McDonald's

So I came here because the competition was too slow on drive thru not taking orders sequentially.  While my order was taken promptly here my experience only went downhill from there.

1. Ordered a large combo received a medium. With a drink  that looked like someone had taken a drink.

While this is forgivable the additional errors in combination were to many to ignore.

2. I received my order. Realized I didnt get my mcflurry. I received a plain burger which I didn't order a plain a burger.

So I had to walk in to have them correct it.

I simply requested if my order could be corrected as had not ordered plain and had not received mcflurry I showed receipt and handed the order to them.

3. When I received my order to my surprise it was fairly quick 3-5 min.

I wass so hungry I sat down and bit Into my order only to realize meat was not cooked properly.

I took a picture and believe manager approached after noticing took picture showed burger. She did offer to replace. Requested to cook to make it right. I simply mentioned to try to get the orders right the first time. I was too hungry to return it and was simply going to leave a review I told her. I'm not the type to be returning items and as unsatisfied as I was I was not a happy camper she was not making the situation any better as much as she was trying.  She stated they were short staffed and that "sometimes it happens" the uncooked meat?   . I mean after you make a mistake your goal should be to get it right. Yet you want another opportunity? That's exactly what I expressed. Few minutes later realized mcflurry was incorrect as it was not oreo.

After she brought the correct mcflurry she did try to make it up by providing some coupons even though had told her I was good didn't want anything or replacement of any sort simply to do better. After I was ready to leave simply passed along those coupons  someone else can enjoy them.

Few years ago had a similar situation at this location  however it was raw chicken in center. In that instance the manager stated that it had just been freshly cooked that it was not possible as if I had stated it was old or something. It was the manager. That instance which I was dumbfounded and simply requested a hamburger instead to not risk salmonella.

Being short staff is no excuse for less than satisfactory service. Being short staff is not an excuse for the multiple mistakes. Being short staff is no excuse for the excuses tried to use to justify the lack of service. Being short staff I could understand if I saw the staff being proactive  but while inside everyone seemed very laid back not under any pressure or much effort for that matter.

Keep it simple.

The worst food ever old cold fries and my burger was gross amd made with 2 end piece buns. I did a pick up order online so expected quick hot food and what i got was there messed up old food im pretty sure was just conveniently sitting there and i just happened to order at the wrong time for me right time for them but really not cuz that was the worst ever. Will never come to this location ever again.

Absolutely terrible.  Idk what they're putting in the spicy chicken deluxe sandwich,  but it was NOT chicken. My order came out in less than 30 seconds,  so It definitely was not fresh. Also had to stand there and wait until I saw the sign to "ring bell for service " what a joke. These people want $20/hr, and can't even stand at the register. I refuse to use the self order kiosk.

Clean nice restrooms. We ordered with the side screen, and our coffees did not come out as ordered, even though we paid for the extra stuff I.e. whipped cream, caramel syrup.
On the receipts, it says that if you give a five star review, they will give you a free baked good or fry … seems like bribery to me!

I mean...  I didn't even eat here, but do I REALLY have to?  I just felt like being a jerk and rating this place.  So the food was gross, the people were awesome and need a raise, and the atmosphere...  well it's McDonald's.  What do you expect?

The managers there are very good to me even though I'm homeless. They treat me like a person. Except the store manager Gina. I tried to thank her for all they've done for me, and she wouldn't even look me in the eye to acknowledge my presence. She has a " get out" attitude of rudeness every time I order. Even when I'm paying for something. I seriously di appreciate all your managers assisting me in this very hard time. I never ask for anything and I always clean up and thank the managers on duty. I've been picking up the trash on your lot at night in appreciation, but some rude red haired guy with too many holes in his head said I could not be in the corral. I was Peg's maintenance Man for over 3 years, i can handle a bag of trash. So now I have to pick up the trash on your lot in appreciation, and then carry it all the way to Waffle House to throw it away. I am a person, but Gina won't even look at me when I order and is not friendly in the least. And after being Peg's maintenance man, which was on a truck lot, I can handle more than you know in that corral.

Sat in Drive thru for over 25 mins while at Drive thru windoq, one of employees acted like he was on drugs cursing and swearing out loud.  Young man that helped us tried his best but staffing was clearly an issue.  Complete break down but felt sorry for young man that was clearly in over his head without any help.  Sad day for McDonald's sad sad day

It was fine for a McDonald's.  I ordered in advance for my free fries.  Please use their app if this is a place you frequent.  You will get a free large fry every month.  I walked in to order my 20 count nuggets that was hot, brown and delicious.  The fries were good, too. The bathroom was clean enough.  The restaurant was pretty clean.  Other than taking some time to see my need of service, I would go to this location again.

