Walmart Supercenter

Walmart was one of the only low price sellers that appeared to apply markup, equally to its inventory. There was a time when Walmart had nearly anything one might need, in stock in store. Walmart stores do not cater to customers the way they did when they were owned & controlled by the founding family. Now Walmart markets only the items that sell quickly, not sitting in inventory. Walmart is still the best place to buy the items they sell, as others locally inevitably charge more. I still shop Walmart, even though many of the reasons I originally shopped Walmart do not exist now. All employees were originally very helpful, aisles were always clear, and shelves were well stocked. Today, aisles are often clogged by pallets of items waiting to be stocked on shelves. I have encountered many aisles completely blocked by unstocked inventory. The fact that in store shoppers now have to compete with Walmart's own employee's and their larger shopping carts is certainly less desirable. Walmart employees shopping for curbside pickup or delivery collect items for those who want to drive up and have their purchase loaded in their vehicle. There are situations where that may be desirable. However, I find that meat and produce items vary greatly in quality. Some produce is not fully ripe, some is beyond ripe, and some is decaying and / or molding. There are limited items available at the fresh peak of ripeness. Items of meat vary in quality. Some cuts are nice and lean, or nicely marbled, while many of the same cuts have significantly more fat and gristle. I prefer to select each item myself. I am certain to get the freshest, ripe produce and meats that are the way I like, without gristle and a large percentage of fat. Times are changing quickly, not always for the better. Would shoppers ordering items for pickup or delivery still buy from Walmart if they had to shop themselves? Are shoppers that would not shop in store with Walmart, becoming customers solely because they do not have to shop in store? Successful marketing is achieved in many ways. Competing with an online only marketer, by providing curbside pickup, or delivery may help maintain market share. But the most successful companies are the ones that provide something unique. Walmart achieved its greatest success with its original marketing plan. Losing sight of what allowed them to become the world's largest retailer and trying to imitate another won't bring more success. Walmart would do well with better selection and better pricing. It amazes me that Walmart's Fort Payne Supercenter is not as clean and well stocked as most of the other Supercenters in Alabama and other locations. It is very rare to be approached by an associate inquiring if you are finding what you need or if they can help with anything. The Instore shopping app is usually not accurate with product location. Additionally, items indicated as in stock often are not. Yesterday, I was looking for a bug spray when an associate told me it was back in the outdoors department. The app said row J6, in the rear of the store, by laundry items. This time, the app was correct, and the associate was wrong. I have also started to use the self check-out. I often found extra charges on my receipts when going through a Walmart staffed check stand. I still shop Walmart for certain items we use daily. However, I have determined which local grocery stores I prefer to shop for meat and produce. Certain others have much better selections of meat and produce even though they may be a little more expensive. I think the pharmacy is the best department at this location. The staff is always prompt and curteous. The pricing is competitive, and the convenience of obtaining vaccinations quickly and easily is truly beneficial. My impression is that the store management is likely focused on the numbers produced to budget, not the day to day customers' in-store shopping experience. The store is often very crowded at peak times. The parking lot is often crowded and disable parking unavailable.

I needed to stop and pick up some last minute pies for Thanksgiving dinner. I needed a pecan pie and and apple pie. They were busy to say the least but were still well stocked with most Thanksgiving related items. The store was clean and orderly. My only complaint and the reason for only 4 stars was the lack of human cashiers. Great store otherwise.

The employees were very nice, the check out conveyors were clean ! I saw some of the cashier's cleaning their check out conveyors to. My Walmart where I live is very dirty I don't even want to put anything on the checkout conveyors. It was really nice to go into this Walmart because of the very friendly associates and the cleanliness of the store!

I've done a few pick ups at this Walmart. I don't live here. I was picking up items for family members I was in town helping. I found the pick up area dark. It wasn't well lit, at night. I think you need to light the area better. I also did a pick up during day, before the evening pick up. Your pick up area is opposite of any pick up I've been to, it's on the Garden side. Turning into the parking lot you don't have a lot of signage showing where it is. I saw one "flag" on a pole & the pick up signage on the building, which is hidden by the Garden roof depending on the direction you come into the parking lot.

If I could give negative stars it would be a 5. Absolutely no customer service People waiting inline or workers just standing around