Shell

About a yr ago i got gas and bought a car wash then waited by the pedestal and nothing was working. The car wash didn't work and there were no signs or cones at the time and the clerk would not return my money. She said I need to save the number and use it later when the machine is fixed. Months go by and there are now cones what seemed to be permanent and didn't work for months. I never go there to get gas anymore because I was upset. I don't k ow if the wash is open now or not, but it doesn't matter I go somewhere else now. They now have my car wash $ and not any of the $900 I spend each month on fuel.

Carlos is always extremely helpful and kind. Great employee deserves a raise or bump up in management👏

I got $10 of lottery tickets this morning and paid with a $20. I turned and left without getting my change. The nice young woman reminded me and handed me back my $10 in change. She could have easily kept it. Nice to see honest people.

The customer service here is always great.

A lot of the negative reviews are about the car wash, and I agree with them although I've only tried it once. Don't recommend the car wash until it's been serviced.

We ask a simple question about the restroom. Ooh well ,we walk out.RUDE Male replied manager clean and close the restrooms. If you dont like it,, You can call tomorrow  manager will be here at 8 am.. other young cahier look puzzle  by his replied.

I stopped by because I had to check something for my job there. And the Owner or Manager offered us a free coffee. My two coworkers and me made Iced Coffee with a cool machine that I never seen before. That was a nice of him because we normally get rude people that question our job. In the past, I have come to pump gas and it has been quick service with the pumps having receipt paper to be printed on the machines.

The people there wouldn’t take my coupon even though the coupon states it’s eligible to any location that sells the product. She didn’t take the time to read it.

Just dropped off a package. Seemed easy enough. More convenient than other USPS locations and no wait. It was a bit odd to see someone wearing a Shell gas station shirt working the counter but no issues. I guess this contract location is a way for USPS to save money.

Do not use this place. Shipped out of here with tracking 2 day priority. No other scans after I dropped off. Basically they stole my package and don’t care. Had to file two claims with USPS and called them and the girl working could care less. Will just use FedEx now but if you need an actual USPS don’t go here. They are contractors and not the actual post office. No accountability.

There's a milk crate on the ground when you turn around from the drink cooler full of  alcohol beverages. I have notified the cashier multiple times multiple different cashiers that it's a trip Hazard and that I've almost fell on it twice. I have watched multiple other customers almost fall on it. I have listened to them also complain to the cashiers. You want to save a couple bucks to sell some mix and match  beers when you're about to catch $100,000 lawsuit over a trip hazard...
I'm happy to report after a year and a half of me talking with employees about this trip hazard, one week of having this post up and the beer milk crate has magically disappeared... Thanks Shell!

We had a horrible experience with the attendant in the gas station store when we were having car issues. To give background, we got off the freeway and came to this Shell gas station when our tire pressure light came on. We pulled next to the air machine to fill our tire, but we could hear the air coming out of a puncture and the tire was completely flat within 10 minutes of getting there. This was a rental car, and it did not have a spare or a tire repair kit, so our only option was to call a tow truck and an uber to carry our 6 passengers (which included 2 toddlers). During the 1.5 hours we were waiting for the tow truck, 3 cars came to get air and even though we were partially in the parking spot, they were able to pull their car close to the air machine and fill their tires, all while being compassionate and kind to us as they saw our flat. Despite this, the gas station attendant came out twice to yell at us AND call the police. Even after explaining the situation, she accused us of being "so rude" to those who needed to pump their tires. She told us that she knows we have a flat, but that we can still drive on the rim to move it out of the way. And worst of all, she ended up calling 911 to report us for staying too long and blocking the machine. The cop was very gracious to us, made sure we had a tow on the way, and seemed confused as to why the attendant called them. This woman really made an unfortunate incident much more stressful and lacked any sort of human decency or awareness of what warrants a 911 emergency.

Horrible place! Pumps can't read your card. The contact less payments also don't work. Its almost 2023! You walk in and it feels old and disgusting. I got charged the same transaction twice. It's a nasty gas station in a decent neighborhood. Skip it and go a little up the street to CHEVRON.

Car wash does not accept cards you have to use an app. I have used it 2 times and when I pull through no water comes out so I have to go in and get a code to punch in. Just purchased the code inside and save yourself some time.

The Old women She dont speak espanish . The fat lady doesn't speak Spanish. and she has the face of a nopal.   COME ON

Worn out old pumps, but they function well, just look awful. The fountain soda machine inside is wacky, you'll press one button and get something that tastes like it but totally off, like it was mixed with something else, definitely not getting anymore fountain drinks. Morning time employee was kind and polite. Overall not a bad gas station, but not very good.

