McDonald's

Be sure to check your order before you leave. When I got home, I realized my large fry was the amount of fries in a medium fry. So I did not get what I paid for.

There have been two incidents where I am in the drive-through and I have gotten skipped over three times. Tonight I pull up in the drive-through with a sleeping child in my car who is hungry I sit at the window and the guy says I need you to wait just a second so I wait another car pulls up their order is taken and they pull through so then the guy comes back on. I start giving him my order and he says I can’t hear you as I’m yelling into the speaker, and then he says I’m going to need you to wait a second so I wait again and then he comes back on and I start giving him my order and write in the middle of my order a girl pops on to say can I help you so then I’m telling her that I am distraught over this and the way that they’re doing the drive-through and she gives me attitude and says I don’t know can I help you , that is the worst customer service I’ve ever experienced in my entire life and I have been in management multiple times at different restaurants. This was so not ok but the guy that brought my order out was nice and talked to me. He provided much better customer service.

Surprisingly sad.
I placed on order through the mobile app in order to expedite the process.
All together it took over 8 minutes from the time they said 'pull around' until the time I had our food.
It wasn't a complex order.
Two happy meals.
They were having basically everyone park and then bring out the food to you.
The standard used to be 90 seconds.
Perhaps the menu has gotten too big to facilitate this but the wait still seemed ridiculous.
The poor girl trying to bring out food was going car to car asking 'is this your food?' like she was trying to find a home for a lost child.

Get it together people.

This place has been renovated to be streamlined in a sense.  Nothing in the lobby to keep clean like condiments and soda dispensers.  That can be a disadvantage for the customer though.  We left there with our three drinks in hand.   It was a good experience!

My husband and i placed an order at the kiosk at 7:17, we watched as several delivery orders popped up on screen and were taken care of while we waited nearly 30 minutes for 3 sandwiches and some fries. We ended up finally receiving our food at 7:45. It's a shame that delivery orders seem to be more important than customers in-store.

Paris Baguette

Location:
Gardens on Havana

WIDE VARIETY of baked goodies and in the 2x (so far) I have visited, freshly made.

Have tasted about 15 items and all are 👍

MUST haves:
Egg Tart
Cream Cheese Pastry
Pesto Pizzeta
Crab Meat Croquettes

Let me say that everything is 👍

The store is very bright in soothing, whites, buttery and blue tones.
Very clean!

Service is very professional and friendly.

Will definitely be a weekly treat.
Thank you for opening this branch.

Wanted a change. So instead of going to Dublin donuts, I saw this cute bakery, coffee shop. Some of the trays were dirty so that was a bit off putting, other than that I did like the cleanliness of the shop. Customer service was great and did not wait in line too long for my Mocha frappe (which was super sweet, so would definitely try something else next time. I did try a donut which was really good. They have cakes, cookies and a variety of different drinks. It’s small but enough seating if you wanted to enjoy your pastries inside. I would revisit if in the area.

I live about 20 steps from this new cafe and pastry shop that just opened. I Love pastries so this might be a little problematic. I have had a few of the items in the past week. I plan on having quite a few more. The people and the service could not be better. Today I had a peach iced tea, it was a little sweet, but most people will love this… it was cold and refreshing with a great natural peach flavor. I also had an almond pastry with almond cream- it was delicious. I am posting pictures of items I have had since I have been in.
You can not go wrong with anything you choose. They have hot and iced coffees and teas. They have sweet and savory pastries. They offer tarts and cakes. This cafe is so inviting and comfy. Inside and outside.
Let them know Shannon sent you…

I really wanted a 5 star bakery here. The pastries look amazing. I bought a raspberry lemon macaron. This was the one I expected to like the least. It wasn't bad at all. It did give a fake lemon after taste. Not horrible though. The almond pastry is the one I was most excited about. It has gorgeous almond slices and powdered sugar on top. The inside has some kind of cream. It's definitely not almond and was pretty flavorless. It made me very sad. I got a chocolate pastry. It has a very THIN layer of dark chocolate inside. While it is tasty I don't think it can be a true chocolate pastry with such a little amount. Service was awesome and the employees were friendly. I'm glad I came. Would I come back? Probably not. It really makes me a little sad. I really wanted the pastry to be more flavorful.

