Shell

Tonight when I called to ask a question like if they sold gift cards, the person working literally hung up on me because they said they "couldn't answer 17,000 questions" after I asked a clarifying question she didn't seem to understand. The most unprofessional and terrible service I've ever experienced.

This place stole 25 dollars from me. I got 25$ with of gas and was charged 50. When I called she said there is nothing I can do. What a disgusting thing to do to someone now a days. I don't even know how it happened and she hung up on me when I asked

I like this gas station  / truck stop. Employees are friendly and the truck stop has a lot of fun merchandise to check out. I actually did some Christmas shopping here.

Good looking place,  but there are some that make this place a little annoying to come to.  Ppl yelling & 🤬 cursing... come on now jacking up customers mornings up❗ Also  Designate / Install A Sink For Your Truckers, We Cook & Don't Always Like Eating Fast Food That You Offer... ALSO Where's Your Designated Spot For Recycling ♻️ ❔❔❔

If I could gifts zero stars cause I will gift it to the store. The owner has no respect for their customers. he believes that he’s some kind of God. I put gas gas or until today, because I’m not going back there anymore, literally every day, every day, and he’s always chasing me out tomorrow leave the pump even though there’s no one there

I don't go here much, every time I do go here, it reminds me why. Their clerks are usually rude. The gas is really expensive. The cigarettes are really expensive & really old & out of date. Go to Murphys across the the highway, they're a lot better.

Pulled up around 12:45 to a 24 hour gas station. Door was locked with a sign saying “mopping”.

Guy made us sit outside on the curb and refused to let us in. Never in my life have I seen this happen.

Open 24 but worker inside will just lock the door and do whatever.  Witnessed this a few times during very busy times. It's on my way home so I would stop to get a drink. I just left everytime but this time.  After about 20 min he unlocks the door.  Grabbed a drink and paid. Ask why the door was locked and he said he had to do something.  I replied maybe you should put a sign up to say you will be right back it confused customers outside who tried to get in and left.  Said I don't need a sign and cut me off when I went to reply.  Dude is rude and obviously doesn't care about customers.  Came for years.  Won't be back.

Sign outside says open 24 hours right? So tell me why I was smoking a cigarette outside around 1am and the employee walks by me with trash I say hi, not a word from him. He throws the trash out and goes inside. I finish smoking and try to grab a drink and some munchies but the door is locked. This man is stocking chips right in front of the door and doesn't look at me when I knock. I called the shell he answer says sometimes we're closed and hangs up. I try to call again to ask when he'll open back up but he doesn't answer!! I'm standing outside in his line of sight and he doesn't acknowledge me and let's the phone ring. Straight up disrespectful!

I was on my harley heading south on 85 and it started to rain really bad so I stopped at the shell and asked if I can hide out from the rain and the clerk was nice enough to let me stay and even let me have a cup of coffee very cool about me standing around to wait

Poorly run location in a money spot. Ownership is clueless and leaves an unfortunate staff facing the public with little support and exposed to undue criticism. Only support them as a last resort as they consistently leave their staff high & dry to make a profit.

Bait and switch. They listed the cheapest gas in the Denver metro area on gasbuddy. When I showed up, it was one dollar more per gallon. If this is your go-to, fine. But don't go out of your way thinking it's cheap gas.

Good gas station but would definitely not recommend using their car wash at all. I had my vehicle "touchless" washed and the arm didn't extend all the way out. When it was about to turn on the driver's side it kept going and scratched up the bumper. I talked to the attendant and gave all my information to be contacted by the manager. I let a week pass by and never heard from the manager. Had to go in a week after to talk to the manager, but he kept insisting it was "touchless" and that could never had happened. Interesting enough, he changed his opinion when I told him I had a dash camera and proof it DID happen. He told me to stop by the next day to fill out an incident report so they could check their cameras and investigate. Long story short, I have gone as far as to contact their corporate offices and almost a month after the incident and I haven't received an answer. So, I'm stuck with a scratched up bumper. Thanks a lot!

Do not use pump 6 at this gas station. I went there on July 4th and the pump did not automatically shut off and I wasted gas as I did not realize it was overflowing till someone yelled out that it was.

Charges your account $50 even though my car is only capable of filling up to $32. Maybe $35 when prices were higher. Took 3 days to get my $ back, it only started after gas prices went up. I only go because it’s right next to where I live. If you have other options do not go here. I’ve had countless problems with their pumps not working, asking a million questions, it’s my most hated gas station

Juan really saved my day yesterday by providing the best service and kindness. Thanks to him this is my favourite gas station now.

One of many denver gas stations that somehow takes more money to fill up than others. Pumps are not accurate . Beware

$20 for a drive-through gas station car wash? Other gas stations charge half that and you can get full service cleaning inside and out for less than $20.

