Shell

It’s a larger shell station, but it’s still a gas station.  I didn’t sample the gas to see if it had a better taste, but I did notice a few things that not all gas stations carry.  Glass figurines glamorizing or facilitating  smoke and vapor processing.

The Greatest group of employees, I greeted with a smile and warm welcoming.  I always find the establishment clean and neat, fully stocked, and eager to keep all of the customers happy and coming back.

⚠️⚠️ Update ⚠️⚠️ after a bit of fighting and arguing I did get the unauthorized charge settled!! So I gave them back a star

Charged my card twice I live almost an hour away when I noticed I was charged twice tried calling the number on Google wasn't in service...so if anyone has the correct number that would be fantastic....the employees were nice...once I get the money back my review will go up if I don't have to fight and fight to get it back

Very well lit parking and pump area. The station is twice as busy as the station across the street even though the gas was .02 higher. We felt safe visiting this location given the area we were in.

Random selection of all kinds of things. They may not have what you want but they'll have close to it

Bought a vape that malfunctioned did not leave and took it back in and the guy refused to help me saying not his problem. Was a regular customer will never spend another dime there

Go in to buy a drink and I paid for it went outside opened it and it was flat.. went inside told cashier and he would not exchange for a new one. so I will never be going back

I would be giving the store a zero star rating if I could. I walked in there today to get gas and was not offered to put in my rewards. So at this point I ask if I can put my rewards in and they cancel the transaction and put in a new one so that I can put my rewards in. So then I go outside to pump my gas and start pumping and realize that my rewards is not there that I’m not getting my change off of my gas per gallon. So then I go inside and talk to the people at the desk which are not wearing name tags or anything so I don’t know what their names are. I then continue to explain that my rewards are not there and the guy behind the counter continues to tell me that his door is open so my rewards did go in so one of the guys follow me out and see that it’s charging me the regular rate and have me come back inside. At this point I’m still explaining to the other guy behind the counter that it’s not working and that I’ve use these rewards for years and normally I get $.05 cents-$.10 off each gallon and he continues behind the counter arguing with me saying that it’s only $.05-$.10 off per purchase for gas and smiling at me in a cocky way. Like he was being a know it all and I had no clue what I was talking about. Then I ask for the number to get ahold of someone to get this situation fixed. They then proceeded to tell me to step up to the side because they have other customers so I did so and waited about five minutes for them to give me the number and then I left the store.

This gas station is usually nice and great but this guy thinks he can scam me and my dad, like who does he think he is. I didn’t ask his name but he was in there tonight (Monday 730pm) he should get fired, they fired a good man but they won’t fire this guy. I was about ready to throw hands.

This place changed my life, because now I know to NEVER EVER get soda from a gas station, restaurant, or even the bottle ever again! Because how incompetent do these overpaid clerks have to be to put regular soda into the diet pump?

I usually don't let cashier's bad attitudes get to me but in this case I gotta speak on it. I use this place as a convenience because it's close to my house but every since I've been coming to this store I get nothing but the WORST customer service I've never seen such a horrible display of customer service in my life what ever you do don't spend your hard earned money at a place like this they don't care about the customers and they are rude as "f#*k " one cashier even acted like she didn't want to give me my change.. "I told don't worry bout it" I'll never spend another penny in this store take your money else where!

New store clean. Chicken here pretty good. Truck parking small lot. Dirty nasty dropped trailers broken down trucks. Truck parking area just a nasty mess.

I been to this store several times but I WILL NEVER
shop here again! On 8-26-22 about 12:45pm I was
buying candy for my team. The caucasian worker
decides to come and stand over me the entire time. I
confronted her and she lied like she was looking for
something for herself (she never touched or got
anything). I was buying for 10 people so yes I had
several items to get. WILL NEVER SHOP HERE AGAIN
NO GAS OR ANYTHING! Will take my business across
the street to the Love Travel Stop location where I don't
feel racially profiled and where ppl not standing over your back like you stealing!