Paris Baguette in Aurora has the best pastries for several reasons. Firstly, their pastries are always freshly baked, ensuring a delightful, flaky texture and mouthwatering aroma. Secondly, the wide variety of pastries they offer caters to diverse tastes, from classic croissants to unique, innovative creations. Moreover, their pastry chefs display remarkable skill and creativity in crafting each item, resulting in visually appealing treats that taste as good as they look. The ingredients used are of top-notch quality, contributing to the exceptional flavors of their pastries. The friendly and attentive staff create a welcoming atmosphere, adding to the overall enjoyable experience. Without a doubt, Paris Baguette in Aurora stands out as a top-notch destination for pastry lovers.

Around 3:52 AM on Sunday, December 3, I was at the establishment's drive-through for about a minute, trying to communicate through the intercom without any response. Eventually, I drove past the window and noticed an African-American worker wearing a black mask, stationed at the register just standing there without taking any orders could even see a green light on his mic. How are you?

This is my local and neighborhood McDonald’s
I have been going to this location for over 7 years. It seems to me that the quality of the beef in their sandwiches has been upgraded, I can tell by the flavor and texture of the meat. This fast food place holds a sentimental place in my heart and always will.

I find it hard to believe that this McDonald's goes cash only as often as it does. It's always when a certain worker is working too. I hope it's legit, if not that's a lot of lost revenue. The food is amazing though and the service is wonderful when it's not cash only.

This is one of the few McDonald's left that I can go to
The staff is always well groomed and 100 in their attention to what matters most. It may be just fast food but I have expectations and lately everything and everyone has been doing a terrible job. But they have the best staff and the food is always fresh well made and perfect 👍

I give this location worse than a 1. My family and I went there and had breakfast. We noticed that this was one of the locations that removed their self-service fountain drink stations. After eating, we kindly asked to see if we can get refills, and they angrily refused. I'm not sure if the lady was a manager or not, but this location does not care about customer service. I will never go back to this location and I encourage others to not dine in at this location either.

Lance was amazing at his job. He took my monster puppet that I made at work and hung it on the wall. Hopefully it will stay up for forever.

It's fast food. I normally only pick up Happy Meals for the grandkids. They love them, most of the time.. more for the toys. They always have food left over that gets throwed away, so I can't say they absolutely love the food.
However, the service is questionable at times. Especially when it comes to paying for items with exact change. If you use a debit or credit card, you're good... the cashier doesn't need to count money. Recently, I gave the cashier exact change for my purchase of two Happy Meals, $11.59 (a $5 bill, six $1 bills, two quarters, a nickle, and four pennies). That overwhelmed the cashier! They had no idea how to count money. I sat at the window watching, and answering the questions, "Is this right? Did you give me the exact amount?" Each time I repeated yes. After about 3 to 5 minutes of holding up the line, waiting for a receipt, the cashier finally accepted that I gave them the correct amount and let us move forward.

Like any fast food restaurant, every day is different. You never know what the experience will be until you experience it for yourself.

Slowest drive through I have ever experienced. First, when we pulled up 3 staff members were all outside smoking. Meanwhile the line has 10 people in. Then they helped four cars in the alternate lane before ever acknowledging our presence at the other speaker. Finally after getting attention, the woman couldn't seem to put our order in to the system correctly so we had to repeat our selves multiple times. We were there easily for over 20 minutes. I will give them credit that the order was correct.

At the window we asked for sweet and sour, as people typically do. The lady who was helping us was then spoken over by an angry man. He proceeded to tell us it was 32 cents (which is fine) but that if we wanted any we should’ve asked when we first ordered. He said that to us three times in an angry tone after we had already said “That’s ok, thank you”. I’m sorry sir but where on the menu is the sauce? I don’t care that it’s extra but the attitude from the employees over something a customer wouldn’t know was ridiculous. Do better with your service.