I was heading home from a concert and I decided to go to this McDonald's. We ended up waiting 50 minutes there because our order was next, and the employee was distracted talking to his friends. Even Joe Biden is more competent than these night shift employees. If a manager sees this, I would like to let them know to get more night shift workers to meet with the people that are heading home from events, such as concerts and personal activities.

Employees don't seem to want to be working.
They greet you but no smile or personality. As usual, drive-thru takes ptiority as they have 4 to 5 people working it while there were at least 8 of us standing inside. Not good customer service.

This day was awful for mobile orders. The order shows up on the screen then disappears. Patrons were waiting over 20 minutes and had to walk in only to discover their order wasn't showing up.

The place was dirty inside. My Mango/Pineapple Smoothie had no taste.

Honolulu Poke & Ramen

A delicious warm bowl of Ramen in the winter hit the spot! For those who enjoy a little spice I recommend ordering 4 and above on the 1-10 spice scale. Level 1-3 are best for those who don't like spicy food.

Delicious ramen! If you like spicy get the chicken "super spicy" it's amazing 😍

I travel for a living. I stopped by Honolulu poke and ramen to get dinner. I was rushed the minute I entered. No greetings at all. She picked small portions and even attempted to choose for me. By she I mean the short old Asian lady. I told her to put some spicy mayo and she drowned my poke bowl in spicy mayo. She had no remorse in doing so. It’s as if I walked in to a restaurant I was not allowed in. That’s how the stuff made me feel. I wouldn’t recommend it for anyone. Horrible people. Horrible customer service.

The staff is always friendly, service is always fast, and I've never been disappointed with the food. I normally get the poke bowls, but their ramen is tremendous. I will never buy the purple storm "bubble tea" again. It was grape jam, soda and tapioca 🤢 I tried to drink it and my stomach told me "heck nah bich"
I hate wasting, especially since the drink was so expensive, but I can't drink chunks of jelly😭

Spicy Chicken Ramen above average spicy was delicious.  I loved the broth and complex favors. Very good! The purple storm drink was definitely not for me. The grape jelly in the bottom ruined the drink. Over all I recommend Honolulu Poke!

The manager of this store honestly not sure what crawled inside of her and died. This store does not offer refills on sweet tea. This Is the only stores in the United States that's a McDonald's I've been to that does not offer a refill on sweet tea(teabag .16 cent.- lg sweet tea 1.87) But if you want that high fructose corn syrup soda refilled you can have it refilled all day. She was very rude to most of the customers. Even her security guard inside the store said he didn't know why they didn't do refills on sweet tea, but they did refills on soda. Can upper management or the owner of this store please fill in why they can't refill on a $0.16 tea bag? How much does it cost for a bag of Coca-Cola syrup? And what's the cost difference between a refill on a Coca-Cola and a refill on a 16-cent tea bag? I ordered three big breakfast with hotcakes, they gave us one butter a piece, whenever I ask the lady for extra butter and extra ketchup for the hash browns for three people, she sends me back with two butters and three ketchup's I send one of the ladies I'm with back up to speak to this manager in Spanish she comes back with eight butters why was this woman treated differently then me? See it's different when it's done right in front of your face. This woman acts like she owns the store and she doesn't ,even she tries to nickel-and-dime sauce packets while every employee drinks free soda and sweet tea all day . That's her way of cutting corners? I rarely give out three stars. Her blatent disregard needs addressed. Owner please respond. Please show the rest of the world that you're going to fix this problem.

You guys im totally pleased with this McDonalds! I'm a vegetarian, so obviously finding fast food I can eat can be difficult. Occasionally I go to McDonalds, and unfortunately I have to totally order off-menu. I'm such a pain, and I'm so grateful for the members of our community that work fast food. But this location?? Totally killed it! They got my totally bizarre order perfect, included all my ridiculous condiments, even let me add M&Ms to my chocolate sundae! It's a 24 hour location in a rough part of town, but they manage to keep up with the property and homeless population, without being total jerks about it. I like to tip fast food workers when I can. You should try it... Who can't spare an extra $2 to totally make someone's day?....

