McDonald's

Driving home from Montana and thought we'd drive through McDonald's for some dinner.  What a mistake 😕 No one asked to take our order for awhile. Then when they did,  it was like they had to get us through very quickly. Took the order wrong,  when we tried to correct it they said they would fix it at the window.  No, they decided that they already knew what we wanted, so we told them no, and what we actually tried to order. 2 Deluxe Chicken Sandwich Meals, 1 milkshake,  1 sprite. Still wondering why they call it deluxe. The bun on both sandwiches were burnt. My husband's had chicken straps on it. They were nasty!

If i could give it 0 I would. Walked in immediately trashes overflowing. Walk in hand sanitizing wipes dried out and the hand sanitizer. Have kids go into bathroom wash hands. Both men's and women's filthy gross. Trash all over ground in lobby and bathrooms. No soap in women's. Husband said there was pooped backed up in one toilet just super disgusting I couldn't even go to order because I was so disgusted. Unacceptable.

Bathroom was clean enough, and I tell you what... That was the finest diet Coke I've ever had. Seriously, we only stopped to see if the Coke was better at McDonald's. And yes, it is.

I did drive thru got a big Mac and only 1 piece of cheese

I don not do reviews very often but had to say this is the best service I have gotten anywhere in a long time. I used the kiosk and before I turned around I believe it was the manager I wish I got her name, was right there to give me my drink cup for my wait and during the lunch rush. It got me to look up and notice that the whole store is one efficient machine. I felt like the manager and every one there valued my time. Just need to say thanks.

OH MY GOODNESS!!!!!!!!! I  Have not had the most perfectly made cheeseburger and freshest chicken nuggets in over 20 years!!! So much so that not a drop of anything  but hamburger grease fell in the box and on my hand!! I didn't even use my sweet and sour sauce for the nuggets, I don't remember the last time they were so good that I didn't need the sauce!! My only complaint would be they didn't answer the phone so I could praise the shift! 🤣🤣🤣

The lady at the 2nd window was extremely rude. Shoved a drink out the window and said you'll pull down... would not listen to a word I had to say shut the window... we were told to tell her we had 2 orders and if coarse they got our orders all mixed up cause she would not listen and demanded our receipts to prove what we ordered...

I can’t believe how bad this McDonald’s has went down.   I went this morning, no biscuits.  This evening,no pies, no soft drinks.   I told them they should close the restaurant down.   Also, no need to order a grill item, meaning add on, they take items under the heat and add to it.   I know, I use to work there and know what the food looks like.    They really need to do better when you’re paying almost ten dollars for an unpleasant meal.   Just awful.

For a McDonald's it is fine sometimes they're slow and if you want a gravy and biscuit you better get there before 8:00 a.m.

Not friendly in the drive through. What really bothers me though; when they have you pull up because your  SMALL single person order will take a few minutes and they STILL get the order wrong. Truly wouldn't mind the wait if it came out correct.

I unfortunately didn’t remember to ask their names, but the ladies that were working the registers and speaker at around 1:45am today were so so kind and helpful to my significant other and I. The crew was absolutely amazing and went above and beyond to make our experience exceptional which included ensuring that we were given the best substitution for their out of stock Big Mac buns, along with other helpful gestures and great customer service. Some truly kind people you've got on your hands!!

Ordered light ice in a water cup... and they counted all my Ice. 8 cubes... superb service

Breakfast is the only good time to get anything from the McDonald's in Monroe.  The service in the evening is so slow and makes the most horrible food. Not that McDonald's has very decent food anyway

Really needs more training for the workers on the registers in the drive thru. My order was  2 mix and match. 1 sausage McMuffin, 1 hash brown for each, a medium coffee, and a small dr. My Wife paid with a card, and as you can see with the first receipt that was given to me it was not what we ordered, probably just the wrong receipt. When I brought it to the attention, the young lady took my Wife's card and ran it again for another 2 for$4.49. If you don't specify, they ring it up the highest possible way. When we get the original bag, it was only missing the sausage McMuffin, and then they gave us another bag with it and another hash brown. So we had 3 hash browns. I brought it to the manager attention and that's when she provided the second receipt. My Wife checked her banked and she was charged $10.54, and $2.56 for a total of $13.10. The order should have been rung up as 2 2 for $2.39 with a sausage McMuffin, and hash brown. Normally I get one of those with a small dr. pepper at my normal McDonald's, and the total is $3.79, and they want me to think that ordering a second one with a medium coffee will bring it to $13.10. I'll be requesting a refund for the difference, and won't visit this location again. I also experienced at other locations other than my normal one, they would ring up a large combo by default, rather than medium, but same thing I just don't go back.

