Volkswagen Lomas

A NIGHTMARE OF ADMINISTRATIVE INEFFICIENCIES.

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After-sales service leaves a lot to be desired. Advisors with a lack of information in all areas from units to purchasing processes, financing, etc. etc.

Very bad experience with this agency, the treatment is terrible, not with the brand. I was interested in buying a truck (Taigun or Taos) when I arrived no one helped me even though I was looking at the cars. Then they assigned me a very bad salesperson (yes, the same one who has several complaints here on Google Maps, curious that the management has not solved the problem) here I detail it. He answered the questions above. I couldn't tell the differences between Taigun, Nivus and Taos. They didn't have a demo car to test drive, I had to schedule it. However, That was not the worst, but the financing options (as in another comment they mention they only want to sell through their financing company) they force the services and other extras on you, the very high interest rate and they want to "chore" you that the banks They are low because they are without VAT, but here they give you the services for free (it is not true that you pay for them financed). Nothing of this is true. The truth is that I was interested in the truck, so I went to Tangamanga (road 57) and another level of customer service from the sellers, all very friendly and offered me various forms of financing. I took the test drive the same day and they answered all the questions I had. I got the same model (although in a top-of-the-range version) with a monthly payment 4k less than the one offered at the Lomas branch with its financial company. My recommendation is to go to VW Tangamanga if you are interested in purchasing a car from this brand.

I requested information about a unit and they attended me very well from sales