Honda Satélite

Would not honor Honda warranty on 2 year old vehicle.

Excellent place, they took good care of me from the reception, from the moment they gave you something to drink until the car was delivered, the entire purchase process was satisfactory 🤗❤️ I love their cars ☺️

I loved the attention they gave me, excellent advisors, I recommend the establishment to make your first purchase 🛍️

I love cars, I'm going to save more to be able to have that powerful CIVIC that is unmatched with its turbo engine, thank you Honda for coming to Mexico 🫶🏼🏁🚗 HondaLover

Los Reyes Ford

Ford Zapata Aeropuerto

The worst ever agency...just ruining reputation of a great company

Toyota Mérida

Good, but is empty there are no cars available

I ordered a part for my truck. It only took 3 days to get it. The service department has English speakers. Outstanding service.

Great service near where we live here in Merida. 😀

One star for being clean, quick and friendly. Unfortunately the cars we wanted to see were not on display and would not be available to take ownership until 3 months later after putting a down payment. Additionally, we would not be able to pick our color or model, but they said we get whatever they send them. Lastly, we were given one quote that we felt was too high given the circumstances.
This was followed with a second quote that was slightly lower but still did not meet our needs. Finally we were presented with a 3 and final quote with something that made much more sense but it came with a cost of 20,000 pesos a year. While Toyota is still one of my favorite makes of car, I am holding back two stars for our poor sales/financing experience at this location.

The best car dealer I visited. Very professional each department. I think many businesses in Merida should learn from them how to treat client ☝🏼

Giant Motors

Tell us where the parts are listed, their evaluations are lousy, it is better for your insurance to fix them.

They are professionals at their work and they deliver your car on time.

It is one of the most unpleasant workshops, they moved me to a waiting room that even had dog urine, the place is completely dirty and the person who received my car was very inattentive...I will not return here..

I went to the workshop and the attention was terrible.

Toyota Altabrisa

Was blown away by how rude the receptionist was. Also told me I could not buy a car unless I was a full Mexican citizen.

What sales person roles their eyes when talking to a client.

Easy test drive. Great customer servicing. Will process paperwork without the client having to wait all day. Fantastic pricing. Ask for Maurico !!!! EL HABLA INGLES.

Don't go there. It takes them an hour to check you in and an hour to check you out. $65 for an oil change,  and then a list of things to repair that another Toyota dealer said I don't need.  They charged me for something that could not be used and they have no way to issue a refund to the same card, so they gave me a check that was marked for deposit only so that the bank would not cash it. After 2 weeks they have not resolved it.
While I was waiting there several people came in to complain about various problems,  they only gave everyone the run around.
Stay away.

Very helpful place, would definitely buy from them again!

Hi,this toyota body shop,,includes sale car outlet,new and used certified cars,plus,parts service,and the attention is VIP,,includes many amenities like children area,coffee and snacks,,the whole place is very nice and clean,,,

Nissan Altabrisa

Excellant customer service provided for scheduled car maintenance services. Personable, polite and very helpfil. They are consumate professionals.

Awesome 👍 place and there service was awesome very professional!

Buying a car in Nissan Altabrisa was a real torture... why? Let me explain the whole story. Me and my husband bought a car from them in September. Wasn't the new one - someone was using it for 2 years, but was in a good condition - except seats and bodywork. Anyway - at that time it wasn't a big problem for us, cause the car dealer (Mrs. CARMEN - I recommend everyone to stay away from here as much as is possible - I will tell you why later) said that the car is going to be painted, they are going to clean and exchange damaged seats, and so on... As she promised car supposed to look like a new one after next 2 weeks. So we signed the contract and we paid in advance - cause that was the main condition to get that car from there. What happened next? After 2 weeks car wasn't ready yet and our Mrs. Carmen went to California. Thank God she was in touch with us via WhatsApp. So everyday we were texting with her and asking about the car. She sent to us many voice messages, telling that the car will be done soon, that must be painted, that the seats are almost ready and so on.

Finally one day she informed us that we can pick up the car from Merida. So we went there. And here we got really disappointed - car was waiting for us for at least one week, wasn't painted, seats looked like a disaster. Mrs. Carmen stopped picking up phones from us and at Nissan office no one knew what's going on with that car. We went to manager to claim what happened. Unfortunately we couldn't get our money back from them. To help us - manager promised that she will send our car to paint it in Cancun. So we took that car with us, and... WE ARE STILL WAITING. Time flies and they still didn't fix nothing (it will be 2 months soon since we bought that car). Last week when we called them to check it - manager just told us that "they didn't get any authorisation, and that's is".

Authorisation from who? From the president of Mexico or what? How much time can take you guys there to fix the mistake of your representative?

Do I recommend Nissan Altabrisa service? Definitely no. But I'm still giving them a chance to solve that issue. And hopefully then I will able to say something good about that place, cause at the moment is not possible.

Gm Servicio

Nissan Circuito

Good customer service personnel,  very attentive and knowledgeable of thier Nissan cars and trucks

They do what they want rather than what you want. Lots of upselling.

Expensive service. Nissan Altabrisa is more cheap

Volkswagen Divol Lindavista

The attention is good. The waiting time for the delivery of spare parts is very long. The payment process with printing is slow. The use of so much paper for purchases seems unnecessary to me. :). I hope they improve it

I thought it was very good service from the salesperson Sherry Espinosa.
He resolved all my doubts, good attention, follow-up...
Very good saleswoman and the place is very comfortable.
I recommend that you introduce yourself to her.

I only complain about the detailing and service, the car was not serviced with a simple cleaning and polishing.
Some details of painting, service, the stereo with many recorded cell phones also fills the memory, affecting your command controls.
Since I have experience with the brand of car I bought, it was easy to get it working again.

When they buy a pre-owned vehicle at the location and at the time of delivery.
Go with plenty of time to inspect the unit so that you don't have any surprises in your rush.

The unit turned out very well mechanically, but I was disappointed with those details that I had to do, cleaning and tuning.
And at reception it seems that they are only going to introduce themselves, they are too lazy to attend to you, they let you pass by as if it were your house, they are only on their cell phone or gossiping every time I went.
How can you not see the professionalism for the brand they are representing, regardless of whether it is a dealership, they have the logo on their uniforms.

I hope that when I go again that will change.

Greetings!

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