You can't see it in the photo but I order a double cheeseburger, no meat, add lettuce, extra pickles, extra onion, side of ranch & buffalo. See what I mean?? So getting my order perfect the first time deserves 10 STARS! LOL

This place is hit or miss honestly. Some days our food is hot and delicious others it's cold and half missing. Today was cold and half of both our large fries were missing.

The fries were cold and soggy and disgusting 🤢🤢 chicken nuggets were over cooked. The security they had in the restaurant were utterly and completely disrespectful and rude. They were threatening paying customers with violence as well as using profanity to my complete dismay. For shame to this whole restaurant and management y'all should be completely embarrassed with yourselves in with how you are running this franchise

Worst sausage & egg McMuffin ever as you can see in the picture. Will not recommend this place.

I came here for breakfast this morning, Barely awake and hungry. I pull up to the menu and the kid says how can I help you? I start trying to order as soon as I say hotcakes he immediately says without hesitation anything else OK pull forward. I literally didn’t even have a chance to say what I wanted next, and had to yell at the window to get them to complete the rest of the what I wanted to order. After every single item, I said he immediately responded anything else anything else Without any hesitation. I understand that you have a lot of people to serve, but that was the rudest thing that’s ever happened to me. He changed my order like three times. My order was very simple to never have I had anyone in the past be this rude to me. McDonald’s if you’re reading this do you need to go talk to the management of this store. Please and thank you.

The gal at the front window didn't take my order correctly and when I tried to ask her about it she told me that there's no need for an apology, that everything's fine and when I clearly asked for just an ice cream cone I was handed it in a cup, If you can't listen to customers and you can't perform a simple task like making an ice cream cone, why even bother coming to your job and then pretending like it's everybody else's problem that you can't perform? If this is how management is going for this McDonald's I would hate to see what happens in about 2 months when it comes to Christmas time

The line took forever. It took over ten minutes waiting. It took over 5 minutes waiting just to order. I don't know what the hold up was? Fast food? Not this time. Then we finally got our order and yes we have a strange order, a cheeseburger with everything but meat. My daughter is a vegetarian. They put the opposite. So we had to wait for them to make the right order. At least the shake machine worked although my shake tasted like a freezer. It was awful. Didn't drink it. My fries were old, food and stale. I don't know how that happened? I guess I got the bottom ones.

Very crowded during lunchtime with the drive thru wrapping around the building. There was barely any parking left. A nice interior and clean.  The employees were nice enough. We were a little worried when the customers in front of us ordered 20 cheeseburgers. Despite that though we got our order very quickly. They called our number and we picked it up. The problem is that the order was almost completely wrong and we didn't realize it until after we had driven away. Yes, I should have checked the bag and trusting it was right was partially on me. Unfortunately with kiddos it caused major issues for lunch. I'd be willing to give them another chance, but maybe when they're not as busy so they have a better chance at service us the correct order contents.

Great McDonald's and fresh food only complaint is avoid the drive thru at all costs in evening and late night, always 30 to 40 minute wait with both lines always rapping all the way around the building, been at this window 20 minutes before someone finally came to it to ask "what was my order" then the employees let non employees in to eat and play around while ignoring that they have customers at the window,late night needs new staffed immediately this is ridiculous, no employees in sight that long should be alarming to management.

Top notch food and service via drive-thru and delivery. Love the cute building as well. Wish I could say the same for other fast food restaurants here.

This downtown location has definitely changed since I remember it 17 years ago when I would frequent it for my lunch breaks at palmer high school. They have upgraded and updated their dinning room but one thing I really didn't like to much was they no longer have the soda machine where you can get your drinks yourself so we had to wait in a really long line behind a bunch of high school students who were extremely disrespectful as they were very rude to the employees taking their orders that these teens were cursing at them. HOWEVER the employees had handle the situations very well they didn't seem to let the children bother them and kept very calm and professional which I think was truly awesome as I myself was totally irritated and shocked at the way the teens were acting but to see that these employees just kept it very professional and didn't let it ruin their day was something you don't see very often. The dining room was clean and spacious and the young lady that was keeping it clean had the greatest attitude and a very friendly welcoming personality. The staff was helpful and the food was fresh and hot if it wasn't for the soda machine not being self serve I would have given it 5 stars.

