Nissan Rivero Las Torres

Excellent service, they have a waiting room so comfortable

Terrible, very expensive services. And I once had to see the manager yell at the employees there in front of all the customers in a horrible way. A few positive leadership courses wouldn't hurt. Fat experience.

On another occasion I bought a car, and the seller made a mistake and the day I went to pick it up, they lowered my car. Fatal fatal fatal.

I can say that it has been the worst experience of my life buying a car at this agency. I have a long list of things they failed at. And the last thing was that my vehicle registration and the invoice were wrong even though I paid for the management service. You have no idea how I feel. And I am also almost sure that there will be a cost for this change in vehicle registration.

The advisors are upset because I insisted on taking the truck...I took my truck for a warranty due to a bad sale of pre-owned...and they entered it 5 times for a noise that they couldn't find and then 2 times for a different one...if they are going to buy pre-owned, pay attention before buying and when you receive the vehicle now nothing will happen

Buick GMC Cadillac Gómez Morín - Grupo Rivero

We have purchased 2 vehicles from here Denali and a Escalade and are salesperson is always super informative and helpful. The service center is always super busy but works very efficiently. Will have my business from now on.

It's encouraging to see that business' owners invest in their infrastructure for the sake of a better customer experience. Kudos for this car dealer.

Terrible, they are not interested in selling cars, one salesman for 3 waiting clients, and to make matters worse they do not have the courtesy to call back to see if you are still interested. I left my phone so they could call me later since I didn't want to wait (it wasn't worth the wait because they didn't have the car I was looking for on display) and I think they had little interest in selling (after 2 weeks), they would have to give me the Come back again to see if your advisors are now available.

My truck has been in the service shop for 2 weeks and they still haven't given me a final diagnosis of my vehicle's problem
I only know that the transmission failed 😔

I will never ever take my truck to that agency again.

The first time was for a major maintenance service, they charged me almost 18,000 and it took almost a week, they told me that the control of the electric mirrors did not work and that is why sometimes they did not move, they changed it for a new one and the problem persisted. In summary it was a short that I had in a mirror that when water entered it failed, an electrician charged me 100 pesos to fix it.

The second time was to change the oil, after 2 hours they call me to tell me that the water pump and the two front forks need to be changed and they give me a quote of 56,000!!. When I asked for an explanation of how they detected that I needed this service, they did not know how to tell me and they shielded themselves with "this is what the workshop told me and they are the codes that the scanner gave me" I asked them to give me or show me the result of the scanner and they did not want.

I took the truck to another shop for a 2nd and 3rd service and they did not determine that any change from what was mentioned at the dealership was necessary.

Toyota Monterrey

Poor customer service, not what I expected

great service and attention at every moment.

Right now is under construction, service is really fast

Super fast, good prices, quality and services.

Extremely helpful and professional staff!

Nissan Rivero Contry

Honda Tec Valle Oriente

They have free treats some times :) and always coffee/hot beverages for free
They're quite friendly and helpful.

Service is great with Francis, salesperson. but car delearship is hard to get in or out with own car.

Parking space is limited but still 5stars

Ford Garza Sada

Excellent service, they just have to follow up more with their clients.

To be honest, despite being a generalist brand agency, the sales and after-sales service is very good, in fact the brand was one of the best agencies. I would definitely return. And I would definitely recommend them as I already have. Let's hope this continues for the next 23 months.

In this agency there is corruption in the waiting list since March, I have a ranger raptor separated. At that time there was no waiting list. I am at the top of the list. This week the vehicle arrived and it turns out that they are going to give it to someone else. I asked to speak to the sales manager and they didn't give me an answer. I can't find it. It seems like it's hiding. This tells me that they sold my shift to the highest bidder.

Ford Lázaro Cárdenas (Valle)

Excelent service, paint and mechanical shop, very good quality

Good place to take the vehicle for maintenance, they always have more units on the date and time they mention.
They do a good review. You must schedule an appointment for better care.
Update: I confirm the good customer service and attention upon receiving each of the units.

Terrible service, to fix the skull stop, first they told me that they had not received the new update 🤣🤣🤣 after a month I took it because the autozone told me that it was the focus of the stop🤦🏻‍♂️finally the paths asked the focus which took 2 weeks.

MG Las Torres

PESSSSSSSSSSSSSSSIMOOOOOOO SERVICIOOOOOOOOOOOOOOOO

Terrible service. I put my truck in the workshop for an accident. And something that was to be fixed no later than a week took a month a week and yet it comes out with different colors. They couldn't match the paint tones. And I had to leave it again to match the tones of the paint. Too inefficient.

This financial company is a fraud and they spend their time scamming people, the lawyer Marlene Villarreal has gathered documentation of at least 30 victims who had their down payment stolen, were tricked into signing promissory notes of 400 thousand or more and then disappeared; When they went to complain they called the police and the manager Hugo Rivera threatened them.
The positive reviews they have are fake and they made them.

Terrible service. 13 weeks to get a windshield replaced. The first one arrived in 6 weeks and it turned out that it was crashed (or they crashed it) and according to the replacement it was going to be in 1.5 weeks and it took another 6 to 7 weeks. Then according to it it was a one day job and it took 2 days. I don't know if it's this agency or a general problem, but what is certain is that I will never experiment with an MG again, even if the cars are good, the after-sales service is not.

Quick service time.
Do not leave valuables because they take it.
The customer service staff for the appointment could do more to follow up on customer requests. Or they don't and if you complain to them they say they contact you, but that you don't believe one or the other.

Car One Ford Seminuevos Valle

Belden Lazaro Cardenas - Buick GMC Cadillac

They have good service,  but takes to long to to complete even their basic car service.
The personnel is friendly and serviceable, but it doesn't matter if the car takes too long to be ready.

POOR SERVICE THEY DO NOT ANSWER THE PHONES, THERE IS NO FOLLOW-UP BY ADVISORS, THEY CHANGE THE STAFF AND THEY ARE COMPLETELY LOST AND WHEN YOU MANAGE TO CONTACT THEM THEY DO NOT EVEN KNOW HOW TO GIVE YOU A STATUS OF YOUR UNIT, YOU CANNOT FIND A RESPONSIBLE FOR THE SERVICE AREA OR MANAGEMENT IN GENERAL, THEY DIAGNOSIS OF ONE THING AND LEAVE YOU BAD ABOUT ANOTHER AS IF YOU WERE GOING TO A SHOP ON THE STREET WHAT KIND OF SERVICE THEY PROVIDE PFFF WHAT A TERRIBLE EXPERIENCE

I went on October 7, 2023 at 4:30 pm to ask about the Terrain, a salesperson assisted me in the worst way, lazy to give information, underestimating my purchasing ability and turning his back on me, leaving us talking alone, what a terrible staff The agency has the agency working there, if you can go to another brand, they are very grown up, besides the salesman had the flu

Terrible service, they do not answer calls, I took a vehicle to reconnect the horn and they do not notify you if it is ready or anything, I was left without a vehicle all weekend due to their lack of communication.

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