Westlake Ace Hardware

I love Ace Hardware everywhere I go. However, this Ace Hardware was a real standout because there were so many helpful people. Especially when I went to check out with a pair of gloves and I mentioned that I was going to be handling barbed wire, The clerk said no you need to make sure you get real leather gloves otherwise that wire will go right through. So I went back and found myself some real leather gloves! I was very grateful for the information that the gloves I had selected were not good for the job I had planned!

This is a smaller Ace Hardware so selection is more limited than in a larger store. Staff is always friendly and looking to assist. They generally have a turnover of some staff over several months (appears to be high school students) though all appear to be well-trained and there are some long-term employees that are excellent. Facilites are clean and well-lit. Prices are generally higher than at a big box hardware store though those are about a 30 minute drive away, so, often the gas savings make it worthwhile to shop at this Ace. Edit - two additional notes: (1) price differences range from inconsequential to significant. One significant example is hydrated lime pellets for the lawn. 40 lb bag was over $12 at Ace (Sept 2023), but was about 1/2 that at HD. I bought 8 bags at Ace at over $100 (with tax), then returned it when I checked HD on line. Different brand, but the same stuff. A $50 cost difference was worth the drive to HD. (2) the store owner provided a reply to my original post but it was a (nicely-worded) canned response that did not mention anything specific in my review. Frankly, I’d rather not have received anything instead of a generic reply. The reply did, however, provide a link to a questionnaire to give more details.

Always on my list to visit for outdoor equipment, Christmas and outdoor cooking supplies. This time they had potting soil for succulents that no one else had locally

Staff was very helpful! Got my propane tanks for my rv refilled. Great experience!

Great Staff, very helpful, always have what I need.