This gas station will not sell a lighter (or other age-restricted items) to someone (36 years old) with only a passport (which is a valid and current government-issued id)

Only allowed me to get $15 in gas and forced me to waste my fuel points of .10 cents off a gallon

Dishonest and deceitful. On Sep 26th of 2023, my diesel truck broke down (2019 GMC Canyon never had issues). On the 25th of Sep I filled up half my tank with fuel from this Shell station. After my truck broke down I had it towed to a local Mechanic shop. The local mechanics found out there was unleaded fuel in my truck. The repairs cost me $5038. They asked me if I had a receipt of my last fuel up. I informed them "of course I do" because I always get an electronic copy. So I checked my email and sure enough...no receipt. (I mention this because I always fill up there because they usually have  one of the lowest prices for diesel). So I went to the actual Shell station itself to retrieve the receipt. They informed me their systems were wiped of data on the 25th of Sep and forward. I was able to get a camera recording of me filling up my truck with the GREEN nozzle (diesel).  So I called Shell and I sent them the copy of the receipts of every time I filled up there (which was almost every other day). They said they would do an investigation. After a month of not hearing from them. They informed me there was no mal treatment on their end. I will never go back to a Shell gas station and as a military member in the USAF I've let all my family and friends to never go there.

I used to love this place with the fuel rewards, you got a real fair price in town. This year they've had 3 of their big mega coupons that if you jump through the hoops at the right time you can get a coupon to use on that particular day and get an extra 20 cents off per gallon. Each time these have been usable they raise the price .30 - .35 cents the day before, so are actually paying more than if you would've bought gas 2 days earlier. In addition all the gas stations around are a better deal. It's shame I've told so many of my friends to get the app, and now I have to tell them they're rip-offs.  Why are all these businesses shooting themselves in the foot. I just don't get it. There are much better gas deals out there than these, And why have the deal where you have to do this or that to get this 20 cent discount that will actually cost you more money. So they lose you money and they waste your time. Too bad the old system that they had doesn't come back, because wow they are just not worth anything anymore. Sad

3 star, run of the mill, basic fill up station. Nothin' much else to report.

Includes car wash.

Knock off a star for the general malaise felt when attending fuel.

Do not go here at night the black guy Dee is very rude and over charges and believe me it wasn't an accident I asked for a refill of a soda and showed him the cup before filling it up and he refused to give the refill price corporate will be hearing about it if you need gas or a soda or anything there is a Murphy gas station literally one block away to the East on Austin bluffs I would recommend going there over this shell any day

We always stop here because it’s cheap for gas plus we get fuel rewards on top of that. Staff is always friendly and helpful

Snack options are limited like no hotdogs,no pizza and limited coffee options and a few snacks like Hershey's bars for a normal sized one cost 3$ when a king size on at 711 costs the same but is 3x bigger!
And the back of the building sometimes has a few kids from GW that look a bit sketchy vaping and suspicious being at the back of a gas station.
If you want more options for snacks,drinks,a very cheap lunch and etc head to 711 or the circle gas stations with more options and way better prices!

The worker inside had terrible attention and in addition they did not allow my daughter to go to the bathroom because there is no bathroom, once inside the store I did not spend a single dollar, I had planned to buy snacks for myself and my children, definitely if I had not already paid for my gasoline In the pomp, I would not have spent any dollar in a place where they do not care for their clients.

Very nice guy behind the counter! He gave me free Carwash 3 times already.

If I could give zero stars I would. Accused me of stealing candy while there with my 4 year old daughter. Then when I asked what they believed I stole just told me to pay for items and leave. Showed my purse and asked them to search me. No rationale given and could give no reasoning behind this accusation. This happened while I was at the register with several items to pay. I will never go to this station again.

Very nice guy behind the counter didn't have any stamp booklets to sell,  but was very nice to go into his personal stamps and give me one for free. The place also seemed very clean and friendly.

I go here at least 5-10 times a week to get gas, snacks, my cold Starbucks and pizza. The pizza is made fresh and yummy.

They lie about their prices and make up new prices at the counter. Then when you say the shelf had a different price, they just say the price changed. That's illegal. They can't put price tags on the shelf that say one thing then charge you another, higher price. What's wrong with them? Say sorry, honor the price on the shelf, and then change the price tag on the shelf. It's dishonest and rude. What goes through their head that they think that's ok?

Prices are higher than anywhere else around them, but the people are very nice.

The car wash is horrific! Don't bother using it! Went through the auto car wash 2x and my car is still very visibly dirty! I think a sprinkler would do a better job than that automatic carwash.

There is averynice woman that works here. She cares about people. Its rare to come across people like her. This gas station is a great place because of her.

How is the cross eyed weirdo behind the counter gonna tell me I can't buy monster energy drinks for my kid? So sick of this weird gas station and all the unnecessary garbage. Gonna find a different gas station to frequent from now on.

ALWAYS a pleasant experience when I come here!! Nightshift is BY FAR the biggest reason they are probably still in business! Thanks for being friendly and understanding!! ❤️

Was told she was unable to sell any tobacco because the ID machine isn’t working…..what happened to just looking at an ID?? Waste of trip and lazy-you could of just looked at my license lady.

