Walmart Supercenter

Went here to get an oil change.  They refused to do it bc of front-end damage. Claimed another customer had front end damage, and the hood popped up and smashed the windshield. THAT'S SOMEONE ELSE CAR!  It's not my vehicle. They were just lazy because they were about to go on lunch. I definitely do not recommend this place for auto care. If their lazy enough to refuse to change my oil then they might be lazy enough to not tighten an important bolt or screw on the oil filter all the way! Ridiculous. I'm going to a different Walmart.

I give 5 ⭐ for the curbside pickup because I didn't have to get out. On the other hand I assumed that I would have gotten a receipt in the bag but I didn't. Also after glancing at my order details the numbers and total on the app are off. Will double check and if need be I'll call customer service. Oh and since it was my first time, I think it went rather well. 😁

They only had a few homeless people asking for $ . I took a $1000 to hand out for Christmas to the hungry and others whom just needed the money. Unfortunately I was only able to give out less then half. I'm going to try a different one tomorrow.

This location is bigger than expected they have everything needed. It's clean and people are good and helpful who work there.

I came here after a horrible interaction from the 67th and McDowell auto center.

When I came to this location and explained my case. They took a look at my tire and deemed it eligible.

They knew about the limited warranty and were able to immediately identify the damage was not caused due to negligence (I bought the tire 6 moths ago at the time of writing).

I really appreciate the efforts Alyssa and the crew gave me. They were very customer centric and informative.

These days I find those qualities to be rare. when it happens, I encourage you to write a review.

This store needs to be closed down! After today's experience I don't think I'll ever go back. I asked an employee at the self check out if she could remove the security device from the packaging so that I may exit the store. She proceeds to tell me I can't use the register I was standing on in a very hostile tone. I tried explaining to her I wasn't using the register I was simply bagging my items. She doesn't care, she's ignoring.me and mouthing off to other customers about me. I ask for a manager, the manager comes to the front and curses me out then ask the sherriffs there to escort me out. I was so angry and embarrassed. I wish I could do something besides write a review.

Very helpful workers.  If they can't answer your question they will find someone who can.  Many know how to use their phones to find the item on their devices.  I have always had a good experience in this store.
We went to the Speedway store at Kolb today and it was teaming with people.  Luckily there were many employees that were helpful and they had lots of good deals.

I was a little disappointed. Shelves were looking bare. Items they say are in stock online are actually out of stock. Employees say " you can't rely on what it says online" It is honestly getting harder for me to see why I should shop here anymore. Things are out of stock, prices are not such a good value as they once were, staff are unhelpful and seem cranky. Walmart used to be a reliable place to shop. Not so much anymore.

They either need to hire more cashiers or open more self checkout Lanes even after the Christmas rush this store sucks and is getting ridiculous customer service truly does not matter anymore

Rhea in customer service was very polite and quick! The ladies working in the dressing room seemed very depressed, but I worked in the dressing rooms at Mervyns years ago, so I understand!

Perkins Restaurant & Bakery

This Perkins is at a very popular exit,but very under staffed and  under managed .This morning, I was at this Perkins for over one hour and twenty five minutes for breakfast.  Not to many times did I observe anyone, including the female blonde short haired manager smile.
This crew is in great need of a true leader.
I truly believe that this group of young people will perform above and beyond with the proper leadership and caring work area.
Whoever owns this property has a gold mine, but not with its present environment.

First time eating at Perkins. Out for our Easter ride, Perkins was open so we ventured inside for a bite. Satisfied. Good food, good price, and great service. Our waitress was friendly, greeted us with a smile and helpful tips. Serving size is plenty, and desert looked amazing, just had no more belly room. We tried the Pot Roast sandwich and Southwest salad, delicious. Glad we stopped and most definitely will return.

