she unlocked the cage. Poor customer service, parking lot was a challenge as you dodge customers fighting for a parking space. I’ll never come be back

This is the worst Walmart that I've visited in the KC Metro. I was there for less than five minutes because they didn't have the three items I came in for (kosher salt, ground beef, and a refill PK of eclipse gum).

First, I think they're probably being robbed blind. In five minutes I saw at least three separate individuals blow through the entrance gates with products in their hands and then run for the parking lot. On an aisle I was shopping, I'm pretty sure I saw someone stick product of their shirt out of the corner of my eye. When I got to the front of the store, they were several employees just standing around chatting as the entrance alarms went off. No one seemed to even be paying attention.

Second, as I said above, they didn't have three simple things I was shopping for. I've been let down by the store many times in the past and this would be the last visit for me.

Finally, the place is filthy.

I do not recommend. I never have what I need and I think the place is downright dangerous.

Terrible customer service, asked an employee to get something out of a case and was told I needed to go to customer service. Went to customer service they paged overhead and I waited around 15 minutes for no one to show up, went back and they paged again. Waited another 10 minutes for no one to show up and my girlfriend and I had to track down several employees to eventually get someone who had a key to unlock it. Every employee we had asked pretty much said the same thing and that was to ask customer service.

The only reason I don't give one star is because it's close to my house. Almost all of the employees look like they wish they were anywhere else in the world. Listening to the way the manager talks to his staff, it's apparent why they feel that way.

I rarely go to Walmart to begin with because I usually have a less than pleasant experience. They have now completely lost my business. I was there trying to find something when I had 3 different young boys who worked there walk right past me and ignore me when I tried to get their attention. I finally was able to ask one of them for help when he called for another employee to come help me and then the boy he called over looked at me, turned his back, and walked away. The other boys were off with their friends who came into the store to visit. I complained to a manager and they knew exactly who I was referring to. That alone should say enough. It is beyond frustrating but really just extremely rude more than anything. Stop hiring young kids if you’re going to just reinforce unacceptable behavior and awful customer service. Doesn’t seem like you’d be missing much without them.

Home Depot, located at 95th and Metcalt in Overland Park,  KS is my preferred supply store with reasonable prices, very helpful staff to help and assist in making purchases. In-store kiosk for list of independent individuals specializing in gardening, small building projects...  Seasonal selections are great.  In-store specials.  WHAT IS DISAPPOINTING IS THAT MORE AND MORE ITEMS OTHER THAN TOOLS AND HARDWOOD MUST BE ORDERED ON-LINE FROM HOME DEPOT.  Wheelchair accessible,  Ample parking.  Pickup services available for online orders.   07-17-2023-  Mgb.

Shopper restored this 1938 Ford pickup and put a Chevy 450 chromed engine under the hood.  Nice!

Our online order fulfillment with delivery was rerouted to the Midtown store without our knowledge.  There were several issues, including broken items, less than the quantity ordered, and really poor quality of the items loaded by their team. I don’t recommend this particular location as they don’t seem to consider the quality of products be delivered to their customers. Now, because it will take more time than we have to wait, I’ll get to go pick up a Home Depot truck, load all of these poor quality items up, take them in to exchange them, and waste part of the day. I’m sure they’ll refund the delivery fee and waive the cost of the rental truck, but that’s not the point.

Kyle B helped me at 95th and Metcalf. He was So Awesome. He was knowledgeable,went above and beyond, was so kind and friendly. Felt like he had my best interest at heart

Always a great location for your home improvement wants and needs.  Usually have several choices to select from.  They have competitive pricing.  Be sure to sign up for your veterans discount

They have the nicest little mini Christmas trees during the holidays. My sibling bought their very own Christmas tree this year and it was beautiful. They are probably out of stock late in the Christmas season but earlier on they have a great selection. They also cut wood for you just like home Depot which I didn't know. I didn't realize Lowe's was kind of like a home Depot until recently. Haha what do I know? 😂

Went to HD and couldn’t find a tall tree. Went to Lowe’s across the street and glad I did the selection was amazing and got tailored services

Products here have generally been reliable, ranging from garden supplies to tile to ABS plumbing to storage solutions. When we've done store pickup for online orders, the staff have been friendly and efficient. Recently got some very helpful info about the store's inventory (this location and others in the area) from one of the staff members working in the garden/outdoor section — thanks Doug! Highly recommend checking with the staff if you're having any trouble tracking down a product.

Dustin in dishwashers and appliances
Was fantastic to work with and anticipated my needs. He showed a genuine interest in my dishwasher selection process and helpfully guided me along. He also has great product knowledge.

The store itself and staff were very helpful. If i need specific items, i will come back again. However, i will not be coming back to buy any appliances i plan to get professionally installed. I'm giving this Lowes a 1 star because of the installation and delivery service we received.

We bought a washer and dryer from lowes and schedule professional installation. The guy proceed to bring the appliances in but did not install them. When we asked why, he claimed that the vent was not long enough for the dryer and it was too tight of a squeeze to get the vent it.. My wife and i were able to complete this action within 10 minutes easily.

The installation service overall was horrible, a lazy individual who did not want to do the work himself. I'd highly recommend buying your appliances elsewhere if you plan on getting them delivered and installed by this lowes branch location.

I am here visiting family. Basically I have to say that if I didn't know that I was in another state...it feels that if you've been to one Walmart, you've been to them all. This one felt like the rest. However, there was only self checkout available. I have a spine injury and sometimes it's difficult for me. It would've been nice to have 1 lane open as an option for those who need a bit of help. But signs of the times.
The produce department was very nice and fresh.
Overall nice store...clean

Great store. Even as some prices are skyrocketing, Walmart keeps certain everyday items affordable. This store is always clean. Checkout is fast. This is my go-to store for groceries, clothes, and much more!

Came in for an oil change, as you can see from the pictures, it obviously wasn't done. Look how brown the oil is. Fresh oil is always a very light color. Don't know if you can tell from the dip stick that it is dark and over filled. Also, now my tire censors don't work either.

Walmart has become a mess since the cashier less check outs have come out. The isles are always filthy. When you need help you can't find it. Cardboard pieces laying around. Sam would roll over in his grave if he could.

Ordered 4 Chineese food dinners.  The gentleman helping me was extremely helpful & nice.  Sesame chicken was delicious.

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