Employees were rude. App glitched and my coffee lid was not on properly, and it spilled all over me. Luckily, it was barely warm.

Store was clean.  They have indoor and outdoor seating.  The store had some features that I have never seen in a McDonalds such as the tables and lighting which made it a little bit more interesting to eat in.  The service was a little slow for the store only having 1 customer beside us.

Picked up multiple breakfasts via the drive through. The meals were good,  no one had any complaints. The coffee was very good, tasted great once it cooled down enough to drink it. ;-)

We decided on a Bacon egg & cheese McGriddle. The food was perfect. Fresh and tasty. It was 6:30 in the morning but was really good.

Hopefully, the manager will get their crew wearing nonslip shoes watched 3 people slip and fall tonight, and the district manager laughed while taking my order and couldn't even focus on taking my order, seemed pretty unprofessional.

February 12 at 1100 pm I ordered a Spicey Crispy Chicken Sandwich but I was given a sandwich with no sauce on it. I've also had issues with this location closing early on multiple occasions.

Food is hit or miss. That’s tho, they always make it right. However today I’m in drive thru as we speak. They are parking everyone who comes thru the drive thru with very minimal curbside/drive thru waiting parking areas… I get the time thing is wanted to be low but not like this when everyone is parked and one guy has to drive around he was there for a long time they forgot his order. And they forgot what size our fries were. However the girl who brought our stuff out was real nice and great! She and other people like her is what brings me back. And food was banging this time minus fries but that’s okay 😂

Surprised to see a non service dog inside in a stroller. Service dogs provide a service that don’t include emotional support. Service dogs are very trained and well mannered and are supposed to have all four feet on the floor or attached to their handler. There is no such thing as a service dog being zipped up in a stroller where they can’t task for the owner.

Double filet-O-fish at the drive-thru. Ordered a double, at the first window the order was read as a single filet. I politely told the employee it was a double. Anyway, they pulled the bun off and added another piece of fish. The bottom half of the large fries was stale, while the top half was hot and fresh. I feel that was intentional. I feel duped.

I usually eat inside in the weekends. No employees wear gloves and trash was every where in the back. I know they are rushed but that's unacceptable. And we stood there for 30 minutes waiting to get checked out at the front register...I get it it's the weekend shift but this is poor management. When I worked as a fastfood employee back in the days when I was 16 always made sure the work environment was pleasant for both the workers and customers even during rush hour. I wouldn't recommend coming here on the weekends.

I used mobile ordering for counter pickup. When I went in to get my food, I stood for about 5 minutes without being acknowledged at all. When a service person did engage with me, it turned out my order had been taken from the counter by someone else. They immediately replaced it with no problem, but part of my original order was sold out woth the last being in the stolen bag. While it was immediately corrected, that seems an easy issue to prevent with an obvious solution. If I use mobile again, ill pick up via drive thru but it was definitely aggravating.

I didn't need dinner but I did need air conditioning. I stopped here and while the air conditioning was working, the restaurant needs a lot of help.

- No toilet paper in the men's room.
- Overflowing trash can in the men's room.
- The exit door alarm was in the Playplace was blaring and didn't stop.
- Fries were severely underdone.
- The bottle of water I bought was frozen solid.

A super nice young lady brought my meal over and I let her know about the men's room. She apologized for the water and returned with a large soda cup filled with water and a straw. A sweet touch.