This McDonalds on Wahsatch cuts corners quite often and has terrible quality of food.  I have ordered breakfast at this location on numerous occasions as it is close to my office and have been disappointed the majority of the time.  Today I ordered an oatmeal and cinnamon roll and received an oatmeal with no raisins and apple slices that belong in a Happy Meal.  They put the cinnamon roll on the side in the bag so it dripped the icing through the box and into the bottom of the bag.  Quite a sloppy mess.   Worst of all I was parked for 10 minutes for an Ice tea.  The only positive thing about this McDonalds is the friendly girl who is the cashier in the drive through.  She is always friendly and greats you with a smile.

Everything was good until I got to the 2nd window and when I asked for a sauce packet the girl at the window got rude and snippy and said it would be .15 cents. And I asked her if they charge now because I had only gotten a burger, fry, & a drink and those come with a few free sauces. So I believe it was her just trying to be rude to me because I asked her for 1 sauce packet. Sorry I asked? I really like this McDonald's and usually come in through the lobby not sure what this girls problem was. Hope she has a better attitude towards others.

If I could give this location zero stars I would, came through this morning to get breakfast and figured for ONCE I would download the app and use a coupon (something I’ve probably tried to do less than 3 times in my life), I tried to use a coupon for $3 off $9 or more, our purchase was way over the required amount, more than $15.  But because we ordered 2 breakfast sandwiches and they automatically discounted them without asking and then said we couldn’t use the coupon even though the total was over $15 because there was a sale item we ordered. We didn’t order a sale item, we ordered a menu item THEY HAPPEN to have on sale. Don’t waste your time trying to use a coupon here.

The employee refused to take my order at the register. She said, “The register is only for cash.” That is awful. I will not use a kiosk for my orders. I demand human interaction, because soon, there will be no jobs for humans trying to make a living. McDonald’s certainly won’t be reducing their prices once it’s all machine based. Demand human service.

Clean and the orders come out quickly. Be careful about ordering inside though, myself and a couple others waited at the front while they focused on drive-through. Manager ended up taking our orders.

I went through the drive thru this morning and ordered 2 number 6 with coke for the drink. I saw an 80 cent charge on the screen for a drink which comes with the combo. I asked the cashier why there was an extra charge? He told me I could talk to the manager at the next window. Manager said I could call the number at the bottom of my receipt. So, I called that number. They told me to dispute it with my credit card company!😡
So as I see it, this is theft! They straight up STOLE 80 cents from me.
Check your receipt if you order a combo meal. I bet they stole from you too. They automatically charge for a bigger drink even if you don’t order a bigger drink.
That my friend is THEFt

I would put zero stars if I had the option! Don’t come here unless you like molded food!

I bought a filet of fish sandwich in the drive thru and brought it back to work to eat it (less than a mile away).  It was absolutely horrible.  Dried out and old.  I at least expect consistency from McDonald's

This location of McDonald’s has to be the worst in the state. Not once has an order been fulfilled correctly, either through drive-through or DoorDash. No matter what you order, it’s so drowned in sauce it’s near inedible. Mostly because it’s so soggy you can’t pick it up. On this occasion, I got to the window and they started asking whether I’d ordered this or that. They had no idea where they were at in the order queue. 75% of the order I eventually received was correct, so I’ll call that a win.

Very rude night drive thru staff.  Maybe need better training on how to use headset properly …. Turn volume up and don’t lecture customers.  Out of hundreds of drive thru pickups this location only place that I have ever had a problem with.

I’m not one to leave reviews, but this has to be the nicest McDonald’s I’ve ever stepped foot in. Food is obviously the same, but the interior is sleek and modern, and the service is next level. Chik-fil-a level politeness with the attentiveness dialed up a few notches. On more than one occasion, they’ve had someone going around checking to make sure everything turned out alright, offering refills, extra sauce. The one time I had an order issue, and they were out of fries, they went above and beyond to make it right and then some.

I don't do a ton of faster food but as far as Mci D's go this is a great one. Mostly the service and technology there. Games, quick order from the table ot kiosks.

Sliding door? Top tier. Their fries were really warm and crispy, but maybe we got lucky. Also some nice people. Interiors nice. Can't rate the drive through though, that's probably where all the negative reviews are from. But if you sit down inside it's pretty good.

The drive thru lady is rude and we wait for long time for someone to take our order. The fries is cold, bread is hard, and missed 1 items in the bag. We called the manager, they keep hang up from us and not addressed the problem appropriately.