Whenever my wife and I get down your way , we always stop in.
Today,we drove down from Cleveland with friends. We all were very happy with our meals and hospitality. Our friends took a pie to go.
Our server,Sam was great...a true asset to your restaurant.
We will be back again. Thank You!
Doug & Paula Sharp
Cleveland,Ohio

I was actually shocked at how sending yhe for was! It has been years since I was at this Perkins.  As soon a you walk in the baked goods in the show case look PERFECT! Honestly looked better than any bakery I have been in.
I went the day after Thanksgiving, it was busy but the waitresses were all working hard and did a great job!
HIGHLY RECOMMEND

Two times in a row, experienced ridiculously bad service and waits. The first time was completely dead and we waited so long I was walking my kids outside and saw people sitting out back during the ridiculously long wait. Food sat out ready that still no one brought while the server passed it to enter a huge tables order that came in during this wait. Second time was a huge wait to even get seated and unpleasant staff and unpleasant experience both times. This will be the last time we go until management changes.

I love the pick up service. They are fast and pretty accurate. The staff is always very polite and friendly. The app has tricked me a few times when it comes to product size:price ratios. Lol The pictures can look the same. I've been able to get free shipping without the membership, using the minimum purchase amount.

I'm 57 years old and this is by far the worst Walmart I have ever shopped at.  I ordered an item online and it's very clear the color I selected was black.  One single item.  So I order it for pickup and I go to the store and drive to the section labeled pickup.  I only see parking spots labeled nine and higher.  The Walmart app only lists check-in up to spot's number 8.  So where do I even check in?  I tell the guy and he says okay I'll get your item. The app doesn't show that I'm checked in so I have no idea if he's just too busy and blows me off or whatever. So then I call the store and they direct me to that department which never answers the phone.  So I call the store again and asked to speak to the manager and they send me to customer service then I asked to speak to manager again and finally after speaking to the manager and explaining the whole situation, she forwards me to that same department which I said didn't answer in the first place. So finally the guy does come out and gives me my item and it's the wrong darn color.  This place wasted 1 hour of my time on the day before Christmas Eve.  Again the worst place ever

HUGE store! Great selections, and you'll often find mark-downs when you go in person. They have a clearance aisle near the Lawn & Garden section. Their app and online ordering are usually good, too, but of course since we're all feeling the pinch of inflation, I think the delivery fees are a bit much. Customer service is OK, but could be better. The selection and prices in the pet section can be lifesavers compared to pet stores.

The other day I had to make a quick pit stop and came across this young man named Carlos. He was polite, welcoming and helpful. He asked about my day, also helped me pick snacks for my grandkids! OVERALL best experience I’ve had at Walmart. Praise to the employee named Carlos and hopefully management recognizes this young man.

Open up some lanes to check out!!!! Also, work on your employees' attitudes. It has become the worst customer service around. Except the service desk. They do a good job. Everyone else ignores you and tries to get away before you can ask a question. Also, not sure what's up with inventory. It's all over the place making it hard to navigate. For a disabled person, it's nearly impossible! The isles were so blocked that I had to backtrack 5 isles to go around....not good. If it gets better, I'll let you know.

My husband tried to return a bike here last night, and even though the corporate office gave us the ok, the employee Jolene flat refused. She was so rude! When we went outside we also found MY bike was stolen! Jolene refused to contact anyone for help, and she told other employees not to do anything either. Said they weren't allowed. Officer Dobbs just happened to be there and not only helped me but bought a new bike for me! He really saved my livelihood because I need a bike to get to work! Thank you again Officer Dobbs! I won't forget your kindness!

Parking lot is bad- needs to be repaved. It will eat up your tires. Also hardly can push your cart on it.

🔴12/26/23 🔴RUTH self checkout
🔴PEARL in holiday merch 📢 Superstars , So Kind Positive Cheery Eager to assist you for positive experience
__________________________________
old review :
JOLENE customer service deserves TEN STARS for STELLAR Customer Service. Very patient, kind just truly a genuine cool person. I wish she was my boss. Thank You

This place is super scary.  I stopped by, against my better judgement, but because there isn't much around I took a chance.  Not only are there people swarming around in the parking lot, the drivers don't seem to care about pedestrians. This store must have a ton of theft because they have door checkers and employees lurking around every corner.  Lots of items are locked behind glass doors. Produce is mediocre, at best. The deli looked semi decent and they were friendly. I spent 10 minutes in this store and felt the need to leave because I did not feel safe!