I was there last night and the front of the store was disgusting so I can only imagine how the back where the food is cooked looks. I order a Strawberry pie and one small French fries and it took them over a hour or more to get my food to me. They had to take my recipe before getting started on my order which was very confusing because correct me if I am wrong but all orders show up on a screen for the workers to see. As I was waiting multiple people got wrong orders. One lady ordered chicken nuggets and they were literally not cooked to the right temperature cold in the inside. Every soda machine in the front of the store was out, and they claim to have no sauces. Some of the employees were very polite but others were very rude. They were to worried about drama between the employees to serve there customers. One employees walked out and multiple customers as well. This mcdonalds needs to be evaluated and possible even shut down it was that bad.

Everytime we order from this place. They forget a part of the meal ordered. Tonight they forgot 10 chicken nuggets from the 40 count nuggets! This has been consist when ordering a "large" amount of chicken nuggets, causing us to have to drive back and get the rest of our order. This wouldn't be a bother if this has only happened once, but it has been consist with large periods of time passed between visits. If you are using the drive-thru you should check your order before leaving as this is a fairly consistent problem with this location. I have had other parts of different orders missing as well on previous visits.

Terrible. Slow. They ended up not having any ice cream so we walked away with nothing. The person that finally helped us was nice about it, but
I waited 20 minutes before they told me they had no more ice cream.

A terrible mcdonalds. I expect the ones off exits to have great customer service but I guess mcdonala corporate doesn't care.

Clearly understaffed and under trained.

Everyone's food took forever. Lots of ticked off customers inside and someone waiting for a drive through order stormed in and demanded their food now.

I went inside to pickup (I did a mobile order). My wife and kids were in the car,  kids were sleeping.

I only got a frappe and 2 pies. I got my order,  which clearly had my name and order number inside the sealed bag. It was someone else's food..the bag was sealed so it couldn't easily just peak and I didn't feel like tearing it apart inside because I just wanted to leave.

This was good quality McDonald’s food, so it is what it is. The place was very clean. The bathrooms were clean. The service was great.

so freakin’ slowwwwwww 🐢
but the girl working the drive through was honestly just super rude which is why I was like what the heck. took foreverrrrrr for her to take my order (and several times of me being like hello can I pls order and then finally begging bc I needed to get back on my road trip & her still saying I needed to wait).

All I wanted was some late-night french fries on my road trip, not a 30-minute pit stop ☹️☹️☹️

10 piece chicken nuggets meal.. got the sweet & tangy(?) Sauce... had a nice bite. My companion had to go ask for hers as she didn't get it even though she told the cashier what she wanted.

OMG!  ..last time coming here.  Sat in the drive-thru for over 20 minutes!  Over $15 for a cold burger meal?  Seriously despise cold Mc'Donald's french fries!  Got home and decided to write this review, and started looking at past reviews... noticed that 95% of the four and five-star reviews were made by new accounts, which obviously have orchestrated by ownership/management !  **** Much better choices for food elsewhere in town.

Kiosks were acting weird. Wouldn’t scan code on my phone for points. Get all the way through my order to have the machine reset on me. Went to another one, same thing won’t scan. Place order and try to pay and it tells me all cashless options are down and to pay at the counter. Couldn’t get anyone in the back to come complete my order so I left.  Last time I’ll use this location when I’m going through Gila Bend.

Hahahahaha. All I can do is laugh. My son ordered nuggets which were smaller than normal and shaped funny. Said they tasted the same. But got my mcrib on a hamburger bun and ice cold. Like almost frozen. I guess McDonald's isn't really known for attention to detail anyways. Should have known better than to choose to stop there. All stores have been on a serious decline on recent years.

This has got to be the worst McDonald’s that I’ve ever been to. Every time I go, there’s some new problem this time my fries were barely cooked they were jiggly wiggly. I go here very few and far between, hoping that they’ve gotten better to only be let down again.

i have had a good handful of bad experiences here but nothing like this one. my kid sister has had trouble with getting on the bus lately and i told her that if she got on the bus with no troubles that i would get her fries- mcdonald’s fries are her favorite. she got on the bus with no issues so i went today around 3:50 pm to get her the promised fries. i waited in the line at the order machine in the drive through for 20 minutes without anyone saying anything to me nor the car next to me in the other line. at this point i’m very frustrated. i pulled around to park so i could go inside (no one was at EITHER window) and when i got inside the girl at the register- i believe her name was kayla- was very short and rude to me. i ordered the fries and waited about another ten minutes. when i got the fries they were OLD and refried fries. burnt and way too hard. i tried to call and leave a complaint and when i called TWICE no one answered. get it together mcdonald’s. y’all are lucky that y’all are easy food after a long day.