Their food is good. But this McDonald's and all it's employees need to have more communication with their customers & let them be aware of important information ahead of time. (Being professional and productive by doing so.)  I decided to go get a late night snack, and waited in the drive through for a good 45 minutes that's not the problem. I know their busy. Right before I pull up to the speaker I pay and place my mobile order on my phone. And I drove up and the first thing the employee says" we apologize for the wait but we can only except cash payments at this time". Instead of me going through that wait, plus losing 15.00 and returning home empty handed it could have been so much easier to have a sign posted on the menu or somewhere before I got to the speaker. You know I had to go back home with less than I had before. Just not right. If they would have used some professional business skills this wouldn't have happened 😕

My kids favorite indoor play place... nicely air-conditioned and spacious with table seating in the play place area for families to eat and parents to relax while kids play. Also there is a motorized vehicle-free connection to this McDonald's from the Rock Island Trail bike path which makes it perfect for a kids bike ride with an ice cream and air-conditioned rest place in the middle! 🚵 🚴‍♂️ 🚴‍♀️ 🚵‍♂️

No longer fast food. I went to the drive thru, and ordered two meals. When I got to the window, they pulled me around and then only gave me one of the meals, looked at the receipt, and they only charged me for one. Back to the drive thru, ordered the missing meal. They pulled me around yet again. Total time spent? 36 minutes, mostly waiting in the pull-around spots that allow them to game their average drive-thru time. Just look at this frozen raspberry Fanta? You’re proud of this?

I hate that McDonald’s as a corporation has fallen so far from what they used to be. There is no longer any joy here. It’s dark and depressing. Remember when we used to have birthday parties at McDonald’s?

Nice enough updated McDonald’s. Super friendly server and I had the same name! Relatively fast service, it’s just all the prices have gone up and they’ve changed the menu that it’s hard to find what you’re looking for. Seemed to be pretty clean and empty when I went there. Food was hot. Not bad for unhealthy fast food! I ordered a fish sandwich and a burger and fries.

Everyone in my opinion knows that Mc. Donald's is what it is...but when you come to a restaurant that has been around for years and the service is great...this makes it all the better... it's not easy working fast food jobs and I try to put my feet in others shoes...the employees and Managers all have to make a living for their families the best that they know how...but I am happy to help and thank you Mc. Donald's staff for making me feel like family and offering good customer service when and wherever possible. ...and doing it with a smile even though times are stressful and hard...THANK YOU

Honestly this is the ONLY location that hasn’t let me down ONCE. My only complaint is too much salt on the burgers. I’m usually not one to complain about salt but this was salty and it’s been getting worse as I frequent this location. Aside from that, my food is always hot especially the fries. Doing great things!

Drive through open 24 hours but staff lock doors and hide when people come to drive through and on phones in back. Refused to acknowledge anyone in dive through.

Honestly,  this place  needs an overhaul.  We usually stop here on our way in town and it isn't bad.
Not this time.
First, we ordered from a kiosk.  It was about 9am and it was already full of fingerprints.
We went to sit down and had topics the least dirty table and clean it. They were all dirty.
Our order came and it was missing several items.
Getting the attention of the staff in the back was extremely difficult.  This also made refills hard to obtain.
I took a long while for a member of our group to get their food. When it arrived the rest of us were already finished.
After taking a bite of my burger I had to pause because I thought something foreign was in it like a wrapper piece but it was the weird bacon.
The burger tasted off as well. The fries were good but that burger was off putting.
You would think that with all of the other options in this spot,  that McDonald's would try to be good.
The bathroom was disgusting and the soap dispenser was broken making me wonder how the employees wash their hands properly.

I don't recommend it. Go to one of the other places within walking distance of this one.

There is no self service soda machine here. If you want a refill, prepare to wait.  We have limited time on our lunch break, McDonald's. Nobody has time to wait for a refill. Terrible

Pulled up and was worried because there was a bit of a line but they quickly moved through the cars and my sausage mcmuffin & hashbrown came out perfect. (and in the app they often have $1 breakfast sandwichs!)