Been going here for at least 5 years now. The last 2 years have been awful. Always 30+ minutes in the drive through and food is usually incorrect. Ice cream and smoothie machine are almost always down. This place has been on the decline for a while. Employees come and go, can't blame them when they are rude or short as they are always significantly understaffed. Store closes before they are supposed to as well. Avoid this store if you want quick service.

Some of the most rude employees I’ve ever encountered. The young girl that cashed me out at the drive through just said “Bethany?” I replied what? She said “Bethany” with a snarky tone and snotty look on her face. I said No, I just ordered a McFlurry, they didn’t ask for my name. She rolled her eyes and then says “5.72” I handed her a $10 bill and said I have the change as I did so. She replied “too late.” I said I’m sorry? She says again “it’s too late.” I’m not one for confrontation.. so I just said okay…. And trailed off. She then says “Unless you don’t want your change.” I told her “no, I want my change. I was just trying to get rid of my other change” she hands it back and closes the window in my face. Asked to speak to a manager at the next window and a young kid comes up. He says “what’s the problem?” I asked if he was the manager- he said “no but I’m in training.” I explained the situation to him all while he acted like he could care less and just wanted to end the conversation. FIX YOUR STAFF. YOU NEED TO TRAIN YOUR PEOPLE AND MANAGERS SHOULD BE THERE TO HANDLE ISSUES AND COACH EMPLOYEES!!!! I used to work in food service as a MANAGER and anyone would have been written up for a situation like this, plus I would have been the one to handle a customer complaint. All for a melted McFlurry…

I was not properly rung up in the drive thru, and it was a huge hassle to get the food I ordered. I wasn't given a receipt and my food was cold. The manager was rude about the whole issue trying me like I was trying to scam them when it was her employee that didn't do their job. The manager should have been wearing a headset and heard me order my food. Cold cheese sauce on my bacon jalapeno QPC. And they were out of bacon.

Parking people to lower your time in line hurts the customer because you're employees can't keep track of which order goes with which car. I would rather wait in a long line and get my order right.  The employees kept apologizing that they were short staffed and busy. Walked inside and one of the workers was cleaning trays for the empty dining area when they could have been moving food.  Not the employees fault on this one, seemed like they were just following orders.

I came in and ordered my food. They got us our food about 10 minutes in and didn’t hand us our drinks. I waited another 10 minutes and mentioned to the staff member in the picture if they could please get us our drinks. This person had a horrible attitude and said, “umm can you like wait!” I said,  “yes I have been waiting and that’s why I’m asking. Can you please grab our drinks for us?”  This person basically shrugged me off with her hand, saying “ugh get out of here.” I asked another staff what their name was and he was like, I can’t give you their name. Wow.. okay great service McDonald’s crew. Since I didn’t get their name, a picture will do. Picture below. (Oh and they forgot my 4 piece chicken nuggets on top of all of that.)

Can you give a negative rating? Manager hung up on me twice! I’m not one to complain who ever she is needs to be fired very rude and on top of it I’m extremely allergic to dairy and when I told them what happened all she could say was you can come back in. I’m no where near the store anymore and I’m not even planing on being near the place again. Stay away full of homeless guys out front begging for food and money and then being treated like trash my management. No thank you. I’ll take my business else where.

At 11:31 pm 11/27/23, i received the best customer service. I did not get her name, but she was wearing a low bun with glasses and asked if I wanted more ketchup. You are so sweet. Good bless you! Thank you so much.

I deliver food from 11pm to 3am. I can always pick up food from this McDonald’s. Except for this woman, she REFUSED to give me the food every time and closed the pickup window. She wouldn’t talk to me and pretend to call cops. I recorded a video and showed the video to her manager, her manager didn’t do anything.

We went in after dinner and got 2 double quarter pounder meals. My first negative thing to see is when I went to fill up our cups the employee working to clean the lobby area was looking at me with disgust in her face. She told me that we were in the wrong store. The second thing was the Manager of the store came behind the counter and was harassing a customer for getting ice in his cup as a 3rd refill. He told the customer that if he tried to get anything else he would have the cops called on him and would physically fight him. It ruined my appetite and we left not even halfway through our meals. I understand that the location of the store is not ideal, but there is no excuse for a manager to ever threaten a customer. Not even if they were homeless and rude and didn't pay anything.
As I stated, the food was cooked right and it was hot when we got it. The customer service was very poor. I think they need to be trained better and I think they should have a new manager.

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