Not a safe place to shop!

This location has not denied people entry who wear a backpack which I love.

The pharmacy staff and service the second day were great.

The store has a large selection of products in stock. Found nothing I did not like while I was there.

Quite a huge Wal-Mart center.. had pretty much everything in it.. a good sit in food court was missing. Overall a good place to kill sometime and do your shopping.

Not normally a fan of Walmart but this location was pretty nice. The staff was super friendly in the garden center. Had a great experience with them and everything was clean and neat and orderly.  Appears to be well staffed, well stocked and well managed.  Even the fishing section was well organized. I'll come back for that alone.

Messy store. Unreliable pricing. Prices on shelf are different then App and different than register.  You have no idea how much you are paying.  As a whole - self chech out stinks. Hard to shop when they are stocking shelves or doing the pick up shopping. This is at every Walmart location.

Automotive absolutely sucks!!
Took my car there to get a plug. I was called saying it was ready. When my husband and I arrived the guy was out in the parking lot working under the hood. He said in order to fix a plug, the technicians have to do figure 8’s to make sure the plug held in the tire. Long story short, the guy heard the car had an exhaust and was playing and messed my car up.
Today, my husband took his Tahoe to get a plug (again since we had warranty) and he also wanted the tires to be balanced and rotated. The tech at the desk pulled his information up and argued that he didn’t have warranty. Thankfully he had the paperwork in the vehicle. He had an appt to be there at 2(which he called they day before to schedule and tell them he needed the tire plugged plus balance and rotate), they finished at 5. He went to get his paperwork and keys. My husband seen they only plugged the tire so when he asked about the balance and rotation they said they didn’t know he wanted all of that done, although my husband argued with them about the warranty and all when he originally got there.
With all this being said, GO SOMEWHERE ELSE!

I went to the Auto shop at walmart since I was needing new tires, well I scheduled an appointment for 8-9 am since i needed to be on the road by 9am, I got there at 7:40 and they didn’t even take my car back until 8:49am. All they had to do was change 2 of my tires. I have to make a 3 hour drive and needed to be there by 12. They didn’t even finish my car until 10am. They kept getting distracted by talking to each other. I know tires doesn’t take over an hour to change. If I didn’t need tires right then, I would have went to my regular guy but sadly he wasn’t opened.

Made a run to Walmart last night to pick up dinner and had a spectacular view of the sunset!

Great Walmart - so long as stay strapped (and always watch your back in the parking lot - just ask Montgomery PD about this location). The place regularly reeks of skunk weed from the time you park your car, throughout the store, and straight back to your car. Employees REALLY must hate their jobs cause they are awful to customers. This location never pays a cashier, so you need to do all the checkout process yourself - but they are sure to make sure you did a good job checking yourself out with their receipt police by the door. Need to ask a question? Forget something at the store? DO NOT bother calling because they absolutely REFUSE to answer the phones (back to the employees hating their job thing). They can do better. They just never will.

I have been to Wal Marts all over the country....this is the worst Wal Mart I have ever been to.  In the mornings, they NEVER have a single register open despite the numerous employees standing around looking at their cell phones.  I am thinking, well they must have the self checkouts open....nope....only one lane with the smallest bagging area I have ever seen.

Why is this Wal Mart even open in the mornings?  When I bring it to the employees and manager, they clearly don't care.  I think the employees are bothered to even be there.

I won't shop there again....