Typically they work quick here. But if they get the order wrong you can forget about them fixing it. This has happened multiple times at this location over the few years it's been open. I have circled back through line and had my order corrected before, but this time I was rung up and charged for the wrong items, more expensive items. I showed them before my food was made
They just gave me the correct order but didn't care to try to fix the difference they charged me. So I paid $17 for what should've costed $12, but the biggest thing is that the lady at the counter kind of shrugged her shoulders about it. It's just stupid how the worst workers in restaurants can be found in McDonald's

The past 4 out of 5 times that I’ve ordered breakfast from here, I’ve waited 10+ mins for some pancakes. One of the workers mentioned that “we weren’t expecting a big breakfast to be made.” Other times it’s missing fork/knives and most times I’m missing butter and syrup for my pancakes. I don’t even know how they keep missing things when THERES NO ONE ELSE IN LINE! today is the last day I will ever go back to this location because guess what, don’t have butter/syrup AGAIN. The price that I pay for this, I would expect atleast 1 butter and 1 syrup. Can’t even get that right.

This is definitely a slower McDonald’s. The reason why I am giving 2 stars instead of 1 is that the manager for the lunch shift on June 21 was working really hard to keep two of the employees up front focused. It seems like these two employees towards the front are not carrying their weight for whatever reasons, but I saw the rest of the team practice patience and professionalism despite the stress.

Edited to add: the supervisors name was Katie. I also ordered this on the mobile app 10 minutes before coming and still waited 20+ minutes to get food.

HEY MR/MRS FRANCHISE OWNER, this place is falling apart at the seams! literally!!! The employees were working hard and doing the best they could, but it’s not their responsibility to tell the customer that the place is a sauna because YOU can’t get someone out there to fix it, or to fix the ice machine in the lobby or the CO2. i was there for almost an hour your still pocketing your part,  the money was still coming in, make it a more desirable place to work and hire more employees. The only complaint i had was the MOD, every table in the place was dirty the least she could have done was wipe all the tables off before she left.

Easily one of the worst McDonald’s in Colorado Springs. Service is extremely slow. On multiple occasions it takes 15-20 minutes to get one breakfast sandwich. More times than not, inside is a disaster.

Today was my last (3rd try) visit to this location. They never give you your full order. Spent $20 on 2 small breakfast combos and they forgot the hash browns, which was weird because they asked me to pull forward and wait for my order with the reasoning that they were making fresh hash browns. Very slow service and just not a good deal anymore. $$$ I was going to go inside and ask for my missing items, but they were so packed there was a line inside. I just went home frustrated and still hungry.

Spent almost $4 on a large French fry and this is what I pulled out of the bag after I drove away. And they were cold. I haven’t been to a McDonald’s and had a good experience in a long time. I have no idea why I keep going back even just for the convenience.

Arrived at 0900 and left at 0926. I felt this location deserves a much higher rating. The staff was very friendly to me and my service dog. The space McDonalds occupies is also a lot cleaner than other locations. I think the bad reviews are from the up tight ppl who live in Castle Rock with nothing better to complain about. It’s McDonald’s not a miracle 💯

This mccdonalds had amazing service. From the young man who took the order and money to the young lady who gave out the food.  Smiles and kindness are very hard to come by.  I appreciate their great service.  We could use that kind of service in the springs for sure.  Great job
Thank to

Bland coffee , overcooked hash browns, and I got a lovely smashed fly (bug) under my coffee lid to go with my coffee . Bugs just taste so good with my coffee thanks guys. NOT! I will be complaining to corporate!

Edit: So I have updated my review to a 3 star since they actually made several attempts to contact me and make it right and I even got a letter from the owner stating his apologies and how they will make it better and provided a free meal coupon . Thank you so much for being proactive on this matter since this is also important to everyone’s health. Bugs (especially flies) can transmit H. Pylori when they come into contact with you or your food. The Owners letter also stated he personally discussed these concerns with his staff and restaurant manager and will make every effort to better these issues. Thank you for taking a step to make improvements for the health of all your customers. 🙌

I placed an order.  Charged twice as much as what was billed on the screen, didn't find out until I saw on my bank statement, likely charged for someone else's food.  Got to the window, was given the wrong food and no drink.  Gave it back.  Was given a drink that tasted like toilet water, and two half cooked burgers that were literally bleeding in the paper...thought it was ketchup at first, no part raw burgers.  Didn't even know that these guys cooked these things from raw, so I suppose that is positive that they start with raw ground beef...  Seriously though.  Really frustrated.