I ordered a bunch of McChickens, but the lettuce was brown and obviously old and made the whole sandwich taste like dirt. Literally made me sick to my stomach- I will never go to this McDonald’s again…in addition, the service is always terrible here. Everyone that works here acts like it’s an inconvenience for you to pull up and order something, like it’s not in their job description…extremely rude!

Quite possibly one of the most challenging experiences that we have ever had at a McDonald's. For starters we were in line for approximately 45+ minutes from the time we got in line until we pulled away with our correct order. In the process they had an issue with an app code, had to get the manager involved (who was very friendly) and ultimately left out 4 sauces that they charged us extra for. We are also not sure why their inside is not open when every other restaurant seems to be operating normally which would likely ease the drive through congestion. The owners/operators really need to work with their staff to bring the consistency up to the rest of the McDonald's that we visit. Maybe avoid this location unless you have 30+ minutes for "fast food"...

The guy taking my order and $ at the beginning of lunch Wednesday 9/6/23 had such a happy attitude it was contagious.  Everyone on that crew seem to share the same positive attitude. Thank you for make my day

Best McDonald's I been to so far. Fresh food. Friendly service and they service all day.

This is the best McDonald's in 3 counties!  When I am in Thomaston we always stop here for lunch.  Food is always hot and fresh, and whoever is doing the hiring,  kudos to you!  Seems like they are always well staffed with friendly people which is almost unheard of in the fast food industry anymore.   Special shout out to Mathew who works the counter and is always friendly and does a great job!

I will have to say this place has changed for the better. When my husband and I used to come here, the food was cold. Now we get fresh food and it is delicious. I would recommend this McDonald's to people I know now.

The Thomaston McDonald's always provides quick service in the drive-thru, and they are one of the few that serve breakfast all day.

Everytime I go, my order gets messed up. You can tell all the employees hate being there, just sucks the joy right out of you. Fries are always great tho.

Went through the drive-through today (after hearing a commercial on the radio).  One side of the menu screen was inoperable.  Kinda limited my options.
Service was friendly.  Burger and fries had great flavor

The young girl at the window ( number  2 on 9/24/2023 10:30 pm)  was frustrated for some reason when I pulled up ( nothing to do with me). I had 80 nuggets/ 4 fries ( feeding hungry teens) and I asked for sweet and sour and ranch dip. She said " I already gave you 2 or 3 ranch" I told her "can I please have more", because there were 80 nuggets. She did a dramatic breath, picked up a handful of nuggets threw them hitting me in the face and all in my car, (through my car window) and slammed the drive through window super hard. They boy working with her dropped his mouth and just stared in shock. All of the people in my car could not believe what they had seen. Now I am no Karen, I was genuinely kind and had normal tone, never gave her any indication of rudeness.  I let the manager know, and heard her her yelling  "no I didnt", but all that watched it know the truth!!! Don't know of anything was handled with her, but I can say I am very disappointed in how I was treated. She should not be working in customer service. I am glad it was me and my kids were with me, I believe most people would have handled what she did very differently.

I was completely disappointed and angry at my last visit. She made fun of my cute dog and got my order wrong twice! She was a teenager, she was short,with dark hair and had glasses. She kept making fun of my dog and  was very weird. I'm very angry just because of her!

I can forgive forgetting a menu item when it happens once in a blue moon. Almost half of my last ten visits had missing menu items. That just feels like a scam at a certain point. People are friendly and food is fine. But getting ripped off constantly pretty much cancels out anything positive.

They’ve gotten a little bit better as of late so I have an extra star lol.

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