Located on mid Chantilly, this Walmart has a good curbside pickup system. It is often crowded on the weekends and weekday evenings, but that’s to be expected. They added more self checkouts to both sides of this Walmart, which I’m on the fence on if it’s a good or bad thing.
Like many businesses, this particular Walmart does seem to be low on staff.
If you need to come to the customer service area you may be in line for awhile. I often purchase gift cards for my business here. I do wish this Walmart had a money center like the Atlanta highway Walmart. But I’m usually told to go to the customer service area to get a large amount.
The employees give you whatever energy you give them, so try to be chill.

I have lived in this area for over 10 years and the quality of this Walmart has gone down hill so badly. Today I had an employee watching me while I was in my car after I picked up groceries, literally watching me to see what I was going to do next. I guess I wasn’t moving and leaving quick enough for her. Even when I was driving off this employee was still watching me as if I was suspicious after picking up my groceries.

If I had a different Walmart to go to, I would. Because all the workers in the delivery pickup area have such terrible attitudes and are so unprofessional. I’ve had a young man literally on the phone having a conversation as he was putting my groceries in the car.

Typical Walmart trip. New to the area and needed groceries. The relative location to public transportation is great. People were friendly. A bit busy but I assume this is typical for this location.

Amazing back to school lunch concepts! They have these adorable Walmart brand individual chicken salads that comes in two flavors!! I pair them with either the Ritz stackable, celery sticks, or the club smart stacks.  They are a perfect lunch for my little one!

I realize it's kinda ghetto around here but it's still VERY annoying when they see me walk away from checkout and still try and stop me on my way out the door to make sure I paid for everything. They probably hate me because when they ask to see my receipt I hand it to them and just keep walking and tell them they need to keep up if they want to look in my cart.

Edit:

Employees here just seem so miserable and mean.

This employee behind the desk (photo attached) gave this customer an absolutely hard time for no reason at all!

Claiming that the man had stolen the item he was trying to get a refund for.

The employee had such a disgusting attitude and look on his face the whole time too. Like sir, if you hate doing your job so much, then quit or get another one!

The world is already a crazy place as it is. People don't need your disgustingly negative energy.

Absolutely horrible management. They never honor the mess in their store ever. My daughter works at a walmart she knows better. They are supposed to honor their mess when they make mistakes on prices or put things in the wrong places. They have people they hired just for that reason. I spend all my time in their shopping when I get to the register. I expect to get when I'm paying for and what it says at cost.

This Walmart was clean and professional. They had the product I needed at a good price. The product also worked perfectly for my HD TV

Placed a small online order the day before I went to Walmart, so I could do quick curbside pick up. I was notified a day ahead of time that my order was ready.

I checked in on the Walmart app when I was heading to Walmart. When I got to Walmart about 10-15min later I checked in a second time on the Walmart app. Marked what space I was in and the color of my car. The app confirmed my information and said my order would be out shortly. After 30 minutes went by and no order, I called the phone # on the parking spot sign. Asked curbside pickup what's taking so long. They told me they were busy, and a little backed up, but "they are getting your order right now".

As I waited another 20 minutes, I saw 2-3 other customers park near me, check in with Walmart, get their orders, and drive off. So I called the # again and voiced my displeasure with the long wait time, and told them " people who got here after me, got their orders in 10 minutes!" They gave me more excuses, apologized that they were low on people, and said "they're getting your order right now".

After another 20 minutes came and went with no order (70 minutes total), I locked my car, went into Walmart, grabbed my 3-4 necessities and paid for them in under 10 minutes. On the way out, I voiced my displeasure to the store Mgr on duty, standing near Customer Service. She apologized and said she would talk with Curbside Pickup. As we spoke, I noticed nearly a dozen employees standing in the Customer Service area doing NOTHING! (No wonder they don't have enough people to fill orders at Curbside Pickup.)

By the time I got back to my vehicle, now 80-90 minutes total wait time, my small order finally arrived. I politely voiced my anger /frustration over "the worst service I've ever had" to the delivery person, showed him I already had my order in my hands, and told him he can take everything back and cancel my order.