Nice people, but apparently, they work their staff too hard. There were several employees sleeping in the dining area and one walking around zombie like cleaning.
I got the feeling that McDonald's does not want people in the building.  They took out the drink area, and it looked like the play area was removed.
The food was cheap McDonald's food. No surprise there.  It's amazing how expense the place has gotten.  Probably will not visit another one ever. It is the same price as going to a decent family restaurant,  and supporting a family business is a good thing.

I arrive around 10-15 after the breakfast/lunch switch. I ordered a bug Mac meal and received what looked like overcooked fries. When che king them out they were dry, cold, and hard as if they were saved from the day before. Unfortunately I'm only on lunch break and couldn't go back to get the problem fixed. Also they didn't give me my receipt so I had no way to confirm my purchase.

I'd give so many negative stars if I could. There is absolutely NO customer service here. When a car pulls up to the window there is no, "HI, your total is..." and / or "Thank you" or even a "we're sorry but could you pull around?" Or, "Here's your food, thank you have a nice day/night". Never in the times I've been to this store have I heard any of those things!!! And what's with the 15 minute + drive thru times?? Wow..this place, hell, all McDonald's have gone seriously down hill..and the prices are just insane.

So haven't been to McDonald's in a while thought I'd stop just to grab a burger curbside. I only ordered a quarter pounder without cheese. Got my order pretty quick and was on my way.  After a fews bites into it I looked down at the container and there were mouse droppings!!!🤢🤢🤢 I turned the Hambergur over and there were mouse droppings on the bottom of the bun!!! 🤢🤢🤢🤢 I'm NEVER going there AGAIN!!! Need the option for NO Stars!! Oh just to let you know the lady I spoke to said," that's impossible we do things so that doesn't happen." Gross!!!🤢 Ya ok

First experience i had with this McDonald’s put me in the hospital with food poisoning so I swore not to go back, but I got out of class late and needed something to eat; that was a mistake. Waited 30 mins for a large fry and 2 McDoubles, for it to be cold and have hair in it the fries and the burgers I ordered for my husband to be half wrapped and put in the bag. I get McDonald’s isn’t a fine dinning experience but come on. 10 out of 10 don’t recommend and am legitimately not going back.

Rocky Mountain Chocolate Factory Cafe

The customer service was amazing even though the employee was working alone when it was extremely busy. They were very bubbly and attentive which made the experience even better! I got a latte and some chocolate truffles that were absolutely delicious. I liked them so much I came back the next day to try a caramel  apple and get another latte. I do not live in Colorado so I won’t be able to get there much, but it was a very pleasant experience and I highly recommend trying this place out.

Was not aware that after you get to the registers after waiting in a long line you must walk with an employee to pick out your apple. My friend and I proceeded to walk over to the apples after waiting in line, and after deciding what we wanted we went to the side register to pick and pay. Well no according to the employee who said we needed to go back and wait in line AGAIN and wait for an employee to assist. There is no sign in here telling you that, and definitely won’t be back after that.  Tell your employees to treat people respectfully and not be dismissive. Because once I explained she didn’t care and ignored me to help someone else. WORK ON THAT.

Great chocolate. Their apples 🍏 are outstanding. We love bringing the little grands here when we are at the outlet mall. We highly recommend coming here!

Delicious chocolate pieces that are hard to find anywhere else around here. I’ve been to Rocky Mountain chocolate factory at least a dozen times now. The prices are high, but the quality and taste is a great deal superior than anything that you could get at a grocery store. I will stay away from fudge next time, as today I bought some for the first time and it was completely wrapped/sealed in saran wrap that caused the fudge to be soaking wet, mushy, and smell like play-Doh. I’ve had a lot of fudge in my life and that was the worst I’ve ever had. In conclusion, I’m giving this review a three star based on the Pros; delicious chocolate, caramel, candy apples, and the Cons; expensive and worst fudge I’ve ever had.

Kids loved the chocolate bites and my iced coffee was delicious!  Staff was nice even though customers were so indecisive and taking forever to choose items!

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