I stopped here after getting a very low tire pressure warning. It had dropped drastically and fast and I live in VA so I was a bit panicky pulling up to the service area. The young man (wish I caught his name) checked my tire, but couldn’t find a nail. I was worried that I wouldn’t make it back to VA without going completely flat, so he overfilled it and reassured me I would make it home safely. He didn’t charge me anything, despite me taking up at least 15-20 mins of his time. I did make it home safely, and I’m so grateful for the kindness and calmness of this employee. Thank you so much!!

These hours need to be updated. They are not 24 hours and I agree with one of the previous reviews, RIP OFFS . I’ve been three times and they have charged me a different price for items each time.

Not 24/7 old man doesn’t like customers and gives creepy vibes go somewhere else

6:03 am and is close. It is so ridiculous

Very rude cashiers. Arrived this morning running late and the doors were locked. Cashier saw me and turned his back on me. Completely ignored my presence. But I'm grateful he did that because it forced me to stop at Shady Grove EXXON. That place is spotless and the cashiers are so friendly. I'll be taking my business there from now on and I'll be advising my neighbors to do the same.
Good bye

Bad service, two ladies at register seemed to be busy and answered rude as I asked for restroom key. I'm a truck driver just fueling up and using restroom no need to be rude while they're doing there JOB.

Been coming here for almost 10 years. New management has been really whipping this location into shape, despite all that goes on at this corner. Workers of all shifts are usually friendly and helpful. The quality of the gas has never changed even when I’ve changed vehicle types; it always lasts the longest in my tanks. Being a regular somewhere really makes a difference to me, especially when you see the effort being made for a simple customer service experience.
Also never had a problem with the car wash you just have to drive slow.

Worst experience, horribly mean  attendant!!  We ran over a razor blade resulting in huge tire leak in our 2016 Jeep Patriot. We needed air b4 rim got too close to the ground so we could use FixAFlat. The attendant would NOT turn on the air!  We explained our situation yet he STILL REFUSED!! We were polite; dressed in business attire. Each time we asked earnestly he just stared w/an 'oh well, too bad' kind of expression...meanwhile, we could hear the air leak from where we stood by the cashier window!  Needless to say we were now on the rim so could NOT use FixAFlat until air was added & had to drive on the rim (more damage!) to the next station.  If I ran out of gas in front of this station I would walk with a gas can a mile down the street to the next one before giving that place one penny of business!!

Everytime i ask to use my rewards number they always skip over that…they need to maybe have more training in that if they have no idea what they are doing

Car wash does not take cash or credit. Must go in store to get wash #. 5 washes 6th free.
Update: really terrible wash result. I paid the $8 wash n it didn't wash a small SUV very well at all. I think the machine is just well past it's prime and should be retired. Won't be back.

The service is very bad, they don't know how to treat customers. This is my experience: I put gas in my car, I went to the market, bought a soda and a charger for my phone, after a week the charger did not work, I returned to the store with the charger, the box and the receipt exercising my right as a customer. I explained the problem to the employee, the first thing He did was question my version and question my honesty, insinuating that the charger had not been bought there. First mistake, the CUstomers version should never be questioned, after verifying that the Charger did not work, He gave me a New one, actually did not give it to me, he threw it at me without any respect for me and with zero Professionalism. The Owner should teach his Employees to Treat customers with more Respect. I will not return to that place

I would not recommend this place if you need serious MB maintenance and repair .

Only good for fast oil change and tires , they can’t repair ABS or other serous repairs .

They Charge more and that’s not fair .

I can not believe how blatantly misogynistic these workers are. I specifically told them I did NOT want synthetic. And they overcharged me for my oil change. My car has been taken in multiple times by my ex and he got a better rate for the same car.  Blatant discrimination against women. It’s truly despicable. It’s the 21st century and we should not fear getting one pulled over on us.

It was my second time trying this station. The first time I heard nothing go into the car for the last few dollars. Strange. This time, I just put in a dollar plus change just to check. Station pumped in straight air. Half a gallon should give a car at least a couple miles. Turned on my car and nothing moved in the digital range.

I reported this to the cashier. Cashier said he can't refund my money since the machine says I "pumped". He said I can take my receipt and bring it up to his manager the next morning.

"He's not going to do anything about it, is he?" I asked.
"Nope," he responded.

Do yourself a favor and just use the Exxon adjacent to this Shell. The Exxon is always well stocked and clean.

Why is this gas station still open? There’s always an issue with the pumps and the people inside don’t bother to put up signs. This gas station is pointless when 90% of the time there’s an issue and there’s no ACTUAL gas to get. A literal waste of real estate.

Looking at the dozen of people just sitting and standing around the pumps and the small lot,some passes out at the pumps blocking cars from filling up you would think it was 1991 at the hight of the crack epidemic. What a damn shame!

