Banco BBVA

Always very slow and very bad service, not recommended

Good service, just sometimes there are too many people.

They never have change here!! And they repeatedly make mistakes when giving you your money!

BBVA

They have no empathy with elderly and disabled people, they care little about exposing them to being infected. And in terms of procedures they do not solve,

Terrible service. Endless lines. Only to make a payment at the window more than an hour. Very passive executives. They leave a lot to be desired. If you want to pay for something, I don't recommend it.

Terrible attention, so they give people their turn if they are not going to respect it.

How can I talk to an executive? That machine doesn't bother me at all and I have dialing all day.

Excellent service and customer care. Is satisfied

Bbva

Small and unattended ATM, in poor condition, I would not use it

Very slow service. Only half of the windows are served. They leave many chairs empty, they leave many people outside instead of seating them, they give too much preference to customers and those who do not take much longer

BBVA Bancomer

Very bad service was the next in line of executives and it took them 50 minutes to serve me because they changed my turn to give it to someone who had lost their card. 😕 Having my shift number on the screen and still they did not provide me with the service. 😒 when they finally mistreated me, as expected, they didn't resolve anything for me, 😡 I had to call the BBVA line. Something must be wrong with the process or the service attitude of those executives or 🙃🤪👎😈

Bad service, 4 months and they can't give me back my money that got stuck in their practices, I don't recommend it at all

I waited 1 hour 33 minutes to be attended to, for a simple payment. Bad bank.

While the ATMs are still next to the bank without money!!!
What a truly decadent service.

Friday many people waiting to enter the window and only one in service!!
It is true that due to a pandemic we must wait but they pass!!

***BEWARE*** WHEN YOU MAKE MONEY TRANSFERS TO THIS PLACE, MAKE SURE THEY GIVE YOU THE MONEY AT %100 SINCE THEY GIVE YOU ONLY A PART AND ASK YOU TO RETURN LATER TO COLLECT THE REST, WHEN THE PERSON YOU RETURN WITH YOU DID IT NO LONGER AND THEY DON'T PAY YOU YOUR MONEY ***BEWARE***

They are a bunch of rats, they stole 10 thousand from me. I don't recommend this bank at all. They changed the account number and wanted to keep 25 thousand.

Terrible service, my dad went to activate his debit card that I processed for him digitally. And without his consent, they searched his bureau and requested a credit card that arrived at his house. He went to cancel it, they told him that's it and what they did was activate it, I received the emails. He came back to ask for it to be canceled because he doesn't want it, he never asked for it and they told him that he had to pay insurance to cancel the credit one and "be able to keep" the debit one, he didn't want to so they told him that they would cancel the credit and debit together and They left him without his debit card for which he had already paid the plastic. I have been handling credit and debit for many years and I know perfectly how it works, my dad sadly does not and I was not there to go with him. May everything be returned to you and multiplied. I hope they run them. They are employees, not owners of the millions. Ridiculous.

The ATM did not give me my money, they do not work or are not maintained, I went to report and it turns out that they did not find anything and that the problem is mine, sending me to dial their telephone line, and not returning my money, terrible service

Terrible service, the manager and the staff are of no use, nor do they attend to anyone without a turn before those who are trained, nor, being preferential, do management respect the shifts.

It turns out that they give appointments by phone, terrible service from the executives.

4 machines, seems like flat rate for cash withdrawal = 174 pesos which does not depend on amount. Friendly staff who can share wifi for clients

Borderline criminal ATM fees. 6 times the cost for withdrawing pesos than at other banks. Unfortunately they have a bit of a monopoly in Todos. Don’t use this bank unless absolutely necessary

Absolutely appalling bank, bordering on fraud for withdrawing Canadian currency. 174 pesos to take out 3,000 pesos plus a 6%+ commission. Do not withdraw money here. Street vendor would give a better rate.

ATM area is safe and clean. English and Spanish options. No problems using standard atm card from a us bank. Withdrawal cash in pesos, always confuses me when they show a $ for pesos too. 81peso service charge and about 18.5 exchange rate when the days rate was 20.2.  Not great but acceptable.

They have 5 atm machines so I have never seen a long line. Parking is available in the back but wouldn't recommend for larger vehicles as spaces are small.

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