Restroom could have been cleaned a little better.   Other than that, it's a good place to stop. There was plenty of room to navigate a long fifth wheel. I'll keep this truck stop in mind.

Hours are incorrect. I checked the website this morning before driving there to confirm they’re open 24 hours but when I got there at 4am they’re closed! Super disappointed. Please correct your hours!

The chicken lady is so sweet, and the chicken is the best gas station chicken on this side of the Mississippi

I go to the Shell on highway 12 in Michigan City right on the Indiana Michigan border... They usually try to keep the prices down for gas and they have a card you can get which will give you anywhere from 2 to 10 cents off a gallon of gas when you pump there also there is an in-house restaurant and a coffee bar plus there is a store inside which features wine beer colas and food people who work there are very friendly there become friends of mine blessings

I've been there many times with an over the road straight truck...  food is great and the yard is big for the big trucks.  expensive but big meals.

Shell app was unable to connect to the pump. Prices here are usually high.

They usually have the cheapest gas in the area, but could definitely update everything a little!

Love the place, amazing food and friendly people love the owner he is so nice and friendly, always remembers what I am going to order when I get food here, only thing is that there used to be this on guy that would say he wasn’t going to make food when you called I am not sure if he still works there I thing he does at night still.

I like to go here because it's close to my house. The people on night shift are friendly and helpful. The day shift people seem to be trying to rush you out of there. All in all good place and they have pretty much what you need

Love this store both the owners r truly sweet.cool employees as well..

It's ok. Nice selection of products. Bathroom could benefit from some updating.

The people here are very friendly and provide great customer service. They also have a large variety of products.

The chicken inside this gas station is on point!  Chicken Tenders with honey mustard!  I was so relieved the honey mustard was good.  The fried chicken is delicious too.  My husband and I get it for dinner every Monday!

Love the Shell Stations in Frankfort. Every day 5 cents off per gallon just by punching in my phone number. After buying the gas they send me a text receipt and let me know how much money I have saved overall this year.  Really comes in handy.

Stopped for snacks and restroom stop. Bathroom was disgusting, exactly the stereotypical gas station bathroom 🤢 Took our drinks snd snacks to pay, guy at register didn’t acknowledge us because he was pre occupied with picking his nose. When he realized that we noticed he bent down to continue picking.

Always lowest gas prices, has really good Chester Chicken carry out.

Cheap food hot chicken fry and lot new in store all good

New cashier stole $35 from me when returning a stick. Made two trips to the store and he gave me a new one the first time but it still didn’t work so I took it back but he refused to give me either a new one or my money back. Horrible workers and horrible customer service.

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Tonight on my way home from work I stopped at the old Franeys on 54 to get gas. There was an older gentleman probably mid 70s parked with his hood up in front of the store. He walked up to me and asked if I could give him a jump. I told him absolutely let me finish pumping my gas. After i finished helping him get his truck going he told me he asked the worker in the store if he would give him a jump and he said yeh for 20 dollars. This very respectful older man was standing out in this cold and they wanted 20 dollars to jump start him! Today was the last time I will ever buy gas or anything else at that gas station and I hope more people will follow. 30 years ago not a single gas station worker would've ever thought to charge to help a 75 yr old man out.
I saw this post on FB

I would love a response from the owner??

Place is ran by a total sigma during the month of December. Went in to grab some tasty cinny buns and a soda and was delighted by the glorious selection of the sweetest, most luxury vape products. 10/10 thank you chads and alphas

I pre paid for gas. The gas never actually pumped into my car. The manager acts as though I was trying to scam him. And the owner took my statement but never bothered to call back. Will never use this gas station again, or any of their locations in our town as there are 4.

Franey's is Owensboro staple and I will always do business with them.  I do wish they would fix their gas pumps so that receipts would reliably and consistently print at the pump.

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