Didn't go inside. Not exactly my favorite part of town. Sadly, many homeless individuals in the immediate area looking for handouts. May God bless them all...

A decent gas station at a thoroughly busy intersection. Very clean on the inside but it seemed a little understocked, there were no hot dogs or anything on the warmer, the clerks seemed more interested in chatting with each other than getting the customers processed, and the clerk that was checking us out did the slowest bagging job I've ever seen in my life

DO NOT GET YOUR CAR WASHED AT THIS SHELL STATION!  It cost $20 With no other options for cheaper washes. It did not get my car clean, still dirt on the sides,  and there were streaks on the windshield. I went to the manager. He just said the only thing he could do is have me get the car washed again and there would be no reimbursement. I brought my car through a second time and it was still dirty with streaks on the windshield.

Got a car wash at this location, spent 20 minutes after the wash trying to get the sticky yellow soap off my vehicle. Gas station owner told the clerk to tell me there's nothing she can do. Won't be back.

This gas station doesn't put pennies in the drawer and they don't round up. So they take between 1 and 4 cents from everyone who pays in cash. I'm pretty sure that's theft and probably some other charges but I recommend going to a business that doesn't steal from their customers. I argued the point and the employee tried to go to her car to get me my change. Point is, businesses should steal from their customers

I was in the other day felt light headed come to find out there was Co2 LEAKING,,,It got reported but not fixed as I was in again today and got the same feeling  I hope the employees are ok  being confined in that box,,i know its safe from bullets but not Co2. And  without employees or customers a buisness is nothing,,, if there were negative stars I'd give 5

I highly DO NOT recommend using this car wash on property. Top Dog Wash, Suncor owned. Way overpriced for a quick wash and it left my car filthy and covered in a dirty film. Doesn't show base rate prices only "club"specials.  Waste of money and time. I suggest going elsewhere. $13-$15, only two options.

Too bad there's not an option to remove stars - I can barely stand giving this review a 1 star. One of the most awful customer service experiences I've had in my life happened here. Last night (sun 10/22)  around 930pm, I stopped here to gas up. I was very low gas and had to gas up at that time. I was gifted a $30 shell e-gift card. When at checkout, told the lady there I had an e-gift card, wasn't sure how to use it. Right away she told me they don't accept gift cards, there's no way for her to enter it in the system or scan the bar code. I tried telling her, the scanner would scan a valid bar code and she completely refused to help, telling me to go get gas elsewhere, walking way from the register. I ended up downloading the shell app, because apparently that's how the e-gift card works and was able to pump the gas. This same lady, walked out of the store talking on the phone, telling whoever she was talking to that there's no way this should be working, she doesn't know how I'm pumping the gas, they don't allow gift cards, she tried telling me it won't work, and how did I get the gas pump to work. So damn ridiculous. I've told her several times this location should accept e-gift cards because the Shell app sent me there. Mind you, she messed up a transaction for another customer who was there before me. While she was so busy telling me she's been there for 17 years, she knows what she's doing and the don't accept e-gift cards, maybe the Shell corporation should provide some training to her, showing that e-gift cards are in fact allowed. Again, ridiculous, insulting and just horrible customer service. I suggest everyone get an e-gift card and go give this lady some practice😉

The lady working this morning has to be the most rudely person. How you keep employees like that I will never understand.  If you don't like you job quit. There is no reason in the world to treat customers like that. If there was a 0 star to check I would have checked it. You lost my business and I know you don't care. Very bad business at this location

Lady working tonight is very angry and rude. Someone with that attitude does not need to be working in customer service. I am a General Manager of a company and I would like to know if one of my employees  acted in this way . Especially without being provoked . Makes you wonder if she’s just racist .  To raise your voice and cut off and over talk customers. Employee was in the back I waited a few minutes to be treated this way . I told her sorry she’s having a bad day and I left she continued yelling comments. Also I see the same lady in some of the reviews with pictures and  nothing is being done . Is it ok she treats people this way at Shell in Thornton?

Dear owner, I think you should know this as you may not be aware that your associates are refusing to serve customers.
Today at 730pm, I stopped at this shell gas station as I normally do never have i had an issue before. Today, this lady in the picture you see below refused to open the doors to anyone who approached the door. She was talking on the phone, laughing on the phone, not acknowledging anyone knocking on the door to get her attention. let alone, there were 3 other people outside the store already trying to get her attention when I arrived. When I knocked, she turned to look at me rolled her eyes, continuing her phone conversation. There was no sign stating the store was closed temporarily what so ever. This is so unacceptable and unprofessional. This lady needs to be retrained or given a write for her behavior. Instead of making the store money, she is making the store lose money.

I tried to buy lottery tickets at this location. The guy behind the counter said he wouldn't give them unless I paid cash. He said he didn't want to run my card. I asked him why and he wouldn't give me an answer. Asked him to clarify that he didn't want to make the sale and he confirmed and said "no". I walked out with nothing.  I wish I would have known this before I spent $100+ on gas and a car wash. I will find a different place to spend my money.

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