Banco BBVA

Wait time is horrible also it will work if you know the people because they will jump you 1st in line defenetly not a bank that I will recommend

Terrible phone service, I'm trying to contact the bank because I made a transfer somewhere else and they don't answer, a machine answers me

Terrible treatment and delay, they were watching the Mexico game and then they went to eat, there was 1 box of "4" available and they never take the importance of Internet or Google ratings. More specifically, my problem was that my wallet was stolen and in it came my identification and my card.
At the entrance they told me to block my card by phone and go to the executive module. When I went to the cashier, they did not let me process or unlock my card because they also stole my identification (INE, they did not accept another one)

So I have been weeks without being able to receive or withdraw money from my card. Just as bad as the other banks.

They have a very strange shift system, they have preferential treatment for certain procedures and people who arrive after you go to checkout first.

3 hours to authorize the cashing of 2 checks. Time is short for wstw type of situations

The service in very agile boxes, with the executives another story, only one person attending which generates a great bottleneck. After 50 minutes and still waiting. On other occasions I have heard that executives return to people because they are told that it will take up to 2 hours to process them. If they know that there are procedures that take so long, they should enable more account executives.

Terrible attention, slow service, taking excessively longer than normal. The worst BBVA in the city.

Terrible attention and bad attitude of the workers.

They treated me VERY BAD, it's a shame that they treat you rudely when you're a customer!!! And the director was too rude, it's really a shame that they are "executives" with lousy education, I canceled my account there and I don't recommend them, too low customer service!

The waiting time to be served is very short, the presentation and customer service is excellent, the atmosphere and air conditioning is also excellent, they have preventive measures for covid

BBVA Bancomer Civic Center

The worst system in terms of shifts.
When older adults arrive to collect their pension. Obviously and it is highly agreed that they have preference in their turns.
But 3 hours to attend to an account holder shift?
The balance in the shifts is what they urgently need to fix.

It is a good bank, but I think they reduced too many cash registers, I know that electronic transfers are important but many people continue to accumulate in the bank. P.S. More boxes.

Good attention always.
The only thing is that sometimes you have to wait a long time.

Excellent customer service, they follow all hygiene regulations, their executives are very accessible with a good attitude, I processed a debit card and it was very fast, you didn't take long, in general I loved it.

How they like to waste time... They sent me to executives for a problem with my account, when I ARRIVED they told me that the waiting time was 15 minutes. FOR TWO HOURS they kept me sitting, I asked if I was far away and they only told me that they were almost there, while the executives laughed and laughed. Awful.

Good branch, it just needs more machine to withdraw the money because it fills up with people very quickly and you have to wait in line

Very annoying since they take hours to assist you and they don't want to help you ASER the procedure. I come for a link card I have been carrying all week and they can give it online like before. Today I am going to hemodialysis and I won't go because of their fault. They told me that I have to wait, I feel upset because I am a person with a disability and with their inattitude and no initiative, it is worth clarifying that I am a person with a disability.

BBVA Anahuac

I just make deposits to pay a debt, but the staff is willing and knowledgeable.

Bad service bad service i will not recommend to nobody this bank.

Too big of a row most of the time, totally needs another couple of ATM machines.

The staff works very well, the deficiency is that the demand is great and young people cannot cope. It is advisable to make a bigger bank with more staff.

The language of the Cashiers is really obscene, they talk to each other about common nonsense and vulgarities, they are worse off than if they worked in a Greengrocer's Store. Much lack of professionalism

Unfortunately I don't have an account in Mexico. When using this ATM I get charged around $10 for using it plus $5 from Wells Fargo for using non-Wells Fargo machine.

It was quite busy, not always. The attention is fast so I don't usually wait for too long. Only bank in town at the moment.

This bank has service with a smile right as you walk in!  Need pesos?? This is the place to come!

One of the worst bank experiences I've ever had. Safe yourself time and go to the other office.
People there just don't want to help you, that's it, poor attitude and no customer service skills

Extremely poor service.
I just went there for 2 days and they didn't let me speak with an advisor, they kept me in the waiting room for more than 2 hours.
They should make the complaint telephone numbers visible.

Too many people. Maybe because of the day and time.
People line up, not knowing where they are going.
You have one to ask.

Bad service in terms of bad information, they make you wait too long to request to open a payroll account to make a portability. I don't like the service and I'm thinking of canceling my portability for that reason. 3 hours waiting

They should NOT serve the people who get in line and still serve them

They always take a long time to respond, it seems like they don't like to work, I have gone twice early to correct my card information and today they don't have to come tomorrow and it was very early and so they give me a very bad experience, I will probably cancel my account because it is not They may not be able to solve my problem.

On July 7th I had an appointment at 3 in the afternoon which I arrived 10 minutes early. The person at the entrance told me to take a seat. Time passed until 4 o'clock struck and at that time they closed the bank. The person I had to talk to (executive) got up from his seat and left without saying if he was going to attend to us. I assumed that they were going to serve us because the security did not tell us that we had to leave the bank. 30 minutes passed and I asked the person who helped me when I arrived if they were going to serve us or not because the person (executive) had been gone for half an hour and my calm from waiting was wearing thin. For that I already had to wait 1 hour and a half. Suddenly the person who attended to me came out and told me that his partner was coming out soon, which never happened and he left very angry for not speaking clearly, with the truth. It is difficult for them to say: I am very sorry for the waiting time but it is not possible to serve you. It is ridiculous and disrespectful not to know how to communicate.

The person who receives you when you enter is very friendly and the guards are very attentive to the people. It seems to me a magnificent branch.

It is usually much more crowded than the one in the center, it is always dirty at the ATMs and sometimes it smells like a public bathroom, I recommend going to the other one

Very bad, it takes a long time to improve that

5 or 6 ATMs... always long lines for bank representatives

Terrible service, I get a digital shift because due to work I can't go out during the hours they are open. I arrive and there is no one taking turns. I wait and nothing so I take it myself and now if an employee comes to tell me that I can't take it out and I ask her why and she tells me why she gives it and I tell her that it wasn't there and she tells me that it can break down machine. I have limited time so I get it beforehand. I just need to activate the alerts and the lady at the checkout tells me that she can't support me but in a very despotic way they even make you feel like a fool. And it's no use taking an appointment early, they'll just waste your time. I hope I don't come again

Just because there aren't zero stars, lousy service, an advisor who spends more time hanging around, the director is bad, the first filter person with the face of an undertaker to hire these people, avoids using BBVA, it's lousy

Terrible service from the bank, you cannot make payments with a debit card from another bank, they make you wait ages!!😩

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