Banco BBVA

I went at a good time. Nobody in line but the female that helped open an account was in a bad mood.

Fast service and the advisors are patient with what you ask them. But the place has limited space and every day there is a line to get into the windows

Terrible service from the "executives".
More than 1 hour waiting to be attended.
Without an order of attention.
At 1 pm a single "executive" attending
From the manager or his lights to support
An unfortunate experience

The service is terrible, they don't explain it correctly, they just tell you to go somewhere and that's it. And it is uncomfortable to explain to each person what happened so that they go to the window to be given well-structured information.

I am a BBVA customer and I come every week on different days, and a deposit ATM is always out of order no matter what time it is, which generates long lines of up to 15 people and it is the closest I have, the other is on Av. Miguel de Cervantes and Tecnológico. 6 months ago I commented on my experience, the problem remains the same, only with the difference that it is 3:30 pm. In Chihuahua, Chihuahua, when the Bank is open and an executive is at the door, it is not to have the initiative to see that there are many people trained for the practice and to help so that people do not crowd together and that it is always the same executive who He's at the door. They should follow him up.

Terrible service, I entered the branch, half an hour in line, when I got to the cashier they told me that only in "practice cashier" for that deposit instead of asking me from the beginning.

Honestly I have no complaints about the spacious place and the attention every time I go, they treat me well and it's fast.
The trail is closer to me but I prefer to go to this one.

Disastrous experience, the treatment at the branch Av Cristobal Colón 14545, Paseos de Chihuahua, 31125 Chihuahua, Chih is terrible. They must take care of customer service and train their employees.

There are no executives, they only serve one person at a time

Some people cannot get out of our jobs to go to the bank (they have the same hours from Monday to Friday 9-4) and the FEW that open on Saturdays in a miserable ranch like Chihuahua... choose not to respect the hours and do not open. They really should stop their greed and pay their employees so they can serve their customers.

To cancel a credit card, by telephone they told us 3 times to go directly to an official... when we arrived they refused to speak to an executive, so we went on to speak with the manager who, when we explained the case, clearly we Annoyed, they stopped us dead and started yelling at us to leave the branch, terrible service... I know in case someone is upset and they don't want to listen to you or solve anything for you, in addition to treating you badly and kicking you out

Once again no access mail. U.U oh my goodness that happens to me being new to the institution.

I went today, Saturday, August 19, to see what this branch says here on the page that it would be open, which was not the case. I went at 10:00 a.m. and there it says that there would be service from 9:00 a.m.

Good service experience, when using ATMs, it is not necessary to queue inside to carry out procedures that can be done at the ATM and they are open every day.

I didn't imagine that they don't open on Saturdays. Today, Saturday, I wanted to go ask a question with this bank and my surprise was that it wasn't open. It wouldn't hurt for them to open on Saturdays even if they close a little earlier.
PS: I will have to go during business hours when they are open, I will modify my comment when I go.

Excellent attention from all the staff, the Director takes his time to support the client and resolve any situation.

In this Perif branch. de la Juventud s/n, Ignacio Allende, Juventud Nte, 31124 Chihuahua, Chih. many people who in theory should know their job, and have total ignorance of it, executives who do not have the slightest idea of ​​customer service and attention, terrible

BBVA

More than an hour waiting for them to serve you at the window and just because they don't have an account with them, they give priority to those who arrive even though they arrive after an hour, terrible service system 😡

It is an excellent bank but I have scheduled a digital shift twice now and they just don't use it and won't let me

Terrible service, the machine that grants the shifts does not work, they made a mistake in removing a padlock from an account and they told us when we were tired. Nothing to do with other branches.

Several ATMs available, it is a great help, since they generate fewer lines

BBVA clones my card twice IN 6 weeks
The first for 2000 the second 3 weeks later for $400
They just called me from a phone in Chih
Telling me ALL my information
For supposedly a platinum card
I mean
DO THEY GIVE MY DATA TO ANYONE?
For what reason have they cloned me twice?

They have 3 practices and none of them are good for deposit, after they stay for several minutes saying wait a moment they say they are not available, terrible service.

The branch is still small for the place, the procedures can be carried out soon, but sometimes there are executives who are wasting their time, and that burdens the work of others.

It is always saturated, the truth is that one thinks about going to this bank, the good thing is that they help you, if possible, to carry out the operation at the ATM. But they always lack staff at checkouts, I don't understand, banks are very large companies... How is it possible that they don't have enough staff to serve their customers? It seems that it is a motto of the banks to make you wait 40 minutes there, good parking otherwise.

It is urgent that you support me, today December 6 at 3.45 pm an ATM stole (literally) 5600 pesos from me. When trying to make a deposit, he kept the money without giving a receipt or reflecting it in the account. HELP on Google the branch appears closed

Terrible service, you only have one digital ATM for deposits and it often fails, and I have already seen seven ATMs make no deposits "because the system does not allow deposits" and magically if a manager arrives the system accepts smaller deposits. Since they depend on this only digital ATM it is a lousy service.

The person who was at the entrance (on a Tuesday at 2:30) was super helpful, helping everyone and making the procedures for the clients more dynamic, very nice and friendly, my respects (and thanks) to her. I went to process a new account and he guided me through the entire procedure. And the cashiers were also getting the job done quickly. They have good parking, although not as many ATMs or tills. But knowing how to choose a time you get in and out quickly.

The building is well designed, it has attentive people, they are complying with the contingency measures, it has an elevator for people who need it

Mak service employees are very short on paying attention to customer needs

Literally terrible service, I don't recommend it

I can't give it 1 star because it is a convenient location for an ATM but the attention given by the executives is terrible. They're not rude, at least, but they don't tell you how to use their products. You go to take out health insurance and they don't tell you how to use it... then you go around going to private doctors (because you think they cover them) and it turns out that they didn't explain to you that you have to add your immediate family members to the insurance. policy at the time of contracting! So all those expenses, doctors, medicines, studies, you don't recover them because they don't explain them well!!

Tell me, are we in a country where we all know how to use financial services?? Are we taught how to use health insurance in school? Of course not!!!! The sellers of these services are on the FRONT LINE to combat financial ignorance in our country but in this branch they have an apathy that instead of being part of the solution they are part of the problem!!!!!!!

Terrible branch, extremely slow employees, more than two hours of waiting to be with an executive, apart from the person who organizes the line is good for two things and for the same, I recommend you go to another branch if you can or to another bank!! !!!!
In addition, they do not organize their meal times, they leave when they feel like it and leave the client who has been in training for 2 hours to wait even longer

The slowest and rudest employees that I have ever had, more than two hours formed because they decided if someone who had just arrived entered before!

The worst branch I have ever known... Terrible ones and again... I requested a change of branch and they can't even do that...

The staff at this bank so far is exceptional, very friendly and efficient, I have never had problems due to poor service.

Good. They only offer you cards at the entrance

A very clean and impeccable facility, apart from the fact that the staff is usually very pleasant and serves with great patience.

The person at the entrance who is in a wheelchair is a very rude person, a despot and a clown, the service is terrible, there is no organization

Many ATMs and excellent service, I processed a card online for a long time and I just went to pick it up, there was no problem or long waiting time, I am quite satisfied with the product, especially because of the mobile application, I manage everything there without having to go to branch, I highly recommend it.

Terrible service, a line of almost 2 hours to change a check, very bad attitude of the staff, really slow attention

Because you cannot make payments for government agencies on Saturday, it is the only day I can

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