Usually I would give Walmart 4 or 5 star rating on any given day. I've shopped there for 20+ years. But after this ridiculous waste of my time and lack of customer service, I may just start going elsewhere.

We ordered a cake online. Not only was it to the T of the picture. Everyone was asking where we got it. Top notch on the cakes! I wish I was paid for this review. But how good the cupcake cake looked was worth 10 times more. #orderhereatwalmart Thank you so much to the bakery! #yallrock

Wal-Mart continually shows their lack of pride, lack of customer service and lack of customer safety... which does trickle down to their employees, I might add. Leaky roofs (creating slippery floors), trash left in shopping carts and aisle after aisle, blocked with boxes. Most notable, after Covid. The 24 hour Wal-Mart ceases to exist these days, in my neck of the woods, anyways. Employees boast 📢🔊 over their loud speakers that they'll be closing soon, typically 11:00PM. Further stating, "for the benefit of shoppers, so shelves can be re-stocked and the store cleaned". 🤔 However,  this is something I've witnessed for well over a year and have taken pictures of, randomly... morning, afternoon and evening. Day after day.

My review is to, hopefully, speak up for us. Not just as consumers, but also as people who won't let these big box companies pocket all of their profits. They need to put their earnings, our dollars, back in to their stores and their employees. Then, we might see some positive change.

I wanted a socket set that was located at aisle I6. However, for some reason, Walmart decided to lock the sets inside a showcase locker with no push button to call for assistance. So, you need to navigate through the aisles and look for help. After walking a couple of times, I saw an associate, I believe his name was Miles, and asked him for assistance. He mentioned he would call someone. I waited for around 15 minutes, but no one came. I noticed that Miles was just wandering around and not looking for someone to help me. I approached him and mentioned that I was still waiting for assistance. He replied, ‘Yes, I’ll be right back,’ and walked away again. I waited another 10 minutes, but no one came to help. I would suggest adding push buttons on these lockers and reminding associates to be attentive to customers instead of playing on their phones.

Store was very busy, but everything was good. I didn't see anything that was sold out, so it looks like everybody had a chance to get what they offer. They offer a lot, I go here at least two times a month. I've never been dissatisfied. Employees were very helpful when I asked questions. I will be shopping at this Walmart for a long time, unless things change.

I took my 5 year old daughter to Walmart yesterday. She was SO excited that Halloween costumes were already out for sale. She, of course, thought that that meant Actual Halloween was in a day or two lol! Anyway, we both loved all the different costumes. Shoes to go with, and all the Halloween themed fake nails, and other Halloween makeup. She literally wanted all the Disney princess costumes with all the matching accessories, all the shoes, and makeup. Lol We absolutely love Walmart, we can easily spend an hour, just looking at cool stuff. However, we tend to actually spend between 1 1/2 hours and 3 hours at Walmart everytime we go!

The worst part of them locking things up is that there is no one to come help. I get it. You want to protect your stuff, but I shouldn't be waiting 20 min for some soap. Get it together guys.

Its a WalMart so the prices are decent, the people are plentiful and they have these weird moments called hours and sometimes these numerical moments (remember, they are called hours) correlate with massive influxes of human body count.  CONSPIRACY THEORY: I believe that at times it isn't just mere correlation, but causation as well.  Get in and out as quick possible or feel the Wrath.  Occasionally you do see a Top 8 Booty and it calls for a audible to Walk Slow N' Steady and pretend your car is on the same side of the parking lot (Coincidence!!!) as hers so you can watch her get all the way in the car and drive away.  Reality is, you took the Train but so does She.  Just not the City one.

It's a Walmart with a bit rougher edges. You will find that a lot of products are locked behind glass and you will need a staff member to hand them over to you. Staff is nice, but very highly worked. I was hoping to get a shirt but the conveyor belt at the cash register was so dirty that I didn't want to put it on it -- which, apparently, was not cool. Oh well... 🤷‍♂️

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