I find this station's prices competitive and most times, lower than other major stations w/in 5 miles.  While the property attracts a lot of "foot traffic, for the most part, I feel relatively safe.

If this is the gas station that's located on Wheeler and Southern avenue only thing I can say is be prepared anything gos  and watch your back while you up there 🤷 I gave it two stars because the gas attendance is always nice

Unsafe location, drug addicts homeless and mentally unstable individuals. Not safe during the day nor night you never know what will pop off. Very violently active place

Too many people hang out up there Safety is a issue for me.

Stopped in here today because my car was making a weird grinding sound. I thought maybe there was debris trapped underneath it but I couldn't see anything.
The convenience store attendant walked me out to talk to the mechanic who said they would put it up on the lift and take a look underneath. It was VERY busy with every bay full but they got my car in there pretty quickly (~20 min). I was waiting on the sidewalk in 90+ degree heat, the convenience store attendant came out to offer me a seat inside in the A/C. So nice!
Turned out I had some branches stuck underneath the car which they were able to remove easily and see there was no damage. Best part- the mechanic refused to take any money for the repair! He just asked me to please come back sometime for an oil change, tire rotation, or other service. You bet- I will DEFINITELY go back to this Shell station!!!

Shell has refineries in Nigeria and other parts of the world, which are polluting the local water supply and killing everyone, leading to protests. Shell hired the military in Nigeria to kill the locals and burn down their houses. I'll never go back to a Shell station. You should join me.

Came about three months ago with a check engine light on. They told me that they had to change a few sensors for $550. The problem was sill not fixed, so they claimed they had to reset the timing belt. This cost me at least another $100. The check engine light was still on after the reset and they told me the don't how to fix it! This cost me almost $700 and it took about 3 weeks without even resolving the issue! I had to go to the deal to get it fixed in one day! Avoid them at all cost!

Person at the cash called Shark,  at 11 am on 11 Sep 2021 shouted at my husband to get out and refused to serve him. We called the police and the officer went in and dealt with him.

I understand your workers are not well-educated and extremely lazy. But at lease pick up some customer phone calls please? Jeez

Hi everyone, beware and possibly avoid using the CarWash machine here because it appears defective and not washing the vehicle properly. It washes some parts of the exterior but skipped other parts despite paying $13 for the wash. Also, this particular store management somewhat has poor customer service.

If you want to use your reward points, do not use this location. As someone pointed out below, rewards points does not work. My points disappeared without being applied. Also, there is no choice whether to use it or not (all other places give this option).

I went for carwash today purchased the $15 carwash, there wasn't enough water to wash out the soap and when I spoke to the cashier he said that's how it is and he told me all he can do was to give me another wash. After that re-wash the air got shut off after 10 secs instead of 60 sec. It was not worth spending $15. If i could give 0 star i would've given for today's service.

Customers Beware....the owner severly lack customer service and management skills. I never thought I would have this exchange with owner of a business.
Profit over People (quality products)

I purchased gas, snacks and 2 face mask..... a few days later I opened the package and noticed threads coming apart. I brought it back unworn and he refuse to exchange. #wrong

He lost a customer because of 5.99...such a shame, the item was faulty and he lack the skill to make an executive decision about $5.99. Sad thing, since opening I like spent over $500.. I normally got gas there every 2 weeks and a car wash.

Not enough space in there miss leading sigh with a car wash. You are looking for one price then get to the pump and different price from see on the big sign because of car wash.
They are tricky!!! Buyer beware!

Be very careful when pumping gas here, Pump #6 will not auto stop when filling up… got gasoline all over my car after overflowing. They said it never happens, but I know of another time this happened at this gas station.

Also tried to use the one bathroom available, the other one is forever out of order, so they call the one available “unisex”. However the stench is unbearable the second you open the door 🤯 It becomes very clear the owners don’t want to spend the money needed to maintain this place.

Very convenient gas station location otherwise, just be wary that you’re probably stepping in gasoline and good luck ⛽️ try not to explode 🔥 and you really don’t want to step into that restroom 🚻

they took my points after their machine was down, didnt even get my points off of my gas, this has happened to multiple other people if you read the other reviews!  their disgusting rude nasty old man cashier had a funky attitude, i’m going to corporate about it cus this is ridiculous.

Made a special trip to this station to use Giant rewards.  However, cheated out of points due to pump card reader not working.  Rewards number accepted, then pump would not read 2 different cards.  Transaction auto cancelled at pump. Had to pay inside where the same card worked, but the points were gone.  Basically told too bad, better to pay inside.

The elderly white gentleman at the register seemed unfamiliar with the system and struggled with the process, leading me to seek gas at another Shell station because he couldn’t get it working.

The posted fuel sign price by the road was $3.49 but at the pump was $3.69. False advert to lure you in

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